INFINITI of Peoria

Horrible experience Had an on-line approved appointment for a detail special set for Saturday. When submitting my appointment on-line I clearly stated the purpose was for Had an on-line approved appointment for a detail special set for Saturday. When submitting my appointment on-line I clearly stated the purpose was for the $99 detail special I received a coupon for. Saturday I drove 20 miles to Infiniti of Peoria and let the service representative that greeted me know I was there for an 11 a.m. appointment with Greg Geiser. The representative told me they don't have anyone there to perform the detailing. Then proceeded to tell me that corporate set up the on-line appointment and not the dealer, as if to say its not their fault. Then the rep. said I saw that appointment earlier. Now if this rep. saw the on-line appointment that they knew they couldn't accommodate, why didn't he call me to let me know rather than letting drive in to find out. Extremely poor customer service! I will never go to this place for service again and will never purchase a vehicle here! They have lost a customer due their incompetence! More

Spend your money elsewhere Very distasteful experience here and wish I would have never purchased. Unfortunately, they lack trust and leadership. Better to try to locate another Very distasteful experience here and wish I would have never purchased. Unfortunately, they lack trust and leadership. Better to try to locate another place that you can better trust. More

Service Q50 I worked with Dane, who was very professional and patient with me. He told me my baby would be done in a hour and he made sure of it. I worked with Dane, who was very professional and patient with me. He told me my baby would be done in a hour and he made sure of it. More

Service Great service and professional! Had my Infiniti, which I bought elsewhere, serviced. Will definitely come back for future services. Even looked at new Great service and professional! Had my Infiniti, which I bought elsewhere, serviced. Will definitely come back for future services. Even looked at newer infinities while waiting. Sales staff was also awesome. Thinking of buying another Infiniti! More

Very helpful as always Josh goes the extra mile to look after his customers. With owning two FX models over 10 years there has never been an issue with the service josh and Josh goes the extra mile to look after his customers. With owning two FX models over 10 years there has never been an issue with the service josh and the mechanics provide. More

Very good experience My sales person Mr. Robert Saiz was excellent throughout. No pressure approach and very attentive and helpful during the negotiation process. Highly My sales person Mr. Robert Saiz was excellent throughout. No pressure approach and very attentive and helpful during the negotiation process. Highly recommend him. Josh Sellers in finance was also very good and detail oriented. Normally I don't purchase warranties on used vehicles but due to his NO pressure approach and information, I bought a 2 yr. warranty. More

#1 dealership I have always received the best service at Peoria Infiniti. Dane is awesome! Very attentive, courteous, and professional. Good asset to your organiza I have always received the best service at Peoria Infiniti. Dane is awesome! Very attentive, courteous, and professional. Good asset to your organization. My favorite dealership. More

Awesome Customer Service Just wanted to say that our experience with Ms Velma Hughes during our recent visit to the Peoria Dealership was very pleasant. She greeted my wife an Just wanted to say that our experience with Ms Velma Hughes during our recent visit to the Peoria Dealership was very pleasant. She greeted my wife and I with the warmest smile and took immediate care of our needs. She waited for us to get to the Dealership after getting off work at 5pm to ensure we were taken care of. We work at Luke AFB so the drive and the traffic took about 35-40 minutes.. Ms. Velma wanted to make sure that our car was received for a minor repair and that we were given a loaner car. Thank you Ms Velma! More

No hassle deal Came in at the end of the day, 15 mins to closing, to see what deals were out there for a 3 row suv. Thanks to William Munz I walked out with a loaded Came in at the end of the day, 15 mins to closing, to see what deals were out there for a 3 row suv. Thanks to William Munz I walked out with a loaded QX60 within the hour. No hassle, no pressure just plain old “here’s the best deal I can get you.” The deal was way better than anything that was offered at other dealerships for a similar vehicle. I appreciated the quick no bull pitch, since many know the dealer/manager back and forth game. Happy customer will do business again. Thank you Bill. Also, Velma Hughes was amazing. Thank you. More

Shadiest spot in the valley of sun Bought a car here. Negotiated a price with the manager William "Bill" Muntz. The agreed upon price was written down and we both signed. Then dealer Bought a car here. Negotiated a price with the manager William "Bill" Muntz. The agreed upon price was written down and we both signed. Then dealership took a long time to get the paperwork going so that I was in a hurry. When they were finally ready for me to sign the contract, a new guy, Nelson, presented the paperwork to me. I specifically asked for the paper with the agreed upon price and he told me he would put it in my stack of papers when I left but, for some reason, refused to give it to me right away. Then he gave me document after document after document to sign, the whole time, taking his time and making small talk. Long story short, he distracted me and added $500 to the final price, which I didn't notice because I was rushing. Then, later, when went through the documents he had given me, he had withheld the document I asked for, with the agreed upon price. So they added $500 and then kept the proof of their slight of hand. Fortunately, I'm not a sucker and had already taken a picture of the document when they weren't looking so I could prove their fraud. So I called and told them they over charged me (but did not tell them I had a photo and, hence, proof). Nelson said he "only did was he was told" and that I had to talk to Bill. Bill meanwhile, was suddenly really hard to get a hold of. When I eventually reach Bill, he says he needs to "check the file." Bill eventually agreed to send my money back. He never admitted to over charging but, especially where I didn't tell them I have proof, why would they offer to send me $500 without asking why I thought I was over charged? Answer, it was all done on purpose. Bill told me my money would be sent back "immediately," but then it took several more weeks and a call to the manager, before the check was overnighted. It's too bad because the I really like the car I bought. Long story short, if you go to this dealership, document everything that happens and check for your wallet on the way out. More