Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hyundai of Cool Springs
Franklin, TN
1,514 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun.
Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered.
Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer.
We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,514 reviews
October 08, 2026
Only thing I didn’t like was failed attempt at AI to schedule recall. The location did fantastic. Very polite. Got me in and out far quicker than promised. Nice private area to work on lap too while schedule recall. The location did fantastic. Very polite. Got me in and out far quicker than promised. Nice private area to work on lap too while waiting. JJ did terrific. More
by David samler
Employees Worked With
JJ
October 07, 2026
Helpful -Friendly -Easy to work with - Clean dealership - Knowledgable Sales Rep - Overall easy and great experience Knowledgable Sales Rep - Overall easy and great experience More
by kmanderson1978
October 06, 2026
I usually deal with JJ Moson in the service department and always get excellent service from him. When I picked up my 2026 Palisade this time, JJ was off so I met Cathie Gentry who also provided me excel and always get excellent service from him. When I picked up my 2026 Palisade this time, JJ was off so I met Cathie Gentry who also provided me excellent service. She was pleasant and efficient in locating my paperwork and personally going to get my vehicle for me. We have owned Hyundai’s since 2019 and have had several problems with the service department of this dealership in the past. Based on my recent experience, I believe it has greatly improved now by employing both new service representatives and new mechanics. I applaud the dealership for this because we now own both a 2022 Santa Fe and a 2026 Palisade that have had some warranty-covered issues. It is nice to feel like they take us serious and actually care if our vehicles are repaired and we are happy with our treatment. Hyundai has a great warranty and covers warrant problems very well without a hassle. That makes it important to owners that the people fixing this problems do so with good, pleasant, cooperative service and both JJ and Catie represent this dealer well. More
by Topper Long
Employees Worked With
Service Department
October 06, 2026
I was very pleased and satisfied with the way I was treated and the service I received at Hyundai of Cool Springs. The service was quick and the staff was super friendly. treated and the service I received at Hyundai of Cool Springs. The service was quick and the staff was super friendly. More
by Sigshooter23
Employees Worked With
Service dept.
September 29, 2026
Dealership was well maintained even being under construction Sales people were ready to help us construction Sales people were ready to help us More
by c7cantor
September 27, 2026
Simple Oil change: drain plug & filter housing both left very loose, way over filled with oil. Picked it up and drove over 300 miles on interstate before I discovered this. Service Tech Dept.Terrible !, S very loose, way over filled with oil. Picked it up and drove over 300 miles on interstate before I discovered this. Service Tech Dept.Terrible !, Service Writer JJ was excellent ! Long term damage done by foaming oil-unknown. More
by wellsonhill
Employees Worked With
JJ in Service, was excellent.
