Horne Mazda Avondale

Do your self a favor and avoid Avondale Mazda Avondale Do your self a favor and avoid Avondale Mazda Avondale Mazda is a no haggle dealership which means they have a set price for their vehicles and do Do your self a favor and avoid Avondale Mazda Avondale Mazda is a no haggle dealership which means they have a set price for their vehicles and do not negotiate. I had car of my own to trade in which I had looked up the Blue Book trade in value before I went. They started $2000.00 under the blue book trade in value and didn't come up to my price until I told them to give me back my keys so I could leave. I don't know if this was all a song and dance they normally pull on everyone or if they were really making a decision but it was a painful process. I had thought the difficult part was over after the price had been figured out but from there it was a matter of waiting and waiting and more waiting. I must have had to wait for 2 hours for them to draw up paper work for me to sign. When I finally met with the finance department they had defaulted my paperwork to a 72 month loan at 2.9% financing when Mazda had a promotion running for 60 months at .9% financing so I had to have them redo the paperwork. Part of the financing process is the finance manager, Isaiah America in my case, trying to sell you on an Alarm, Maintenance Plan, and warranty. This is where the biggest problem I have with Avondale Mazda occurred. Isaiah provided me a document that indicated my payment would be $302.33 without buying anything and $332.00 if I bought all three products they were offering. The problem was this document was a lie, my payment wasn't going to be 302.33 if I passed on everything it was only going to be 285.00. They misrepresented the price of the products to get me to agree to the price. This isn't something I noticed until well after the contracts had been signed and Avondale Mazda has been unwilling to do anything to explain or make up for this mistake. Also related to this there are products included on the contract like Auto Butler which are optional but they don't really every ask you if you want it or explain to you that there is an extra cost which is optional. They explain it as all there vehicles come with these features and you wouldn't expect them to be charging you based on the way they sell you the cars. After the paperwork was done it was another couple hours before my car finally came out from the back where it was being cleaned and the alarm was being activated. When the car was brought from the back after being washed it was still filthy. I had to wait for the sales person Gordon Byrn to go over my new car with a rag and some cleaning supplied before my new car was even close to being clean. In summary Avondale Mazda is the worst car dealership I've ever worked with and I would suggest that everyone avoid going to them. They take way to long to complete a sale, I arrived at 11:00am and didn't leave until 4:30PM. The vehicles are delivered to you and they aren't detailed and cleaned. They have optional equipment installed on every car which they do there best to never give you the option of removing. And in my case the Finance Manager misrepresented the price of the Alarm, Warranty and Maintenance plan to sell it to me. Do your self a favor and avoid Avondale Mazda More

9/28/2013 Our initial perception as we met a sales 9/28/2013 Our initial perception as we met a sales rep, "Josh", was positive. He was friendly, fairly knowledgeable, and easy going. He asked abo 9/28/2013 Our initial perception as we met a sales rep, "Josh", was positive. He was friendly, fairly knowledgeable, and easy going. He asked about our interests and selected a model, but we declined to a test drive to test drive. Then we met "Sam, the sales manager. Sam is a "gladaseeya" kinda guy, easily likeable, too. We shared with Sam our research concerning a Mazda 6 Grand Touring model. Herein I must say that my step-Dad owned and successfully ran three car dealerships for over 20 years. I have the same industry resources available only to the "insiders". Sam urged us to test drive a car, so we did, even though unbeknownst to Sam we had driven the same model before. I assume it gave Sam time to prepare his 3 P's, the POWER of the PRINTED PAGES, and evaluate our trade-in, a 2011 Copper ed Mazda CX-7 with less than 4800 miles, never stored in the weather and in pristine condition. Alas, Sam's "no BS" speech put me on instant alert. Sure enough, not only did he totally disregard our research, but he added insult to injury by describing our trade as "fair condition requiring hundreds of dollars to get ready for sale." MORE ON THIS LATER. Highballing the purchase price came as no surprise, with Sam giving a rationale tantamount to grandma losing the farm because she couldn't raise enough cash for the mortgage. I was sorely tempted to admonish Sam while, point by point, refuting his outrageous and well rehearsed dissertation, but I remembered the words of my dearly departed Daddy. "Never fight with a pig," he said. "You both get muddy, and the pig likes it." Indeed, there was not only BS present, there was more than enough to BS fertilize the entire Yume valley ( the source of the entire Nation's winter produce). I cannot believe that he was at all surprised to see us run, not walk, to the nearest exit and drive unceremoniously out of the parking lot. I must add that, at another Valley dealership, we were not only offered a more than fair price for our trade-in 2011 CX-7, the new Mazda 6 we BOUGHT was more than reasonable, as well! I must add that Our "old" CX-7 was sold the same day within 20 minutes of pulling into the their parking lot...without so much as wiping the dust off the tires...for top dollar. Hmmmmmm... What goes around comes around, I guess. GBU Bruce 'n' Diane Officer Peoria, AZ More

Without a doubt the worst experience we ever had a car dealship. We went in looking to buy a vehicle and found one we liked but when it came time to a work a deal for it we lied to. The dealership said t dealship. We went in looking to buy a vehicle and found one we liked but when it came time to a work a deal for it we lied to. The dealership said they called the bank and never did, they were un willing to do anything to get us into a vehicle. They kept trying to get the most money they could out of us and then the sales manager was very rude and came out and said here is you exit packet, and we so offended by the attitude of the that sales staff we would like to tell everyone do not take your business to Avondale Mazda. Elliott Ambrosio More

Brought my car in to get fixed charged a lot to look at it told me it was going to be fixed that it was fixable blew 800 dollars then they say oh well motor needs to be replaced after i blew the money on t it told me it was going to be fixed that it was fixable blew 800 dollars then they say oh well motor needs to be replaced after i blew the money on the recomendation now runs worse then before and now have to save even more money More

I bought my Mazda 3 from this dealership. Big mistake! I still have oil changes covered under warranty and I will not be returning, I would rather pay elsewhere. I have gotten absolute terrible service for still have oil changes covered under warranty and I will not be returning, I would rather pay elsewhere. I have gotten absolute terrible service for the past two years I have owned this car. Oil changes take excessive time (2+ hours), the car comes back dripping wet after a "wash", and the work ethic is absent. I have reported the dash separating from the clock and not gotten a call after the dealership said they would order a dash and call to schedule an appointment (mind you this is covered under warranty). I also have Auto Butler and I refuse to have another session because the car comes back worse than it went in. The applicators applied the clear coat over bug smudges on the hood. The air conditioning issue I have been having is blown off every time I bring it up. (The a/c makes a grinding noise when you turn it on). Not to mention the unprofessional atmosphere by the service desk. I have brought these issues up to the manager and he didn't seem to care about any of the issues I have been continuously having. I complained once before because of a 5 hour oil change, and received a "free detail" to my account. Needless to say, I wouldn't even think of using it because of the lack of work ethic/quality Avondale Mazda has shown. My car is STILL covered under warranty and I will NOT return to this dealer nor will I refer it. More

Scott was great. He kept in close contact with me and gave me an out the door price over email. I drove up from Tucson, when I arrived at the dealership the car and paperwork were ready to go. I highly gave me an out the door price over email. I drove up from Tucson, when I arrived at the dealership the car and paperwork were ready to go. I highly recommend working with Scott. Avondale Mazda should give him a raise! The finance guy on the other hand was nice but put a lot of pressure on purchasing the warranty. I almost felt like walking away without the car because he was too pushy for my liking. More

Scott was fantastic in getting me the car I wanted and making the process easy. Isaiah was very efficient and didn't not pressure me into anything. making the process easy. Isaiah was very efficient and didn't not pressure me into anything. More

As a teenage first-time buyer, my search for a trustful dealer ended with Avondale Mazda. Luke Secoy is a new standard to car salesmen. Not only did Luke answer every question I had, but he also was a wond dealer ended with Avondale Mazda. Luke Secoy is a new standard to car salesmen. Not only did Luke answer every question I had, but he also was a wonderfully inviting person (no sharks here!). Having barely any credit history can be daunting when it comes to rates, but Isaiah America managed to get mine surprisingly low. After purchasing my vehicle, Steve Dancy was still working hard to find an even lower rate. With much success from Steve Dancy and all of the others I worked with, I am beyond happy to say I have a spectacularly low rate and the car of my dreams. I've visited other dealerships, but none amounted to the fantastic overall quality Avondale Mazda has to offer. I highly recommend anyone looking to purchase a vehicle to go to Avondale Mazda. Thank you from the bottom of my heart. -D Mendoza More

The whole buying experience at Avondale Mazda was great. No pressure. they let us look find what we wanted and assisted in answering all our questions. Knowledgeable staff. They gave us a new battery in the No pressure. they let us look find what we wanted and assisted in answering all our questions. Knowledgeable staff. They gave us a new battery in the certified used vehicle which we bought. They even called us back when the found us a better interest rate on the car loan. Who does that? we were excited to save some additional money on the loan. we got a great value in our vehicle which was discounted $2600. I would recommend you go see Joe Vernola, (salesman) and Steve Dancy (Finance). They got us out in record time who wants to spend a whole day at a dealership? More

Steve Dancy is a finance genious. He was able to get us great rates on our loan and was extremely personable. Sam Friedman, the man from Jersey, was a riot. He was a straight talker even when we were a tou great rates on our loan and was extremely personable. Sam Friedman, the man from Jersey, was a riot. He was a straight talker even when we were a tough sell. He was great to work with. More