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INFINITI of Norwood
Norwood, MA
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 680 reviews
October 12, 2018
I had a welcoming experience!! My service rep Aaron was amazing! He took his time making sure all my questions were answered and addressed while in for service. It was a short wait My service rep Aaron was amazing! He took his time making sure all my questions were answered and addressed while in for service. It was a short wait until he came back to tell me what the plan was, while I waited I enjoyed a nice fresh muffin in their waiting room, I was asked by another team member would I like to watch another channel on their tv? They sent me on my way in a brand New Q50 because it was going to take some time for them to diagnose. When my car was ready they were happy to say, no rush getting back here today! When I came back ( the next day) Aaron said, Welcome back! So sweet. Thanks for taking such good care of me ... Melissa M More
by Melissa M
Verified CustomerEmployees Worked With
Aaron Huntington
October 12, 2018
Vape pen left in my car, my son found it Been here a handful of time for service and always great. The wait was about 3 hrs which is longer than usual but that’s the only time it’s been bad. Been here a handful of time for service and always great. The wait was about 3 hrs which is longer than usual but that’s the only time it’s been bad. When I got home later that day my son found a vape pen on the floor of the car. I was confused how it got there but assume it came from a technician. This was unprofessional and inexcusable. A kid found it! Might be best practice to not bring those into the cars you are working on. More
by JOSHFHOWELL
Employees Worked With
Anthony Chirico
October 12, 2018
Quick, friendly service I had a very positive, hassle free experience. I was able to book a last minute appointment and car was serviced in the estimated time. I had a very positive, hassle free experience. I was able to book a last minute appointment and car was serviced in the estimated time. More
by DAMAHA0
Employees Worked With
Anthony Chirico
October 10, 2018
Made buying a car easy and even fun Came here to look at a used 2010 Infiniti G37. I was taken back by the customer service this dealer has to offer, and how they approached the sale. Co Came here to look at a used 2010 Infiniti G37. I was taken back by the customer service this dealer has to offer, and how they approached the sale. Coming from an employee at another dealership in the area, this dealership blew my expectations out of the park. Special thanks to Jon McGaw, the sales consultant I dealt with, as he made it a very quick and actually a little fun process. More
by kevinmonagle
Employees Worked With
Jon Mcgaw
October 10, 2018
Great experience Jon was amazing to work with - he let us take the test drive the car and when our kids were hungry let us take it over to lunch! I would recommend buy Jon was amazing to work with - he let us take the test drive the car and when our kids were hungry let us take it over to lunch! I would recommend buying a car from here -it was a really great experience! Eric in finance was awesome too! More
by Infinity buyer
Employees Worked With
Eric Amoah, Jon Mcgaw, Adam Goldstein
October 10, 2018
Brandon Dailey delivered legendary service When I went to get my Infiniti Fx fix wish more folks were like him deserves a raise!!! Valued Infiniti client When I went to get my Infiniti Fx fix wish more folks were like him deserves a raise!!! Valued Infiniti client More
by ROLLINSLAURENTS
Employees Worked With
Brandon Dailey
October 10, 2018
Excellent Fernando is the best. Extremely knowledgeable, very kind and helpful throughout the entire process. He certainly is one of the top employee of Infin Fernando is the best. Extremely knowledgeable, very kind and helpful throughout the entire process. He certainly is one of the top employee of Infiniti of Norwood. More
by NEYIT.MEYER68
Employees Worked With
Fernando Diaz
October 09, 2018
Exhaust system & CV Boot I'm always happy with the service and cannot say enough about the staff. Unlike other service departments, Infiniti of Norwood only performs work whi I'm always happy with the service and cannot say enough about the staff. Unlike other service departments, Infiniti of Norwood only performs work which is needed at a reasonable price. For those reasons I will continue having my vehicle serviced here and will purchase another Infiniti from Norwood when the time is right. More
by joannk
Employees Worked With
Fernando Diaz
October 04, 2018
Always a great experience I always have such a positive experience here. Whether it’s coming in for service or getting a new vehicle, the staff always greets you and are respec I always have such a positive experience here. Whether it’s coming in for service or getting a new vehicle, the staff always greets you and are respectful of your time. They are very easy to work with. Clean and pleasant environment. More
by L_STANIKMAS
Employees Worked With
Michael Sweeney, Eric Amoah, Harshene Cunningham, Adam Goldstein, Anthony Chirico
October 03, 2018
3 months of waiting It has been over 3 months and I still haven’t received a refund on a runner fee that I was charged for but never used, a reimbursement for receiving t It has been over 3 months and I still haven’t received a refund on a runner fee that I was charged for but never used, a reimbursement for receiving the car with no gas on delivery, and touch-up paint that was supposed to have been sent to me. Despite several attempts to rectify the situation, management cannot figure out how to make this right. I receive endless emails asking how my experience was..My responses obviously fall upon deaf ears since nobody above Adam G has even attempted to reach out. The only response that I have received is that they need my address--even though I have received 4 statements from Infiniti Finance and I must have written down my address 25 times on the paperwork that I provided them with. Just send it to me so that I can put this horrible experience behind me! It's $250.00 and a $50.00 tank of gas which is really nothing compared to what I spent on the car. It's really too bad--the car is nice--I just cannot get the bad taste out of my mouth and the sales people at Norwood Infiniti have basically brushed me aside--almost immediately after the handshake. More
by Ugh
Employees Worked With
Harshene Cunningham, Adam Goldstein
