Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI of Grand Rapids
Grand Rapids, MI
184 Reviews
The team at INFINITI of Grand Rapids would like to welcome you to our dealership in Grand Rapids, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and learn about the history of INFINITI, check out our full selection of new INFINITI vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Grand Rapids, you can always count on the professional technicians in our INFINITI service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 184 reviews
May 03, 2026
They always get me in in a timely fashion. Adam is in constant communication about the details of the service. He always makes you feel like an important and valued customer. Adam is in constant communication about the details of the service. He always makes you feel like an important and valued customer. More
by Paul
Verified CustomerEmployees Worked With
Adam Underwood
April 30, 2026
Excellent service. Very professional, timely and informative. Adam is exceptional in his knowledge, professionalism and assistance. Very professional, timely and informative. Adam is exceptional in his knowledge, professionalism and assistance. More
by MEFATUM
Employees Worked With
Adam
April 29, 2026
Wonderful sales experience! Answer all my questions in a quick and professional manner. Vehicle was cleaned and detailed at delivery. Answer all my questions in a quick and professional manner. Vehicle was cleaned and detailed at delivery. More
by BWHALLEY8
Employees Worked With
HA Truong sales consultant and Alex Duyser Finance Mgr
April 27, 2026
I always appreciate working with Adam. He is friendly and knowledgeable and lets me know upfront what needs to be done and what the cost will be. He is friendly and knowledgeable and lets me know upfront what needs to be done and what the cost will be. More
by BILL.DOEZEMA
Employees Worked With
Adam Underwood
April 27, 2026
Professional friendly service. Our service agent Adam was knowledgeable, patient, helpful and provided comfortable reassurance which helped to allay any concerns we had about the i Our service agent Adam was knowledgeable, patient, helpful and provided comfortable reassurance which helped to allay any concerns we had about the issues with our vehicle. More
by HEBREWCHILD
Employees Worked With
Adam Underwood
