INFINITI of Grand Rapids

Lacks professional service reps. They seemed out off when answering the phone, that’s is when they answer and lack follow up They seemed out off when answering the phone, that’s is when they answer and lack follow up More

I am highly impressed with the service received at Infiniti of Grand Rapids. Our service advisor, Mr. Yomani, showed exceptional professionalism, ensuring total satisfaction. Our salesman, Mr. Ha, che Infiniti of Grand Rapids. Our service advisor, Mr. Yomani, showed exceptional professionalism, ensuring total satisfaction. Our salesman, Mr. Ha, checked in on us during vehicle pick-up, showcasing the company's dedication to a seamless customer experience. The repairs were completed timely and effectively, proving the reliability of their service department. Additionally, the vehicle was thoroughly cleaned and detailed prior to pick-up, a testament to their attention to detail. In summary, Infiniti of Grand Rapids delivered an excellent service experience, prompting my strong recommendation for anyone seeking quality vehicle services. Thank you to the team for their commitment to customer service excellence. More

Very thorough, helpful, and believes in customer satisfaction. I am very pleased with the dealership. satisfaction. I am very pleased with the dealership. More

Everyone encountered at this dealership from Sales to Service go above and beyond to provide excellent service. Service go above and beyond to provide excellent service. More

Excellent service. Adam is an awesome employee. Car looks fantastic. The new rims are fantastic. Adam is an awesome employee. Car looks fantastic. The new rims are fantastic. More

Great Customer Service from the personnel in the Service Department. I would recommend this dealership to others. Department. I would recommend this dealership to others. More

They were responsive and straightforward, which was refreshing. No hidden fees, Ha is a great sales rep. refreshing. No hidden fees, Ha is a great sales rep. More