INFINITI of Norwood

Excellent Adam was an outstanding salesman. I wouldn’t choose anybody else. He was very informative and even took some extra time teaching be about all the Ex Adam was an outstanding salesman. I wouldn’t choose anybody else. He was very informative and even took some extra time teaching be about all the Explorers options. More

Oil Change, fluid flushed. CV Boot replacement, Lee fob repc Happy with work performed although it took longer than expected? Car detail was good but one wheel was left dirty and wheel had dirt on it. Happy with work performed although it took longer than expected? Car detail was good but one wheel was left dirty and wheel had dirt on it. More

QX 80 My wife and I came back to buy another Infiniti for two reasons... great vehicle and great salesman Jason Cultrera. Jason always said hello when we w My wife and I came back to buy another Infiniti for two reasons... great vehicle and great salesman Jason Cultrera. Jason always said hello when we were in for service and found the perfect vehicle for us when we were ready to buy. Very professional and knowledgeable salesman... a pleasure to work with! More

Had a bad experience last time, but this visit was great I had a bad experience with service that last time I visited Infiniti of Norwood. This visit I asked the service rep (Anthony) to spend a few minutes I had a bad experience with service that last time I visited Infiniti of Norwood. This visit I asked the service rep (Anthony) to spend a few minutes with me before they even looked at the car. He was great. We looked at the recommended services; I came in for a oil change, but knew there were other recommended services coming due. Anthony was able to help me prioritize what needed to be done now and what could wait till my next visit. He checked in on me several times and made sure I knew what was happening with my car and how long things would take to complete. More

Nicest Service Department From the time I drove in to the momewnt I left with an Infinity Loaner I was treated respectfully and felt like Nigel and several technicians had only From the time I drove in to the momewnt I left with an Infinity Loaner I was treated respectfully and felt like Nigel and several technicians had only me on my behalf. I had a bad accident the day before and went to Nigel to ask him what to do. He had the QX60 on a lift as 2 technicians did a thorough exam. I was given a loaner and was told Nigel would call me latter in the day. He called as promised and said there was a lot of damage and he would deal with adjuster. He met with the adjuster, got an accurate quote and had my car towed to the body shop I requested. As a woman, often we are taken for granted but I have leased Infinity's for over 10 years because Ken Hubbell dealt with me directly. Love this dealership. More

Service visit Long time client ...always great working with Michael Howard ...Service is quick and easy ... always done right ... like being able to drive in wit Long time client ...always great working with Michael Howard ...Service is quick and easy ... always done right ... like being able to drive in without appointment More

Easy! Fast simple had deal done by email signed in 20 minutes!! No wasted time Jason and Adam were great to deal with would recommend to anyone Fast simple had deal done by email signed in 20 minutes!! No wasted time Jason and Adam were great to deal with would recommend to anyone More

Oil change Service was great! A little pricey for oil change but excellent customer service! I love the free coffee to lol everyone is really nice people Service was great! A little pricey for oil change but excellent customer service! I love the free coffee to lol everyone is really nice people More

Great Service and excellent Experience! My experience at The Infiniiti Dealership of Norwood was excellent! The sales representative was courteous and understanding! He was not like other sa My experience at The Infiniiti Dealership of Norwood was excellent! The sales representative was courteous and understanding! He was not like other sales man hunting you or pushing you. Both sales man & the Finance representative had over exceeded my expectations! Thank you Infiniti Dealerships of Norwood for a excellent Service! More

Emergency brake malfunction The emergency brake started to malfunction... although I had released the emergency brake the brake light remained on and the warning bell continued t The emergency brake started to malfunction... although I had released the emergency brake the brake light remained on and the warning bell continued to beep as the car started to move... these warning indicators continued as I drove my vehicle.This same problem had occurred before (approx. Feb. 2018) and was fixed by Infinity of Norwood. The technician found that the "switch ???" was broken and had to replace it. The service was excellent. More