Horne Mazda Avondale

Been coming for service for 3.5 yrs, just bought a new Mazda I purchased a used Mazda elsewhere in 2013 and have been taking it to Avondale Mazda for the majority of its service and maintenance work over the las I purchased a used Mazda elsewhere in 2013 and have been taking it to Avondale Mazda for the majority of its service and maintenance work over the last 4 years. I have test driven on at least 4 prior occasions while waiting on my vehicle and every time was pleasant and no pressure. They were always fair and upfront so I figured I'd start with them this time around since I was actually serious about trading in my CX-9 for something smaller and newer. I went in last night with the intent to shop for a new CX-5 but had done a lot of research at home prior to my visit. I arrived at 5pm to work with Scott Hay and was saying goodbye to my CX-9 and leaving in my new CX-5 by 8:30pm. The negotiation process was very easy and I came away with a vehicle with everything I wanted at the right price. The process was quick and painless. My only critique was with the finance office. While Jesse Hill did a great job explaining the additional warranties, he never provided itemized pricing (until I was signing the contracts). He just showed me how much my monthly payment would be depending on which I selected. It was the end of business hours so we all wanted to get out of there and my attention span was waning, so I didn't specifically ask either, but it would have been nice. I ended up with a 5yr/75k warranty which Jesse selected based on the mileage per year I drive and how long I plan to keep the vehicle, a maintenance package, and GAP so I don't feel like I ended up buying something I didn't need or want. More

Great Customer Service The two gentlemen I worked with were extremely patient with me and friendly. At the end of the day, I was satisfied with the sales offer I recieved, g The two gentlemen I worked with were extremely patient with me and friendly. At the end of the day, I was satisfied with the sales offer I recieved, given the circumstances. Kudos to Nadeem and Curtis! Thank you! More

Great friendly staff with a lot of knowledge Service was so good and friendly they made my decision very easy. Curtis was very knowledgeable and listened to what I wanted and did not pressure me Service was so good and friendly they made my decision very easy. Curtis was very knowledgeable and listened to what I wanted and did not pressure me to buy. Very impressed with his salesmanship. More

Gap Insurance/ Payoff So I was in a car accident earlier this year and I totaled the used car I first bought from this dealership who also had Zach at the forefront of the So I was in a car accident earlier this year and I totaled the used car I first bought from this dealership who also had Zach at the forefront of the deal. Being that it was my first car from a dealership, (and a 2010 Touring Mazdaspeed3) it pretty much ruined my year.. But because I had gap insurance Zach was able to get me behind the wheel of a 2017 Mazda 3 5-door Sport.. Which I really can't complain because I just needed a car to get me to work and whatnot. I sure miss the blazing fast speed of the Speed3 I had, but with these higher levels of fuel efficiency, like I said, I can't complain too much haha it's a great car, from a great local dealership to where I reside, and Zachs a great guy. I'm still breaking it in so I haven't really pushed this car past 4,000 rpm. But I can tell you it's still got some kick in it being that it's only 155 hp and 154 ft-lb of torque. I would definitely recommend this car to anyone looking for reliability, fuel economy, space, minimalistic design, and performance. It has an A+ in my book. More

No pressure. What a great experience What a great experience.. David was professional and easy to work with from beginning to the end of the process. I will refer all my friends and fami What a great experience.. David was professional and easy to work with from beginning to the end of the process. I will refer all my friends and family! More

My new toy Could not be happier with my new vehicle and the experience I had purchasing it. Everyone from the sales rep to the GM were friendly, informative and Could not be happier with my new vehicle and the experience I had purchasing it. Everyone from the sales rep to the GM were friendly, informative and supportive. Such a great atmosphere. They took the time to show me several options and help me choose the right one. Thank you for making this process fun! 😊 More

Sold me a lemon and forged old paper work Horrible experience!! They sold me a lemon not even two hours after getting off the lot the car was breaking down !!! Took it in the follow morning th Horrible experience!! They sold me a lemon not even two hours after getting off the lot the car was breaking down !!! Took it in the follow morning they told me they would give me a call once they find out what's wrong! A day goes by and no call so I decided to call them and they told me they couldn't tell me what's wrong with the car! The next day goes by so I call them again and said that they sent it to another dealership to be fix but still didn't know what was going on and said only the manager knows and that they couldn't tell me !!! Finally four days goes by and I go in asking why didn't they know what was wrong and why was the service horrible; they told me that I never called to check on it which I did several times but then told me that the original dealership was asking too much to fix the car so they sent it off to a "friend" for a cheaper rate so I then said that I wanted a refund but I signed an old contract and they would use that against me and force the car on me!! So I tried to put our differences aside and buy the car but my bank told me they were charging way to much for the vehicle and to back out cause they force a 2,000 car wash that can never be removed plus 900 for gap insurance which is one of the highest in the industry!! So then I proceeded to demand for a refund and they said they will not and that they will use a void contract to tie me into the deal!! Now they have my trade in car and my down payment plus the other car I didn't want to purchase!! And called the police on me for trespassing when I was just asking for my car back!! DO NOT GO HERE THEY ARE SCAMMERS!!! More

Awesome Great experience with so much ease throughout the process. Conversations were friendly and enjoyable instead of feeling forced. So thankful for all th Great experience with so much ease throughout the process. Conversations were friendly and enjoyable instead of feeling forced. So thankful for all the help from the people at the delearship! More

Professional Negotiation My experience was open ended with the ability to negotiate on the bases of interests, facts and equity.Customer loyalty and eligibility was highly hon My experience was open ended with the ability to negotiate on the bases of interests, facts and equity.Customer loyalty and eligibility was highly honored and respected. More

Great. They did an amazing job. Very welcoming. Made me feel like I've known them for years, when it was literally 2 hours. Would definitely recommended thi They did an amazing job. Very welcoming. Made me feel like I've known them for years, when it was literally 2 hours. Would definitely recommended this place to anyone. :) they helped me get into a much needed car that I needed. More