Hunter Subaru

Worst car buying experience ever. We reached an agreement with the salesman on price and when we reached the finance office the amount of our trade in was added to the total. I had been very clear in asking with the salesman on price and when we reached the finance office the amount of our trade in was added to the total. I had been very clear in asking for the final amount including tax, tag, trade in, etc. We even had the paperwork with the amount circled and they would not honor it. In addition to this they ran our credit repeatedly with different banks. We already had financing through our credit union, but the salesman insisted they could beat the interest rate. After wasting our time at Hunter we went to Skyland Automotive and worked with Eric Howie to purchase basically the same car with more options and lower mileage for a much better price! More

First off, this dealership allegedly doesn't sell many cars, which is apparent when you walk into the "showroom" that hasn't been updated since the 80s, and then even more so when they start telling many cars, which is apparent when you walk into the "showroom" that hasn't been updated since the 80s, and then even more so when they start telling you their "best deal". The salesman we worked with was Billy, he was very nice at first, rather pushy but what else would you expect from a car salesman. Going in there, I knew more about the car I wanted than they did, I was sitting there telling THEM about it! I test drove the vehicle, and I was the one who had to start a dialogue about what the car does and how it works. They let me take the car I wanted home for the evening, I came back the next morning after going to two other dealerships to check out prices, and tried to get them to come down on their asking price. They showed me the "invoice price" which was a complete lie, then they wouldn't go more than $500 under the sticker price! I wanted to do business with them as they let me take the car home, and I was the only one to put mileage on it, but Mike, the manager, was a complete brute once he realized we weren't going to take his "best offer". I felt as if they were trying to take advantage of us because we look very young and it was obviously our first time purchasing a new car on our own. They spent more time bashing and trash-talking the other dealerships than trying to make us new customers and everything they were accusing the other dealerships of, Hunter Hyundai was guilty of! After Mike rudely turned us away when we said we weren't going to take his "best offer", we went to Hyundai of Asheville and got the car for literally $2,300 cheaper than Hunter's best offer. We bought the car from Asheville that evening. Mike and Billy obviously realized they had made a mistake by letting us go as they began incessantly calling me even two weeks after the fact (every time they called I was asleep, in a meeting, or just couldn't get to the phone and I REALLY did not want to speak with them even if it was to just say I bought the car already from somewhere else), then finally when they called me the last time all they said was "great news! give us a call!" STILL not stating their new offer. That's when I told them we bought the same exact car from Hyundai of Asheville, how much less we got it for, and how NOT rude Asheville was. After talking to some of my family members and a friend who tried to buy a car from here all I heard were their horror stories! Hunter is amazing at tricking people but terrible at customer service and quality. More

I am in the market for a new all well drive vehicle so I began my shopping at Hunter Subaru and I was very discouraged from the start. I came to the dealership to get pricing information on several vehicles began my shopping at Hunter Subaru and I was very discouraged from the start. I came to the dealership to get pricing information on several vehicles and the sales person (Drew) acted as if that was asking a lot of him. I began by expressing interest in the Outback and Forester as well as the Legacy. I was mainly interested in AWD and told Drew I was going to shop and do my research after his presentation. He acted like a presentation and a Q&A on the cars was taking up his time, the dealership was clearly not busy. He was very well dressed and I thought he would have been very nice and helpful but was I disappointed. Then came the constant badgering for me to test drive then negotiate when I wasn't ready, just to get a fair price. Following this it seemed necessary to send a barrage of managers to come to try and push me into a car by offering cheaper prices and bashing the competition even though I wasn't ready to buy. This dealer is the worst I have ever been with and will never go back or suggest anyone to go there. Their practices are unethical, the building is run down, and the managers seem desperate for a sale! BEWARE OF THIS DEALER AND DO NOT SUPPORT THEIR TACTICS OR GIMMICS! More