Hyundai of Cool Springs

Great Experience My wife and I were in the market for a new car. I visited other dealerships in the area and I came back to Hyundai of Cool Springs. They were the most My wife and I were in the market for a new car. I visited other dealerships in the area and I came back to Hyundai of Cool Springs. They were the most helpful and outgoing of all of them. I shared my experience with my wife and we went in together later that week. She had the same initial impression. Oscar was great. He answered all of my questions and he even met me earlier then he was supposed to be at the dealership to make sure that he could take me through the car when I picked it up. Van was great as well and made me feel very welcomed. Oscar has been in touch with me a few times since I bought my new car just to make sure that everything was going well. This gave me another sense of comfort knowing that he still was interested in how I was doing even after the deal was done. I would highly recommend this dealership and especially Oscar. More

Sales Professionalism The Team, lead by J.J. Parsons, was very professional. No hassle, not 15 phone calls to f-up on any decision. They listened to my needs, how I was mak The Team, lead by J.J. Parsons, was very professional. No hassle, not 15 phone calls to f-up on any decision. They listened to my needs, how I was making a decision & we worked together to accomplish my goals. J.J. shared my excitement for pleasing me, which he understood would result in a sale! Mark Lane 3.31.14 More

I wouldn't have bought a car here except for the price They are a Costco dealership and had the best price on the car I wanted. Everyone seemed really shady and Oscar kept on saying "this is not my fault" They are a Costco dealership and had the best price on the car I wanted. Everyone seemed really shady and Oscar kept on saying "this is not my fault" when the price they told me over the phone wasn't the price they told me in person. Also I came into the dealership after being told they had the car I was looking for only to find that it was their sister dealership 150 miles away and that it would take a couple of days to get it. BEWARE!! More

Oscar Benevides was very patient and helpful to us. He explained things about the car to us. He also told us he would help us later if we needed help which we really appreciated. I would recommend this explained things about the car to us. He also told us he would help us later if we needed help which we really appreciated. I would recommend this dealership for a new car purchase. It was the best experience we have had purchasing a car. More

Building customer trust is Oscar Benavides' strength! We have friends who recently purchased a Hyundai and talked about their great experience at Cool Springs Hyundai and most particularly about Osc We have friends who recently purchased a Hyundai and talked about their great experience at Cool Springs Hyundai and most particularly about Oscar. The day we arrive at the dealership our purpose was only to look at different models and test drive a few cars. When Oscar came out to meet us we immediately sensed a difference in his approach that is genuinely friendly. This is our first new car purchase since 2000 and we were skeptical of the sales experience. Oscar’s honest and sincere treatment earned our trust. His personal demeanor coupled with his detailed knowledge of the Hyundai product as well as the sales process reshaped our impression of the new car buying experience. Without question we would buy our next car from Oscar at Cool Springs Hyundai, and we have shared our experience with many people. Driving our new Elantra GT is delightful, and our car purchase was truly a very good experience. Thank You Oscar Benavides and Cool Springs Hyundai! More

Since my experience was so great it’s hard to determine where to start and how to do write this review where it will be brief. First I would like to start with saying I have purchased several vehicles over where to start and how to do write this review where it will be brief. First I would like to start with saying I have purchased several vehicles over the years from different dealerships and this was the best by far. Everyone at Hyundai of Cool Springs that I met was very friendly. David Anderson was the employee who I worked with through almost the entire process and he was wonderful. I did the application on line and received a call from him in less than five minute. In about 20 to 30 minutes I was already approved for the car. He went above and beyond to make sure everything was taken care of. Because of him he entire process was short and very simple. Even after I purchased the car his kindness and concerns to make sure I was satisfied didn't stop. I didn't feel like I just purchased a car but I seriously feel like I gained a friend as well. More

Thomas and Oscar made my buying experience a pleasure. Would definitely consider them for my next auto purchase. Was really easy doing business with these gentlemen. Would definitely consider them for my next auto purchase. Was really easy doing business with these gentlemen. More

JJ was recommended to me by a co-worker, and was ready and eager to help me with my needs as soon as I stepped foot into the dealership. I was considering a used car just because it was cheaper, but JJ he and eager to help me with my needs as soon as I stepped foot into the dealership. I was considering a used car just because it was cheaper, but JJ helped me understand the advantages of new versus used. He also was not the "typical" car salesman, he did not pressure me into anything. I would definitely recommend that anyone needing a new car go see JJ. He will do everything he can to help you and fit your needs. My next car WILL be bought from JJ again, he is excellent! More

Oscar was awesome, as was the guy in Finance (I do not remember his name). I had a great purchasing experience. I did have some issues with the cars prep: The extra paint protection package that I remember his name). I had a great purchasing experience. I did have some issues with the cars prep: The extra paint protection package that I purchased was not properly buffed off. Also during the buffing process they were so rough with the buffer that they damaged the the Metal dealership logo sticker. A very expensive option to pay for and get a sloppy job. When my tag was moved from my old car to the new one, the installer stripped out the head of the mounting screw on my new car. Thirdly, the alignment stickers on the wheels, (That I pointed out and requested to be removed) were still on the car when I recieved the car. (They were a pain to remove, very sticky and left glue residue that you can't use solvent on to remove beause the wheels have clear coat on them. I love the car and would buy it again and from the same dealer. This is my 3rd car from them. More

They are always so accommodating when it comes to getting my vehicle in for service or on short notice for any issues that arise. I would recommend their service and sales team to anyone. my vehicle in for service or on short notice for any issues that arise. I would recommend their service and sales team to anyone. More