Hyundai of Orange Park

If you are in the market to buy a new ride, do yourself a big favor and talk to Carl Morgan. Waiting on tax returns to come in, my wife and I had 5 days to drive to every dealership within a two-hour drivin big favor and talk to Carl Morgan. Waiting on tax returns to come in, my wife and I had 5 days to drive to every dealership within a two-hour driving radius and shop different makes/models. I ran into all the different salesmen there are: the fact regurgitates, the high pressure, the over energetic, the slow and lazy, the crooked and the honest. All in all we probably visited 9 different dealerships on a serious level, around 15 browsing. Having a sales background myself, and a well developed ability to read people, who I was dealing with had a lot to do with where we would buy the car. Carl is a long lost breed in sales. He transforms the conversation from talking with a salesman trying to sell you something into talking with a friend listening to what you need. He is honest and straightforward with his opinions, knows his facts about what he's selling, and uses non of the conventional sales tactics you usually see. (Well, we did poke fun at him for saying the ole' "my manager's just lost his mind!" but it was all part of the fun experience.) As much as I enjoyed working with Carl, on our first visit to his dealership, he did not have the vehicle we were searching for. During the days that followed, Carl showed more drive and initiative to find it than any sales rep that recorded my phone number. (And I give this information freely.) This is a man hungry and driven to make a sale, yet holds strong to the values of being your honest friend. In my mind, that's the guy you want selling you a car folks. Several phone calls and I think two days later, Carl found the vehicle we were looking for. No games on signing, Carl stayed true to the end. A pleasure to work with from start to finish. Financing was a good experience, unfortunately don't remember the name of the guy helping but was very informational. Didn't spend much time there. Signed the papers, drove away. I gave the Quality of Work rating a 3 and that was only for the detail we received before leaving with our new ride. Don't expect much from it here, or at least be aware of the fact. Other reviews have not said good things about the service department here and I guess I'll add to them with only a detail job. The car smelled of body odor from the detailer, and the job itself just wasn't good. I'm a young guy and can clean the car myself so it wasn't a big enough deal for me to ever mention it, but you should leave a dealership with a brand-new-clean car, so its worth mentioning here. Other than that, no problems, but I try to paint the whole picture. Carl has since followed up three times to make sure that all is well. That is just unheard of from a salesman who has already made his commission. You would expect them to wipe off their hands and move on to the next, but I think the care that he shows his customers is truly genuine. As I said before, if you're in the market, save yourself the headache and just go talk to Carl. More

NOT HAPPY AT ALL!!! I'll walk you through it.... The salesman had no idea and didnt bother to look for the blue Santa Fe their website said they had so we ended up test driving a red one. Before we leav salesman had no idea and didnt bother to look for the blue Santa Fe their website said they had so we ended up test driving a red one. Before we leave, I'm reading over the sticker and notice a $500 Market Value Adjustment. He says its due to the demand of the vehicle. Well, thats bogus because Key Hyundai and Hyundai of St. Augustine dont charge that fee. I found it an odd coincidence that they're adjustment was for $500 while Hyundai is offering a $500 rebate. Finally we head into the office awaiting an appraisal on the trade. The salesman asks... "If you were going to sell your car yourself, what would you expect to get for it?" My response was "Thats a loaded question" we'd done our research and had a quote from car max. As he attempted to explain they're reasoning for asking, I responded.."that is a setup...its a loaded question, we know what its worth and you just need to appraise it" They're appraisal wasnt bad, but they're first offer was selling us their car at full retail. We obviously didnt agree with that. My aunt initialled their paper so the sales manager would go over the numbers again. The sales manager, Italian guy, dont recall his name, comes walking in shaking my aunts hand and congratulating her. She never said she was going to buy anything and never responded to him as he yelled out to the lobby to have someone go wash the car etc. He ended up walking out and she never once responded to him. She told the salesman she wasnt ready to commit tonight, we were still shopping. The manager comes back in and this is where it all went down hill quickly... I already wasn't comfortable with them, but then he comes in just completely dumbfounded that she wasn't going to buy after initialing that piece of paper. He got very rude and aggressive. Overly aggressive. Those tactics just aren't necessary these days. We left and ended up closing a deal at Key Hyundai (read my review) which is where we should have gone to start with. Key gave us invoice, no questions and gave us asking price on the trade, no questions. Key does NOT charge the Market Value Adjustment fee and their dealer fees are $300 less than OP. PLEASE do yourself a favor and go to Key Hyundai or Hyundai of St. Augustine. You wont regret it.... More

one of the worst dealerships in Jacksonville the staff tried to argue with me like a child, lied about the kind of inquiry they performed on my credit and presented me with a false number as my credit rep tried to argue with me like a child, lied about the kind of inquiry they performed on my credit and presented me with a false number as my credit report terrible place. More

We were greeted promptly by a sales rep, offered to look at any vehicle and had easy access to a test drive. The only part that was unpleasant was the parts/ service department's lack of helping getting the at any vehicle and had easy access to a test drive. The only part that was unpleasant was the parts/ service department's lack of helping getting the vehicle ready for us. My sales rep did most of the work because the service employees were more worried about leaving earlier on a Saturday. Also, there was a lot of back-and-forth with the sales manager and our sales rep. We did receive a fair price and trade-in value. Our financial rep was also very helpful. Turquoise was knowledgeable about the vehicle and made sure I knew where everything was before leaving the dealership which made me more comfortable driving. She was not pushy but was willing to negotiate to get us lower in our payment. More

We worked with Carl at Orange Park Hyundai. Carl found us the right car at the right price (and a better price than any other dealer we contacted) and had good follow-up after the sale. No pressure at all an the right car at the right price (and a better price than any other dealer we contacted) and had good follow-up after the sale. No pressure at all and everything was very straight-forward. A very pleasant experience. More

My husband and I have been looking online at many vehicles to purchase. We kept going back to the new Sonata.....so I entered a request for a quote online with Hyundai of Orange Park. In no time at a vehicles to purchase. We kept going back to the new Sonata.....so I entered a request for a quote online with Hyundai of Orange Park. In no time at all, I received a call to set up an appointment. the following day I received a call from Carl Morgan. He introduced himself and confirmed my appointment. My husband and I have had a few hiccups in our credit the last couple of years as most folks have with the economical situation.....so we were doubtful that we would get the price and payment that we were looking for. Carl was very persistent and ensured us that he would do everything possible to help us. We signed the papers and drove away in a 2012 Sonata. Jeff in the Finance department has also went above and beyond on getting us the best interest rate possible. Many thanks to both of these guys for their time and efforts in making our first visit to Hyundai of Orange Park a fabulous one! More

I havent shopped for a car in 11 years and I was not looking forward to the process. I called Hyundai of Orange Park and Carl Morgan answered. Carl made the buying process very easy. He answered all m looking forward to the process. I called Hyundai of Orange Park and Carl Morgan answered. Carl made the buying process very easy. He answered all my questions and returned my calls promptly. A few hours later i was able to go to the dealership and meet Carl in person. He was very friendly and pleasant. Overall Carl has been the best car salesperson i have ever met. He did not pressure me for the sale, instead he listened to all my concerns and was honest. I highly recommend Carl! More

Working with Mr. Carl Morgan was a pleasure. From the time I spoke with him on the phone on Friday the 2nd of Sept. til the time we closed the deal on Saturday night the 3rd of Sept. he was great. My hu time I spoke with him on the phone on Friday the 2nd of Sept. til the time we closed the deal on Saturday night the 3rd of Sept. he was great. My husband was with me and he is not as patient as I am, plus the car we purchased was for me, so he was ready to leave right after the vehicle deal I came for did not work. We were there longer than we had expected, but Carl was patient and determined at the same time to make me a happy customer before I left that store. I traded in my Saturn and went home in a new 2012 Hyundai Sonata and with payments that was comfortable for me. I had let Carl know that if I left the store that night without a new car, I would not be able to get my husband back in there or anywhere else to find me a car. He listened to me and made sure I did not leave emtpty handed. I was smiling when I left. Thank You Carl for working with us and being such a great salesperson. Because my husband and I have different views on certain things, we can be difficult to work with at times, but Carl handled it like a champ. Such a great guy! Thanks Again Sarena Walker More

An expensive journey, made pleasurable by the staff. Everyone we dealt with was knowledgable, curtious, friendly, and a peasure to be around. We went on line to find a new car, and started exchanging e- Everyone we dealt with was knowledgable, curtious, friendly, and a peasure to be around. We went on line to find a new car, and started exchanging e-mails with Carl Morgan. By 9/1/2011 we decided to take a check ride in the Elantra and Sonata. When we arrive Brandon Baker was there to help with the test drives. (Carls day off). We were very pleased with the vehicles and the service. Thankfully Brandon and Carl were on the same team. We liked both but had started the process with Carl, so this made it easier on us. A few days later and a lot more on-line and physical research. We returned to Hyundai of Orange Park,Fl.this time to let my Husband test drive the same two cars. We left that day in a 2012 Sonata. We liked working with Carl and Bradon so much that we were willing to wait for them to help us. Found out that Brandon was now in the finance department, and that led us to Tony Gonzalea,finance mangager. The experience was made as simple and painless as possible. When we left we felt like family. If you want to by a Huyndai, Orange Park Florida is the place to go. If you like being treated well while in the process of making this decision, its the best. All A's from the Wainwright family from Keystone Heights/Starke Florida area. More

My wife & I; went to buy a new car for her. We couldn't get anyone to call us back so we went to the dealer to see what they had. They had just what we wanted which made my wife very happy. She an couldn't get anyone to call us back so we went to the dealer to see what they had. They had just what we wanted which made my wife very happy. She and I had just lost our 22 year old daughter and she has ADHD so I tried to take care of the negotiating for her. Once confirming the deal I went to the restoom at which point Slyvester asked her to sign a few papers to get the deal going. One of which said the car did not have the 17" alloy wheels and tires, the other to pull our credit score. Not knowing what an alloy was she consented but forgot to mention to me what had just taken place. We made the deal, only for me to find out later after looking at the sticker that comes with the car, it did not have the 17' alloy wheels but 15" steel rims instead. The next day I went to the dealer and asked what was up. They laughed and told me she had signed a paper and it was too bad. Rather than go to jail i left. A few days later I returned to talk to the new car sales manager, Victor Hannania and was told, yes he was sorry it happened but there was nothing they would do. Its taken a month now for me to get thier attention but it looks like maybe we can finally get the car buffed out, the owners manuals, the free XM subscription restored and the tpms system working. It appears they will do nothing about the wheels so i suggest you be carfull who you deal with. The sales manager is trying to work things out now which i can only hope for the best. If I had it to do over I wish i had gove somwhere else. More