INFINITI of Peoria

Dealer promises and follow-up by their management missed the mark all together. Sales Mgt. did not follow through with the promises they made with us at purchase. Then when confronted on delivering what w the mark all together. Sales Mgt. did not follow through with the promises they made with us at purchase. Then when confronted on delivering what was promised, sales Mgt. acted as if they had never heard of such a thing before. This is a trust worthiness, reliability, and business ethics issue that has left us with the worst Infiniti buying experience ever. This is our fifth Infiniti purchase, so I beleive that we are qualified to state: we know what good looks like! If that doesn't matter, then I say, go ahead and take your chances. If you want to be treated fairly and ethically, and a bad buying experience isn't worth the risk, find another dealership. There are plenty out there. This world would not miss this one if they were to close their doors tomorrow. More

This was my first Infiniti purchase. It actually was a very pleasant experience - everyone at Infiniti of Peoria was friendly, professional, knowledgeable and helpful! There was no pressure and I got exa very pleasant experience - everyone at Infiniti of Peoria was friendly, professional, knowledgeable and helpful! There was no pressure and I got exactly what I wanted. I highly recommend this dealer! More

I have the most awesome G35 COUPE. It is everything that one could ask for in a driving machine. When  I purchased it I was not pressured and each person at the dealership that we came in contact was very c one could ask for in a driving machine. When  I purchased it I was not pressured and each person at the dealership that we came in contact was very courtious and helpful through the entire process. After that experience and the way we are treated every time we go into the dealership (just to brouse and see the products) we feel very special. I had stated at that time then when my wife  was ready for a new car we would be back. Robert is our sales person, awesome gentle man and a gentleman. We are now the proud owners of a QX56 also. We recently had both of the cars serviced. What a blessing to see how kind and helpful everyone is . . . sales reps, service reps, managers and even the cashier.We really special each we are there. THANK YOU SO MUCH and you know when its time for a new QX or G we will be back. (Maybe an M CLASS)SINCERELY.........duane More

I went to the infiniti of peoria delaership because I was telling the gentlemen who serviced my mazda that we were going all the way to camelback to look at infiniti's and he told us of the one down Bell Rd, telling the gentlemen who serviced my mazda that we were going all the way to camelback to look at infiniti's and he told us of the one down Bell Rd, so my wife and I went to take a look and were greeted actually by Kurt, the General Manager of the dealership. He tracked down a salesmen who showed us the features on the New Car that we were interested in and we then went on a little test drive. As the information went on the General Manager came back out to ask if we had ever thought about an M35, I told him yes but it was out of our range. It was then he told me about a used M that he could give me a great deal on, I told him I was interested and he drove us to the back to see it (black 2009 m, NICE!) we were running out of time so Kurt told us to "take this coupon", fill it up with gas on him and enjoy it for the day. Well we did, we took it home, I drove it to work but just couldnt not get use to the SIZE! So we returned it the next day and told the Manager Teddy that we would be back to work with Johnny, he tried insisting that we could get a great deal then and there but I've been through this often and left without issues. As the days passed Johnny and I were in contact as I had already decided that I was buying an Infiniti but with what dealership I was still unsure of? I just thought who ever BUGGED & HARRASSED me less, that's the dealership I was going to go with! In the end, I just felt more confortable with the Infiniti of Peoria store as my salesman did not bug, did not push, he did follow up but he didn't harrass by disturbing dinners & lunches or by filling my email box! Good people, no problems and I'm loving my G! More

We were promised with a "WE OWE" that a couple of items would be installed after the sale. We were promised these items by two of their sales people. Needless to say they are NOW telling us that the items would be installed after the sale. We were promised these items by two of their sales people. Needless to say they are NOW telling us that the items cannot be installed. Once they recived our money, we did not get the items that were promised. BUYER BEWARE More

Dawn is always friendly and helpful in every respect. Ken is very careful anmd highly skilled when he works on my car. I appreciate them both,and highly recommend them to anyone who owns an Infiniti. They ar is very careful anmd highly skilled when he works on my car. I appreciate them both,and highly recommend them to anyone who owns an Infiniti. They are the main reason I bought my third Infiniti from this dealership More

I've taken my 2007 G35 in for service a number of times. I've found the Service Department personnel to be very professsional and helpful on all occassions. While my car is a 2007, it has very low miles and I've found the Service Department personnel to be very professsional and helpful on all occassions. While my car is a 2007, it has very low miles and I appreciate that they don't push a "hard-sell" on things my car doesn't need. Previously, my car had some work done at another Infiniti/Nissan dealership and they installed the wrong part. Tom Dickson and Larry Davis did the leg work to find out how that happened and then ordered and installed the right part at no charge to me. I would definitely recommend the Service Department at Infiniti of Peoria. More

We tried to buy a used infiniti from there, lied to us and showd us the wrong kelly blue value while negotiating the deal. some big russing manager came out and said he is there to make money and not wor and showd us the wrong kelly blue value while negotiating the deal. some big russing manager came out and said he is there to make money and not work for free!!!!! wow, after two dayd we talked to another manager justin and he never returned our calls. we drove to scottsdale and bought the same car for cheaper amount, infiniti of scottsdale took care of us. More

I bought my 2007 G25 Coupe new from this dealership. They recommended an alignment at 10,000 miles due to uneven tire wear. At 14,000 miles the whole care vibrated due to the tires being even more unev They recommended an alignment at 10,000 miles due to uneven tire wear. At 14,000 miles the whole care vibrated due to the tires being even more unevenly worn. When I tried to get an explanation as to the cause of the problem before spending $700 for 2 new tires, no explanation was provided. I found out completely by circumstance that the service manager, Tom Dickson, had contacted a Bridgestone dealer and been told that the tire wear was due to the car and not the tires. He lied to me and said he had no information as to why the tires were wearing. When I picked up the car, he was a rude jerk who would not answer me as to why he had lied. The General Manager would not return my phone calls. This dealership is the worst and most dishonest I have ever dealt with and I have owned numerous Porsches and Mercedes Benz. I found out from the Bridgestone dealer I mentioned above that the alignment was bad and that the tires were worn due to that; and, as mentioned they had told Dickson the same. Anyway who would do business with this company will need to be ready to be lied to and treated like garbage. More