INFINITI of Kansas City

Lack of customer service My husband and I were excited to purchase our new vehicle at Infiniti of Kansas City and originally it all sounds fabulous. The sales associate was g My husband and I were excited to purchase our new vehicle at Infiniti of Kansas City and originally it all sounds fabulous. The sales associate was great in helping us find the right car. The car was a certified vehicle but the only problem is that there were two star cracks in the windshield that we had to point out. The car had been certified and it was noted that the windshield was good when clearly it was not. It was not a problem at the time we were told to bring he car back and they would fill the stars and you wouldn't even see them, they would just look like a tiny water drop. First we were a little hesitant about that but was told you wouldn't even notice them. We brought the car back up there for them to fix the windshield and when we got the car back it didn't even look like they had done anything to it, the stars were still there. This was then pointed out to the sales man that helped us buy the car. He said that he would need to talk to his manager about it and then get back to us, we had told him that we wanted for he windshield to be replaced. As we didn't just spend all this money for a car with a cracked windshield. If we would have been told the truth upfront that it might not cover them up instead of being lied to we never would have bought the car. Days go by and of course no one calls us back, we had to call up there again to question he windshield where we were now being told that hey are not going to do anything about it. I can't believe the level of or should I say lack of customer service that we have received. I will never buy a car from them again after this. More

Outstanding Experience with our Purchase of QX60 We had one of the best Car Purchase Experiences with Tom, Chris, and Dallas. Thank you Tom for your outstanding customer experience. They took the t We had one of the best Car Purchase Experiences with Tom, Chris, and Dallas. Thank you Tom for your outstanding customer experience. They took the time to make sure we were comfortable and happy with our new QX60 purchase. It was the little things and attention to detail that they did to make our purchase smooth. Thank you! More

Trade in older model for new Richard webb and john provided excellent customer service. Jake was fabulous at training and encouragement to reach out with any questions. Had prob Richard webb and john provided excellent customer service. Jake was fabulous at training and encouragement to reach out with any questions. Had problems with previous car and service wasn't able to problem solve very well More

Very Professional and Helpful Jay Fitzharris was our salesman, after several weeks of car shopping we came across a car we liked online. Many previous dealerships seemed pushy and Jay Fitzharris was our salesman, after several weeks of car shopping we came across a car we liked online. Many previous dealerships seemed pushy and gave us the impression that we needed to make a decision right then and there. Not here, we came in, Jay was very helpful and patient to all our questions. Dallas, the F&I rep. was very helpful as well. This dealership is the best one we have ever visited, and we will continue to be a customer here thanks to guys like Jay and Dallas. Thank you guys. Paul&Sarah 10/25/2016 More

Purchased a new QX60 We just purchased a new QX60. The experience was very easy Couldn't have gone any smoother. The staff was very friendly and didn't pressure us. We just purchased a new QX60. The experience was very easy Couldn't have gone any smoother. The staff was very friendly and didn't pressure us. More

So happy with our new car We just purchased a QX60. Great experience--friendly, honest, smooth service. The iPad promotion they have running right now was the icing on the cake We just purchased a QX60. Great experience--friendly, honest, smooth service. The iPad promotion they have running right now was the icing on the cake! We are so happy with our new SUV. It drives so well and is beautiful. More

Purchased a new QX80 It was one of my easiest car purchases I have ever had, John was on vacation and was still talking to me about the car. There was never any pressure It was one of my easiest car purchases I have ever had, John was on vacation and was still talking to me about the car. There was never any pressure or "let's make a deal" type of meetings. Thanks again for making the experience easy. More

Went with a Q50. Great car, great transaction The team at Infiniti did an outstanding job. They took the time to understand my goals and worked hard to meet them. I had a unique situation with t The team at Infiniti did an outstanding job. They took the time to understand my goals and worked hard to meet them. I had a unique situation with the state my vehicle was registered in. The team did their homework and made it as easy on me as possible to get the deal through. More

Purchased a new Q50 and love it! I looked online and came close to flying to Chicago or driving to St. Louis rather than buying locally to save a couple of thousand dollars. Then I re I looked online and came close to flying to Chicago or driving to St. Louis rather than buying locally to save a couple of thousand dollars. Then I reached out to Infiniti Kansas City, told them what I was looking for, and they worked with me quickly and effortlessly to get just as good of a deal with them. Plus I didn't have to travel, and they were by far and away the most friendly dealership I contacted. The purchasing process could not have been a better experience! I highly recommend the team at Infiniti Kansas City. Thanks! More

Super Expereince Jay and the Infiniti team were fantastic throughout our new car buying process - far and away the best new care buying experience we have ever had. T Jay and the Infiniti team were fantastic throughout our new car buying process - far and away the best new care buying experience we have ever had. Team was professional, courteous, and genuine in their desire to find us a vehicle that fit our needs. Great work More