INFINITI of Elk Grove

Blake was great to work with. My car purchase was by far the easiest that I have ever experienced and I would definitely recommend Elk Grove Infiniti to anyone I know looking for a car. the easiest that I have ever experienced and I would definitely recommend Elk Grove Infiniti to anyone I know looking for a car. More

Where do I start. This dealer keeps surprising me from my initial purchase to my first major service call. What a great staff of people. Rena the receptionist is always there with a smile and making sur my initial purchase to my first major service call. What a great staff of people. Rena the receptionist is always there with a smile and making sure I see the right person for my concerns. As a service consultant, Scott seems like a kindred spirit in how he understands my concerns about the quality of the service I receive while fixing the problems relating to my new car. Not only did he get those resolved in a timely and non-stressful manner, but he also helped resolve an off-site problem I was having by providing a special loaner vehicle while my car was being serviced. It's the little things like this that create loyal customers and build a level of trust in how the dealership will take care of you and your vehicle when and if it may be needed. Peter Ngo in the parts department is always greeting you with a warm smile which makes you feel like he's really happy to see you as he's also ordering the parts you need for your vehicle repair. I have to thank Ed, the service manager for allowing me to talk to the service techs. when I have any concerns or questions about my vehicle. Being technically inclined, this helps me gain a strong positive feeling that when my vehicle is in for repairs, it's in very good hands. I picked up my vehicle after the shift was over and Alex who repaired my vehicle graciously spent extra time in showing me what he had done and answering numerous questions about the car so I had a better understanding of it's features and capabilities. Thanks again Alex. And finally to John Driebe the owner of the "For Any Auto" automotive group. This quality of service and customer care demonstrated by his staff is a direct reflection of his attitude toward his customers, staff and employees. More

My M35 was long overdue for preventative maintenance. The service department helped me get caught up and back on track. My car now runs much better. In addition, it looks great. They cleaned my car so The service department helped me get caught up and back on track. My car now runs much better. In addition, it looks great. They cleaned my car so that it shines. I appreciate the knowledge, guidance and patience of my service advisor. He's the best! More

I took my Infiniti G37 for service today at Infiniti of Elk Grove. They provided me a friendly reception, the service was performed on the time they promise me and finally I received my car back very Elk Grove. They provided me a friendly reception, the service was performed on the time they promise me and finally I received my car back very clean and just car washed. Very good service guys as always! I highly recommend this dealer for any service that your Infiniti would need. Thank you. Gaston More

Excellent sales staff. Very accomodating. Hassle-free negotiation. Service staff very efficient & knowledgable. Very helpful & keeps my G37X in tip-top shape. The dealership has truly earned my negotiation. Service staff very efficient & knowledgable. Very helpful & keeps my G37X in tip-top shape. The dealership has truly earned my respect. More

Although I did not purchase my Infiniti in Elk Grove, this dealership has earned my future business. While shopping for the perfect vehicle, both in person and on-line, I was able to utilize the vast kn this dealership has earned my future business. While shopping for the perfect vehicle, both in person and on-line, I was able to utilize the vast knowledge Peter Santiago and Trent have acquired throughout their years of service. I eventually was able to find the perfect Infiniti to suite my needs. After purchasing from another Infiniti dealership, I promptly brought my new vehicle by for their inspection and approval. I was delighted they were genuinely as happy as I was that I had found my perfect vehicle. This sincerity was amazing! At that point I knew I wasn't dealing with salesmen who just wanted to earn a commission. They really were happy. My visits during service appointments are never a bother. I actually enjoy just chatting with Infiniti Of Elk Grove's team for a few moments. I am always greeted with real smiles and warm handshakes. Their service advisers Gonzalo Sanchez and especially Trevor Allen go above and beyond every single time I arrive with a service request or a just a simple question. This dealership is an excellent business model. I am amazed by their commitment to providing exemplary service and that they truly care about their customers. This is how a business aught to be. More

Infiniti of Elk Grove provides exceptional service on a consistent basis. I feel like I am part of the family. Great Service, I rate this dealership with an A+!!!!!!! consistent basis. I feel like I am part of the family. Great Service, I rate this dealership with an A+!!!!!!! More

We've have had our M45 serviced @ Infinity of Elk Grove, Calif., since 2004 with complete satisfaction. Your employee, Trevor Allen has been our Service Consultant for a little over a year. He is great!!! Calif., since 2004 with complete satisfaction. Your employee, Trevor Allen has been our Service Consultant for a little over a year. He is great!!! He is always professional, courteous and prompt with us when we have a scheduled appointment.....We usually wait in the Lounge area and Trevor frequently "pokes" his head in to let us know how much longer it will take, if we want refreshments or if we need additional work done on our car. My husband and I own a Cafe (Champlin's Evergreen Cafe, 1001 I St., Sacramento, Calif....it's located inside the Calif. EPA Bldg) and we appreciate great and outstanding employees.....we strive always to have 100% of customers satisfied with their experience in our Cafe. With Trevor Allen, he would be @ the top of our list as a great employee. Sincerely, Margaret & Jack Champlin More

Gonzalo Sanchez provided excellent service. He is friendly and does an excellent job with updates and follow through. I would highly recommend this dealership for auto service. friendly and does an excellent job with updates and follow through. I would highly recommend this dealership for auto service. More

This was an unscheduled service on a Saturday and I recieved the typical timely, professional care I get on my scheduled appointments. All I had was a streaking windshield wiper. It was replaced imme recieved the typical timely, professional care I get on my scheduled appointments. All I had was a streaking windshield wiper. It was replaced immediately and I was on my way. While I was at the dealership I had warm hello's from the staff and was recognized by many by my name. I have bought cars from many dealerships over the year and Infiniti of Elk Grove is in a class by itself. This is my second Infiniti and have dealt with this dealership for over seven years. It is a dealership I intend to deal with for a good many more years, I feel I get a lot of respect when I visit the dealership. More