Humble Hyundai

Had a great pleasure speaking with a lovely lady named Paityn and although I left without a car that day I’m most certainly gonna have her sell me a car when I’m more ready. 10/10 great customer service. Paityn and although I left without a car that day I’m most certainly gonna have her sell me a car when I’m more ready. 10/10 great customer service. More

Oscar Duran my sales person was excellent. He listened and found the perfect SUV for Me. The sales manages also was excellent as was the Finance Manageer. Over all it was an excellent experie He listened and found the perfect SUV for Me. The sales manages also was excellent as was the Finance Manageer. Over all it was an excellent experience. They services and washed my new 2026 Santa Fe and I'm very happy with the entire experience More

Great service! Kayla was very knowledgeable & answered all my questions. Did not feel pushed, just a gentle nudge when needed. Very happy with the car & the help th Kayla was very knowledgeable & answered all my questions. Did not feel pushed, just a gentle nudge when needed. Very happy with the car & the help that I am still receiving! Everyone very friendly! More

"Do not bring your car to the Humble Hyundai service department! I brought my car in for a routine oil change and got it back with a broken AC, an unplugged dash camera, dirt on the passenger dashboard, department! I brought my car in for a routine oil change and got it back with a broken AC, an unplugged dash camera, dirt on the passenger dashboard, and my dad's missing car keys that were inside. After leaving an honest review about this, management called and threatened me, stating they would refuse to fix the damage they caused unless I took down my review. Terrible business practices and extremely unprofessional customer service. More

If I could give 0 stars, I would. I am beyond disappointed with Humble Hyundai. I came in for nothing more than a routine oil change, and somehow left with multiple problems that I am beyond disappointed with Humble Hyundai. I came in for nothing more than a routine oil change, and somehow left with multiple problems that did not exist before my appointment. When I got my car back, it was obvious someone had been inside the passenger side of my vehicle. There was dirt left on my dashboard, which is completely unacceptable. Even worse, my dad’s car keys, which were inside my vehicle, were gone after the service. We had to contact the dealership to get them back. That should have never happened. To make matters even worse, my A/C is no longer working correctly. Before my appointment, it cooled normally. Now the passenger side gets cold, but the driver’s side blows room-temperature air even with the A/C set to LOW. I brought my vehicle in for an oil change—not to leave with an A/C problem. I trusted this dealership to perform basic maintenance, and instead I left feeling like my vehicle was handled carelessly. There was absolutely no reason for someone to be going through the passenger side of my car during a simple oil change, and I certainly didn’t expect to leave with dirt inside my vehicle, missing keys, and a new mechanical issue. This experience has completely destroyed my trust in Humble Hyundai. I will not be returning, and I cannot recommend this dealership to anyone. If you’re considering bringing your vehicle here, I would strongly encourage you to think twice. More

I recently purchased a brand-new vehicle from Humble Hyundai, and I was invited to share my experience. I’m genuinely pleased to do so. My goal was to trade in my 2008 Hyundai Veracruz—also purchased Hyundai, and I was invited to share my experience. I’m genuinely pleased to do so. My goal was to trade in my 2008 Hyundai Veracruz—also purchased new from Humble Hyundai sixteen years ago. That vehicle has been the most dependable car I’ve ever owned, and I returned to Humble Hyundai because of the exceptional care their service department has consistently provided over the years. From beginning to end, this was without a doubt the best car-buying experience I have had in my 50 years of driving. After submitting my information online, Kayla, my sales representative contacted me almost immediately. She remained in steady communication with me for several weeks, helping schedule an appointment and preparing everything in advance of my visit. Her professionalism was evident from the start. When I arrived, Kayla asked which model and trim level I was considering, followed by a discussion about color and features. Within minutes Kayla handed me a set of keys and invited me to take a test drive. The vehicle was a pleasure to drive—comfortable, responsive, and equipped with excellent safety features that impressed me right away. When I returned, we sat down to go over a few questions about financing and the safety systems. Kayla was knowledgeable, confident, and well-prepared, answering every question clearly. I then asked for an out-the-door price. She immediately entered the information into the computer, and within five minutes she returned with a printed offer. No disappearing for long periods, no mysterious “manager approvals,” no pressure tactics. Just straightforward, transparent professionalism. I reviewed the offer, and within thirty seconds I knew I was ready to move forward. What stood out most was how seamless and stress-free the entire process was. There was no back-and-forth, no sales games, no managers hovering or stepping in. Kayla handled the entire transaction herself, and she did so with courtesy, confidence, and genuine respect for my time. Even after the sale, Kayla continued to stay in touch—answering my follow-up questions by text and email almost immediately. That level of customer care is rare these days, and it made the entire experience truly refreshing. Thank you, Humble Hyundai and Kayla for another exceptional experience. I look forward to many years with my new vehicle—and I’m grateful for a dealership that continues to earn my trust. More

The manager at the service desk Tiffany is very rude and nasty. She has a very nasty attitude and if she doesn’t like you or you argue with her she will put don’t service on your profile nasty. She has a very nasty attitude and if she doesn’t like you or you argue with her she will put don’t service on your profile More

We purchased a brand new vehicle from this dealership and service was great when we purchased the vehicle. 2 weeks later the check engine light came on indicating a problem with the hybrid battery. We took t service was great when we purchased the vehicle. 2 weeks later the check engine light came on indicating a problem with the hybrid battery. We took the vehicle in they drove it 100 miles and stated they could not identify the problem and cleared the code and if the light came on again to contact them. The light came on two days later because the code never went away. We immediately took the vehicle back and they're telling us that two major parts for the hybrid system need to be replaced and they are on backorder. Keep in mind all of this is when 30 days of buying the vehicle. I told them that we did not want it and to give us the identical vehicle and we would be fine. Edwin who is very rude and formed us that he could do that but our payment would go up . That is crazy. A brand new car within 30 days you want to resell us another car at a higher price and with very rude about it. I informed him you should be selling us it at a cheaper price for us paying for a car that we don't have and is clearly a factory defect. Instead he is trying to sell us another car at a higher price which is absolutely ridiculous. Do not buy from the dealership for any reason. This is a brand new car and they're not standing behind their known Factory defective product. I will be contacting the local news as well has any other resource that I have privy to my information. Again stay away from this dealership as they do not back the very product that they sell . More

My name is Clarence Roberson II. In March 2019, I purchased a 2013 Huyndai Santa Fe Sport from Sterling McCall Hyundai South Loop that was in good condition. I kept up with my schedu In March 2019, I purchased a 2013 Huyndai Santa Fe Sport from Sterling McCall Hyundai South Loop that was in good condition. I kept up with my scheduled maintenance in a timely manner. The first incident I experienced is when I received my vehicle back with yellow road paint on the driver side of my vehicle. The service department attempted to remove the paint; however, it was never completed. The second incident involved me taking my vehicle in for a scheduled oil change where the tech forgot to complete a task that led to oil spilling all over the motor. The motor cover was also cracked. I am no longer pleased with the service I received at Sterling McCall so I went to Humble Hyundai thinking it will be better and they could repair what the previous dealership (Steele South Loop Hyundai now) damaged just to be told I had to pay for everything to get redone at Humble Hyundai as their systems are not linked to determine what previous repairs were done even though I had receipts. So I did later to find out that what was paid for at Humble Hyundai was not repaired again. To be told that it wasn't damages that Humble Hyundai technicians did when they were repairing the initial damaged from Steele so I now have to pay for those damages. Once again, I did. In the process of me thinking they repaired everything that was wrong with my vehicle, leaving work on the highway, my motor went out. I drove it to the dealership where they allegedly repaired the motor but damaged others things that were previously repaired. I was told once again that it's my responsibility to fix it. I had duct tape on part of my vehicle. My alternator was damaged. The windshield wipers were damaged as well. They left screws and bolts on the part by the windshield. My motor is still making a knocking noise that they're stating is the alternator. Now, my vehicle no longer rides smooth. It makes a loud noise and I feel it through the floor and pedal. I am very disappointed, terrified and afraid to drive my vehicle because it can endanger other lives as well as mine. At one time I thought it was the dealership until I went into the shop area with the service advisor to see the techs on their phones laughing and joking around. The last time I went on 9/24/24, I told the service advisor again about the issues that were never resolved and was told "Well, you know you have a 2013 so the vehicle is old". I advised him that I keep up with the maintenance on my vehicle so there's no reason for these issues to continue after paying for repairs that are obviously not being completed. Due to unresolved issues and problems, I'm reaching out to corporate to get some help in getting this matter rectified. More

I took my Humble Hyundai Sonata in for an oil leak, discovered when my husband changed my oil. No warning lights were illuminated, the car was driving fine, but I had only 20,000 miles on my power trai discovered when my husband changed my oil. No warning lights were illuminated, the car was driving fine, but I had only 20,000 miles on my power train warranty. I was told it was the valve cover gasket. They replaced the valve cover gasket and I drove 20 miles home. The next time I drove the car the engine light came on. I completed the errands I had scheduled, then headed back to the dealer. Miles driven between the two dealer visits were 60. They told me it was the thermostat. I am an elderly woman and have no familiarity with the anatomy of a car, so I had them replace it at a cost $77 for the part $600+ for the labor. I made a precautionary trip home to have my husband double-check that I was safe to travel. He looked under the hood, showed me where the thermostat plugged in next to the valve cover they worked on, identified the tool marks that indicated the valve cover was removed, then looked at the hoses, the thermostat housing, and the radiator reservoir. The hoses showed no evidence of being re-clamped, the thermostat housing was still covered with years of grime, and the reservoir was below the low mark. I took pictures of everything to substantiate my request for an investigation. The Hyundai response was that the service department said they replaced the thermostat, and that was that. To add insult to injury, according to Kelly Blue Book, the average DEALER charge in my area to replace a thermostat for my particular vehicle is $450 - $500 (parts and labor), so not only do I question whether it was truly repaired, but I feel I was overcharged at $700+! More