INFINITI of Englewood

I went to buy an Infiniti G37X sedan. I go there and there is almost know one working. The salesman blamed it on the holiday party they had the night before. Of course the three G37X I wanted were al there is almost know one working. The salesman blamed it on the holiday party they had the night before. Of course the three G37X I wanted were already sold even though they were still on their website. I finally found a 2012 with 12k miles on it. The dealer wouldn't budge much off the price. They were demanding I leave a deposit for their workers to clean the car up.. I did leave a small deposit. The finance manager wouldn't even meet with me, apparently he was too busy for me chatting with his buddies. So finally, I went to see the car and it had dings on it, badly scratched front bumper. Then the salesman proceeded to drive the car of the curb, bottoming it out and damaging the muffler... Needless to say I went back and ripped up the contract and left. What a joke... The most un proffesional operation i've ever seen. More

Horrible experience they just dont care aboth custumer service , they never return calls or provide any help to try to fix the problem they created, Watch out they will misrepresent the info in the c service , they never return calls or provide any help to try to fix the problem they created, Watch out they will misrepresent the info in the car details No plates after 30 days Really bad unprofessional More

Leased a g37x coupe from them told them explicitly how many miles I wanted and the price I wanted to pay. When it was time to sign Craig printed out a contract with an amount 1000$ more than I had agreed many miles I wanted and the price I wanted to pay. When it was time to sign Craig printed out a contract with an amount 1000$ more than I had agreed to pay. I spotted the "mistake" and called him on it so he went to print out another contract with the correct payment on it and I signed. Big mistake! As I found out some time later he changed the alloted miles on the second contract by 6500 miles! In addition he added a fee so if I don't purchase the car at the end of the lease I have to pay $395. I beg all of you, for the sake of your wallets and for honest working people out there please DON'T DO BUSINESS WITH THESE PEOPLE! More

Do not buy any car from these dealer. For some reason If you decide do buy the car from this dealer, get everything in writing what the sales man promises you. I bought a car from this dealer and they charg you decide do buy the car from this dealer, get everything in writing what the sales man promises you. I bought a car from this dealer and they charged me excess taxes and registration fees. At the time of purchase, they told me that they will return the extra money I paid. But they did not refund me. No one replies to emails or calls. They also take too long to apply for registration. My temporary license plates expired and have not received permanent plates yet. They charge $350 for the processing of paper work. but do not do the work properly. More

I agreed to purchase a used vehicle with third-party financing. I showed them the form of payment before we made the deal. We signed the order and left a deposit. The next day they called and said my lo financing. I showed them the form of payment before we made the deal. We signed the order and left a deposit. The next day they called and said my loan check was unacceptable. (I later used the same check at another dealer with no problems.) I had to call American Express to get my deposit back. I recommend you avoid this dealer. More

On September 17, 2012 I went to Englewood Infinity looking at care prices. I was given an offer and was persuaded to lease a FX 35. I must admit the offer was good. I was asked to make a down payment looking at care prices. I was given an offer and was persuaded to lease a FX 35. I must admit the offer was good. I was asked to make a down payment. After that it was hell. One month after i am still going back and forth for the car. I was told to bring many different pieces of document, including my pay stubs, my certificate and transcript from the school i graduated. The customer services is horrible, i kept calling and leaving messages and no one would return my call. For me to speak with the finance guy i had to physically got to the location. One month later i was still going back and forth and waiting on calls them. Then i went to the location and was told there have to find a car for me and i would received a call the following Wednesday. I was not looking out for the call because that was the pattern from the start, however , i called on Saturday October 20, And was told they can't find any more FX 35,(2012). If i want a 2013 its more money. So i ask for my down payment. I am waiting to see how long that will take, because i intend to take the media if my refund in not there in another 3 business days, i am not waiting for a month. More

Tried to purchase out our old lease. Saleman and manager were not interested at all. They ended up being extremely rude and obnoxious. I went to Ramsey and deal was done within 30 minutes. were not interested at all. They ended up being extremely rude and obnoxious. I went to Ramsey and deal was done within 30 minutes. More

I normally don't take my FX to my local franchised dealership for simple things, like an oil change and tire rotation, but yesterday I decided to as it's in my neighborhood and I think that it's time dealership for simple things, like an oil change and tire rotation, but yesterday I decided to as it's in my neighborhood and I think that it's time to helping out the local businesses. It was everything I expected and more. From the comfy waiting area to the friendly service staff. They tried the usual up-sell tune-up etc. (of which I wasn't shocked) but I figured that while I was there, I should just get it done. As I waited in the waiting area, I jumped on the WIFI on my laptop and got some wok done, enjoyed a cup of flavored coffee from the Kurig machine and caught up on the local news. Things I never get while done while I'm at 'other' place.. Definitely made me think twice about where I get my oil changed. More

I recently brought in my car for a simple oil change and tire rotation. I was told there were no loaners available as seems to always be the case at this dealership. I then inquired how long it would be for tire rotation. I was told there were no loaners available as seems to always be the case at this dealership. I then inquired how long it would be for the service, I was kindly told about 1 hour, possible 1 hour and 15 minutes with the car wash. I then sat in the service room which had some very nice chairs and WiFi which was very nice. The only problem was, I sat there for about 2 hours before I was called to pay. I was then told to go outside and my car would be waiting outside, it was not, another 10 minutes I stood outside waiting. This wouldn't have been such a big deal, but the service manager came back outside to inform me that they scraped my car. The fender was dented and there was a fair amount of paint missing from the bumper. I was then informed that it was going to take about 2 to 3 days to fix this problem. I was not offered a rental vehicle, I had to demand it. The vehicle I was given was completely unacceptable. I drive a G37x and I was give an EX35, which is a small SUV that is awful. The loaner also had less than a quarter tank of gas, just about empty. I needed to stop and get gas on my way home. Overall working with this dealership has been a truly awful experience from purchase to every service. If Infiniti is going to label themselves a luxury brand, they need more than great cars. It must be an ownership experience that is stress free and enjoyable, think BMW or Mercedes. I have become so irritated with them that I will be selling my vehicle to move to a real luxury brand. More

Lied to me and install aftermarket equipment instead of original and now refusing to return my money. Filling a case with consumer affairs and the small claims court. There's a guy Jerry Martinez - avoid original and now refusing to return my money. Filling a case with consumer affairs and the small claims court. There's a guy Jerry Martinez - avoid at any cost. Liar liar liar!!! More