Horne Mazda Avondale

I don’t plan on returning here due to lack of communication and transparency on services I would be charged for. I was not notified of the diagnostic fee of $177 until I went to pick up my car de communication and transparency on services I would be charged for. I was not notified of the diagnostic fee of $177 until I went to pick up my car despite speaking with Brianne at check in and when she called to tell me what was found. More

I found out salesman, David Potts to be very knowledgeable, professional, and personable. They went the extra mile to make up for some deficiencies on our part to get the deal done. I would re knowledgeable, professional, and personable. They went the extra mile to make up for some deficiencies on our part to get the deal done. I would recommend! More

After Horne took over, or at least the name change, this dealership has gone downhill. And Both Horne locations are like this. They refuse to schedule loaner vehicles and never have them available, when sch dealership has gone downhill. And Both Horne locations are like this. They refuse to schedule loaner vehicles and never have them available, when scheduling appointments will bring them back sooner as well as allow people to know they will be able to get their routine maintenance done, instead of having to call constantly or stop by to see if a loaner is available. This makes it incredibly hard to get work done, or especially have windshields replaced which require a dealer camera calibration after completion. I have spoken to the General manager Kim and they were very very rude about it and just said theres nothing they are willing to do and went on about paying over msrp for a vehicle for their wife, but "they dont upcharge," they just "add dealer options and charge you for the extra value". After my prepaid service contract is done, I will be happily taking by business elsewhere and not returning to buy or have any work done on my car. I love Mazda vehicles, but the Horne name left a sour taste in my mouth. More

Jay is an awesome person and not a typical "car sales person". She is dedicated to the customer and now to Mazda, and truly feels it an honor to help people and I thank her with all of my heart and trust person". She is dedicated to the customer and now to Mazda, and truly feels it an honor to help people and I thank her with all of my heart and trust. Thank you for the whole experience and by the way I love the vehicle and how it drives! I just wish valley streets were in better condition to keep my cx30 in top shape. Thanks again! More

As a first time car buyer, I was already dreading it after hearing a ton of negative stories about car salesmen. I ended up working with Jay, and she gave me the best experience I could’ve asked for. Sh after hearing a ton of negative stories about car salesmen. I ended up working with Jay, and she gave me the best experience I could’ve asked for. She was very personable and knowledgeable and found the perfect car to fit my style. I firmly believe I wouldn’t have walked out with a new car if it weren’t for Jay! Even went back the following weekend to get my tint installed. Jay wasn’t available at the time of drop off, but she made sure the team knew who I was and what I was there for and the team took great care of me. Overall a great experience from Avondale Mazda! More

Brianna was great to work with! Thanks for getting me back and forth to work Thanks for getting me back and forth to work More

Our salesman was great (5stars). I didn’t appreciate the required additions like ceramic finish, security and door guards (already peeling off). The manager was helpful and the finan I didn’t appreciate the required additions like ceramic finish, security and door guards (already peeling off). The manager was helpful and the finance guys were very thorough. More

The service was quick and efficient and the service manager was pleasant and helpful. The online updates were a plus with a detailed explanation of what was being done with my vehicle and asking approv manager was pleasant and helpful. The online updates were a plus with a detailed explanation of what was being done with my vehicle and asking approval with prices before doing any recommended services. More

Good customer service provided to me with very important information's about vehicle in good professional manner. Well done service ! Thank you. information's about vehicle in good professional manner. Well done service ! Thank you. More

All good except the salesman (Omari? ) went home knowing we had an appointment and told no one we were coming. And when he delivered our car he knew it had a defective windshield but said ) went home knowing we had an appointment and told no one we were coming. And when he delivered our car he knew it had a defective windshield but said nothing. Nick and Laurie and the service department (replaced windshield) were very good. Overall the staff we dealt with directly and indirectly were very good. Just takes that one guy to give you a bad recommendation. More