Hyman Bros. Infiniti of Richmond

ALBEY Vernon James worked hard on my behalf to seal the deal. He was prompt with e-mail replies and return phone calls. The Staff was very accomodating. Vernon James worked hard on my behalf to seal the deal. He was prompt with e-mail replies and return phone calls. The Staff was very accomodating. I test drove the Corvette C6 on my way home from a business trip and drove it home that night. More

Phenomenal Experience I contacted the dealership after seeing the truck of my dreams on their website. I spoke with Joe Taylor, who was exceptionally friendly, professional I contacted the dealership after seeing the truck of my dreams on their website. I spoke with Joe Taylor, who was exceptionally friendly, professional and helpful in setting up my appointment. Upon arrival, he had everything ready to go for me and within 10 minutes, I was already test driving my new truck. Hands down, the best buying experience I have every had. Timely, efficient, courteous and no finagling!! Thank you Joe for working hard to get me into that gorgeous Ram 2500!! Chris More

Probably wouldn't do it again. I purchased my car over the internet and I wouldn't do it again. If (and that's a big if) I were to consider it again, I would only purchase a car fro I purchased my car over the internet and I wouldn't do it again. If (and that's a big if) I were to consider it again, I would only purchase a car from them in person. It took nearly 2 weeks for my car to arrive and when I received it, it wasn't as advertised. It was made clear during the several phone calls to make the arrangements what my expectations were and I was assured that they would be met and they were not. The dealerships follow up to correct the situation seems to only be half-hearted at best and have left me in the dark to wonder if or when they are going to be taken care of. Promises of follow up calls from the dealership don't happen and it's difficult to reach them. I expect people to do what they say they're going to do and Hyman Automotive hasn't done that. More

Had no intention of buying that red T-Bird On my way to trade my Acadia for a new Jeep. Saw the 2002 Red T-Bird, stopped just to 'look'. No way am I going to buy a used car. No way.. Bill g On my way to trade my Acadia for a new Jeep. Saw the 2002 Red T-Bird, stopped just to 'look'. No way am I going to buy a used car. No way.. Bill greeted me like an old friend. Laid back, no sales pitch..just honest answers to my million questions. Took a ride, fell in love. Now time to do the stressful price negotiations. To my delight, no haggle pricing is Hyman's policy. Fair price, superior buying experience and reliable service. Returned the next day and sold them my GMC at a price which shames the offer the dealer across the street offered. Easy transaction! I will recommend this dealership to anyone. Doubt I would go anywhere else to buy a car. More

Great buying experience. Was great working with Joseph Taylor. He was very knowledgeable about the inventory and did what ever he could to make our buying experience a good o Was great working with Joseph Taylor. He was very knowledgeable about the inventory and did what ever he could to make our buying experience a good one. More

Easiest car purchase ever! I have nothing but great things to say about my experience at Hyman Brothers Auto. They had the perfect car for me at a very fair price. Joe Taylor wa I have nothing but great things to say about my experience at Hyman Brothers Auto. They had the perfect car for me at a very fair price. Joe Taylor was professional, considerate, and not at all pushy. Their Finance Manager secured a very aggressive interest rate for my loan. I highly recommend this dealership and will shop there again! More

Great to work with Joe Taylor and Bob Murphy were great to work with - I was very pleased. We were there for most of the day and they made purchasing a vehicle very eas Joe Taylor and Bob Murphy were great to work with - I was very pleased. We were there for most of the day and they made purchasing a vehicle very easy. Hyman Bros has a great staff. Love the vehicle. I am not sure the name of the man who worked to get us all he could for the trade-in, but really appreciate him also (Daniel?). Thanks so much. More

change I had a great experience when I was there to buy the car, Bill Pearson was very helpful to his ability (he didn't seem to know much about my specific I had a great experience when I was there to buy the car, Bill Pearson was very helpful to his ability (he didn't seem to know much about my specific car I wanted, but that's okay as it's an EV and I know knowledge of them is still getting out slowly). This review does not reflect on him. However, it is this lack of knowledge that lead us to a problem. As a dealership, I expect them to know more about the vehicle than I do, and this was certainly NOT the case with the Nissan Leaf. I did as much homework as I could and found out a lot of information on the Leaf's different trims. I decided that anything less than an SL just won't cut the mustard, as I will need the quick charge port for emergencies and the like. I just plain don't see a reason to buy a 100% electric vehicle without it. I specifically found this car, well outside it's max range, knowing I would need to quick charge once to get home. If I wanted a Leaf SV, I could've bought one for the same to a lower price all of 10 miles from my home. The problem itself was that this dealership listed an SV as an SL, and the difference is drastic. To the tune of $5,000+ dollars to get a quickcharge port installed. This is the main reason I decided on an SL. Now, I know I should have looked at the port myself, but it was fully charged and ready to go when we arrived, and we just didn't think we were being mislead. If I made a mistake, it was TRUSTING A BUSINESS. But we were mislead, and the dealership gave us a LOT of run-around when we wanted to return it for being the entirely wrong kind of car that was listed. (this is the most important factor of this review, if you take nothing else away, take away that) They tried to blame Carfax, as if they were unable to run the VIN themselves and see it was an SV. Then they tried to blame me for taking it further than their 3day/150mile deal, even though I told them when I was a mere 60 miles away the same day I bought it that I wanted to bring it back, and would've gladly turned it around and put only 120 on it. But they decided they weren't going to stay open later for this return, so we had to take it home or leave it in a random spot and hope that no one messes with it or anything that can happen to a car in a public space. It just was more responsible to do it this way, and it's exactly what they tried to cling to in order to not make things right. The ONLY reason this got resolved is because we stood our ground, contacted an attorney just in case, and were in the process of contacting the BBB right there in their office, when a Nissan dealership told Hyman Bros that it was indeed an SV and there is indeed a big difference. They misrepresented their item. Their attitude changed from "Call the cops, I don't care" to "We'll make it right." Crazy how that works, right? Even after that, they wanted 500 dollars to make the problem go away, which is basically extortion, but I don't have the time, money or patience to take bad businessmen to court. So I got a refund for $500 less than I should've. Live and learn, and don't trust anyone's word for anything if money is involved. It really shouldn't have to be like this. UPDATE: Now that this dealership has seen my review, they are trying to convince me to remove it, claiming they've "made it right." I guess keeping my money for YOUR mistake is making things right... More

MB SLK250 Great transaction that was quick and very easy. Car was pristine and all ready to go when we got there. Lots of great sports cars on the lot with lo Great transaction that was quick and very easy. Car was pristine and all ready to go when we got there. Lots of great sports cars on the lot with low miles. They are worth checking out. We were picked up from the airport hotel and brought over first thing when they opened. The whole transaction took only about an hour to test drive and process the paperwork. More

Dealership Review Joe Taylor was excellent and this in no way is a reflection on him. I was happy with my vehicle purchase but the vehicle was advertised with 1 year Joe Taylor was excellent and this in no way is a reflection on him. I was happy with my vehicle purchase but the vehicle was advertised with 1 year sirius radio for free and this was not honored at the dealership. They claim that this option was with the NEW car purchase and I purchased the vehicle used so this was not honored although it was on the advertisement sticker and listed online. This was unacceptable to me. More