House of Imports - Service Center

Quick and convenient service from Kris! ! He always makes our experience at Mercedes awesome and easy!! ! He always makes our experience at Mercedes awesome and easy!! More

My experience at House Of Imports Buena Park‘s was favorable. Melissa was extremely professional and demonstrated very personable. Customer service. My technician was thorough and very efficient. favorable. Melissa was extremely professional and demonstrated very personable. Customer service. My technician was thorough and very efficient. I appreciate the expedient work and definitely plan to return for future service. More

Distance was a plus, the dealer is always clean, I came in early and there’s already someone present to assist me. in early and there’s already someone present to assist me. More

Melissa is by far the best service advisor I've ever had. From service knowledge to taking care of any concerns I have, I always leave House of Imports like I left a friend's house. Keep up the amazing work From service knowledge to taking care of any concerns I have, I always leave House of Imports like I left a friend's house. Keep up the amazing work Melissa! More

Would have given a higher rating but upon picking up my car I noticed the tow hitch cover was missing off my 2023 GLS 450, (which only has approximately 500 miles on it) now I realize for the second time a car I noticed the tow hitch cover was missing off my 2023 GLS 450, (which only has approximately 500 miles on it) now I realize for the second time after having service done. The first time they convinced me someone probably stole it and they replaced it with a used one. This time I noticed it missing immediately. They tried to replace it with an old warped one they got from someone else's car until I informed them that it couldn't be from my car as it looked old and warped. They then replaced it with another used one as they had done the time prior, not mine, maybe someone else's that looked pretty new but definitely not mine as it had dirt inside. These tow covers fit snug and do not come off easily. Never had it come off in a car wash as they say it did. I would not recommend them only because of the tow hitch issue More

Service Reps and staff are always extremely helpful and professional. My vehicle’s service issues are always completely resolved to my satisfaction. professional. My vehicle’s service issues are always completely resolved to my satisfaction. More

Good 👍 and good 👍 thanks have a nice day fast service One more thank you kris One more thank you kris More

Fast , & Excellent sales person ( Kris Sharma : Kind , very Knowledge , good explanation ) for service ! very Impressed ! ! ! very Knowledge , good explanation ) for service ! very Impressed ! ! ! More

I have been a customer of this dealership for the last 5 years and there services are outstanding. years and there services are outstanding. More

I was treated with so much respect and curiosity Bill was such a pleasure to meet! was such a pleasure to meet! More