Horne Mazda Avondale

sales lady was nice but other than that avoid everyone else Bought my son a 2013 Kia Soul for his 18th birthday. This vehicle was suppose to be certified. When we roadtested it we took around the block and it s Bought my son a 2013 Kia Soul for his 18th birthday. This vehicle was suppose to be certified. When we roadtested it we took around the block and it seemed to drive ok. After leaving there with it and got it on the highway it pulled very hard to the right. I noticed the rear wheels seemed really bowed in so I called the dealership back and asked how much to align it. I was told $129.95. I didn't think this was right since we had just purchased it. I called and asked to speak to the general manager. I was told by Robert that he would give him the message. The next day came and i called again and Robert somewhat rudely said that he was busy and he would call me when he could. I called again the next day and Robert again was being rude on the phone stated to me that he was not going to keep bothering the GM and to be patient. I decided to take the vehicle in to a reputable repair shop in Goodyear. After checking out the vehicle turns out the straight axle was bent and would cost $1200 to repair it. So after not hearing from the GM we drove there requesting to talk to the GM. Chuck told us to leave the vehicle so they themselves could check it out. When it was verified that was the problem they offered to put a used axle in n/c to me. The problem was time because my son had to leave to go back to school. So we went back to the dealership and asked to speak to the GM again He kept having everyone else talk to us. Horrible customer service from him he should be replaced and not be in that position. Finally they offered to give us our trade back and unwind the deal. I should have done that but with time running out my son saw they had another one there which was a year newer so they said they would work with us on that one. They told me it was a trade in that they just got in which was a lie. It actually was a rental car that they bought at the auction. They made it sound like they were not making any money off the deal but when you get charged for bogus fees they are always making money. To make a long story short don't believe them when they say a vehicle is certified. Make them prove it or ask them to recertify it. In fact the best thing to do is avoid this dealership all together....... Hidden fees and bogus paperwork just not worth the hastle..... More

Broken Promises & Lies I purchased a new CX-5 a few weeks ago and the following day I noticed there was a deep scratch in the window tint. I contacted the dealership and wa I purchased a new CX-5 a few weeks ago and the following day I noticed there was a deep scratch in the window tint. I contacted the dealership and was given the run around. They finally agreed to take a look at it but said I would need to bring my car in, during the week, so that they could fix it. The problem with this is that I cannot take time off to bring my car in and they will not take it over the weekend. After going back and forth about a week, the manager, Chuck, finally agreed to give me a loaner car. Everything seemed to be OK but THEN, a few days later, they called and said that they will not give me a loaner. Chuck had his sales guy, Wederick, tell me that the process is too quick for them to give me a loaner. I explained to the Chuck and Wederick that I cannot take time off work to take care of this during the week and was basically told "tough." Chuck completely backed out of his promise to me. It appears they could care less about repeat buyers. This is the second vehicle in 3 years that I purchased from them and based off this experience, it will be the very last vehicle they sell me. They also just lost my business for maintenance. More

Michael Messer - Best Salesman Ever!! I'm not sure anyone looks forward to the process of buying a new car. I was fortunate to meet Michael Messer at Avondale Mazda who made the process ve I'm not sure anyone looks forward to the process of buying a new car. I was fortunate to meet Michael Messer at Avondale Mazda who made the process very enjoyable. Michael is knowledgeable and very helpful answering any questions you might have about your car. He is courteous and respectful. He is every buyers dream in a salesman. Michael is a wonderful person with a very bright future. He made my car buying experience the best ever. Zoom! Zoom! Love my new Mazda thanks to Michael!! More

Reconditioning fees . Terrible dealer...Ask for OTD price broke down they just try to skirt the issue ...Mark the General manager is worthless and Oli the salesman is cluel Terrible dealer...Ask for OTD price broke down they just try to skirt the issue ...Mark the General manager is worthless and Oli the salesman is clueless. They list low internet price then tack on a almost $3000.00 dollar reconditioning fee saying they put new tires and brakes on the vehicles. I don't know about you but never seen a $3000.00 set of tires and new brakes must be made of some quite expensive stuff..... My advise is stay clear of this group.... More

Wouldn't Go Back We got the ole' bait and switch routine and added fees. We left but we did get a target gift card for our trouble so it wasn't a total loss. But we We got the ole' bait and switch routine and added fees. We left but we did get a target gift card for our trouble so it wasn't a total loss. But we won't be purchasing a car from this dealer. More

Couldn't be happier! I went in to purchase my first new vehicle and I was extremely satisfied with how friendly my family and I were treated. Michael Messer was very knowl I went in to purchase my first new vehicle and I was extremely satisfied with how friendly my family and I were treated. Michael Messer was very knowledgeable, if you're looking to make a purchase with someone who's truly concerned with your needs he's the guy to go to! More

Mazda Avondale .... buyer beware We stopped in to check out a used car for our son. We had done a lot of research online and have bought many cars between us over the past 35 years. We stopped in to check out a used car for our son. We had done a lot of research online and have bought many cars between us over the past 35 years. We have never seen a dealer tack on the "refurb" fees before. Show your price up front of the car .. Hidden fees and bait prices to get unsuspecting people in the door who are not savey to the games of adding this is a sad way to do business in this day and age. Back in my day they called it the "desert protection package and pin striping" to fleece us of more money . . now it is alarm systems, clear coating and reconditioning fees. Buyer beware!!!! I find it insulting. And this is why I love Infiniti .. Never have I once been treated like this at any of their dealerships! Needless to say we purchased a car elsewhere and you should too! More

Very happy! My husband and I purchased a new Mazda CX-5 at this dealership. The lengthy process of buying a car and spending hours negotiating the deal really i My husband and I purchased a new Mazda CX-5 at this dealership. The lengthy process of buying a car and spending hours negotiating the deal really isn't my thing, but I have to say that probably for the first time ever I didn't mind it. Our guy, Michael Messer, was very professional, friendly and knowledgeable about the product. As a mom of an infant I really appreciated that he understood our time restrains, needs and price point, instead of "talking our ears off" (like some car salesman like to do). Michael thank you very much, Avondale Mazda has another happy customer :) More

Quick, easy, and hassel free I was contacted by the dealership through the USAA car buying program. Michael was the first of three dealerships to call. He gave me the details I as I was contacted by the dealership through the USAA car buying program. Michael was the first of three dealerships to call. He gave me the details I asked and was easy to work with. I came in the same day already financed and was in and out in two hours. Couldn't have asked for an more pleasant car buying experience. More

Simple, Affordable; What car buying should be Big thanks to Frank the Tank and Stacy at Avondale Mazda for making our purchase simple and quick. They got us what we needed for our trade and quickl Big thanks to Frank the Tank and Stacy at Avondale Mazda for making our purchase simple and quick. They got us what we needed for our trade and quickly got us to our monthly payment. Finance is always a headache as you end up spending more than you want to, but overall it was a great experience. In and out within 3 hours. I didn't work with a Luke, but our sales guys weren't listed. Probably should update your crew list! Thanks guys! More