INFINITI of Hoffman Estates

Hoffman estates infinity- Staff-Ask for Duane manager Hoffman estates infinity- Staff- Ask for Duane manager and joe for finance. They do work with you on price and are very professional and perfect Hoffman estates infinity- Staff- Ask for Duane manager and joe for finance. They do work with you on price and are very professional and perfect fit for this job! Experience with staff- It’s a very tiny dealership nonetheless they try their best to get you satisfied. However if you’re looking for that luxury and special experience, make sure you get a seasoned salesman, we had a novice salesman and didn’t know much about the vehicle and didn’t give us the luxury experience or feeling that we will be taken care of Or that feeling that we are in good hands. We didn’t get that at all from our sales rep, but did get that assurance from the manager, Duane, and Joe from finance dept. Dealership- They don’t have car washes or detailing services. Small inventory and tiny lot, not much room in the lot. Car quality is nice with Infiniti. They have a Starbucks machine which is great. No edible snacks offered. No mothers nursing room No kids area Bathrooms are kept clean Buying process- The process took a lot longer than we expected… 5pm till midnight, 7 HOURS! They do up sell you on everything esp the warranties. Prep- check your car before leaving. Our car wasn’t well prepped and at midnight after a grueling 7 hours WITH 3 kids under the age of 6, we just wanted to go home. Our car didn’t have a full tank of gas and had finger prints through the car and dirt stains on the headliner. They promised to take care of the cleaning at a later time, just call to make an appointment. Overall, good experience, I hope they work on their speed and wished the dealership offered the perks- car washes, oil changes, etc. More

Very professional and personable staff. Great service techs. Went in to get a key programed and the tech was communicative and helpful. I bought my car there and got a fair deal. techs. Went in to get a key programed and the tech was communicative and helpful. I bought my car there and got a fair deal. More

I give this dealership a 5 stars because of good customer work,clean facility and good service...Everything I go here they take care of my need and end it with a car wash work,clean facility and good service...Everything I go here they take care of my need and end it with a car wash More

They did what I needed done the car was clean and I received a discount when I went to pick it up great job well done received a discount when I went to pick it up great job well done More

Customer service was good. They provided a loaner which was nice to have since repairs took a while I would fo back especially since it is Zeigler owned. was nice to have since repairs took a while I would fo back especially since it is Zeigler owned. More

I went to the service center without an appointment but they always take care of my car promptly. It was very best service that one can ask for! they always take care of my car promptly. It was very best service that one can ask for! More

Bad experience. Horrible service Won't repair engine under manufacture Warranty. Oil change was regulary. They said, no oil in the engine Highly do not recommend use this dealership. under manufacture Warranty. Oil change was regulary. They said, no oil in the engine Highly do not recommend use this dealership. More

The experience was extremely pleasant from scheduling, appointment flexibility, quality of work and turnaround time. The staff if friendly and knowledgeable. I will be back. appointment flexibility, quality of work and turnaround time. The staff if friendly and knowledgeable. I will be back. More