Horne Kia

Horne Kia is the best! I have bought multiple cars at various dealers all over the valley, and I always go back to Horne Kia, Justin and his staff always make sure I am take I have bought multiple cars at various dealers all over the valley, and I always go back to Horne Kia, Justin and his staff always make sure I am taken care of, courteous and friendly, they make buying a car a painless, easy process. If you are considering buying a car I would make Horne Kia your first stop :) More

Refreshing experience, finally! I'll keep this short, but do want to highlight a couple of people at Horne Kia of Gilbert for making a daunting task pleasant. First, car dealersh I'll keep this short, but do want to highlight a couple of people at Horne Kia of Gilbert for making a daunting task pleasant. First, car dealerships give us all the same feeling in our gut and the idea of engaging with a car salesman... probably makes you wonder what other forms of self-torture you would prefer to endure instead. Our experience at Horne Kia plain and simple have changed how we look at car shopping/buying. Our "tour guide" as he put it, Ricky Lopez was a young but well spoken PROFESSIONAL. We had as much knowledge about the vehicle we planned on buying that the Internet offered to us... Including the infamous "internet price" that you never seem to get. Ricky not only explained every feature that we cared about in a way that seemed almost custom tailored, but also explained some other details of the model that we had not even considered. Amazing and the type of service I would really only expect out of a luxury level purchase. Two words to describe Ricky; transparent and efficient. The "man behind the curtain" that gives you too little for your trade and could care less about your budget was an unexpected breath of fresh air, also. Now, normally I only deal with a salesman and then finally the loan department. This time, the manager (Justin) was involved throughout the visit. I was thanked initially for my visit, then again upon returning back to the dealership from the road test to see how we both liked it and then again before we drove off in our new car. It made the whole process like dealing with friends, not sales people. Nissa was very patient particularly with my wife during our final signing of the paperwork. Normally, I know that we will be signing paperwork for an hour due to my wife being thorough and reading every line of type... Nissa answered all of our questions so clearly and confidently that it eased so many of the nerves you expose when spending tens of thousands of dollars! Thank you Horne Kia, Ricky, Nissa and Justin. We look forward to our first service and also the survey from JD power or the manufacturer to relay the satisfaction we both feel by having dealt with such a friendly and knowledgeable staff! We will be back! (Just hopefully not too soon, cars are not getting any cheaper!! ) More

Experience Barbara and Jarvis made it easy for my transaction both were kind considerat and quite knowledgeable I hope to see them again since they treated me li Barbara and Jarvis made it easy for my transaction both were kind considerat and quite knowledgeable I hope to see them again since they treated me like a person and not a number More

Great experience! We stopped into Horne Kia to check out leasing another Kia Optima. We were greeted by our sales person Barbara Bloss. What a wonderful positive expe We stopped into Horne Kia to check out leasing another Kia Optima. We were greeted by our sales person Barbara Bloss. What a wonderful positive experience. She really knew her product and was so warm and friendly we immediately felt at ease. We struck a great deal and we were very pleased. Since we were out of state residents Nissa Stuhmer went above and beyond to make sure that we had all the necessary paperwork to take back to SD with us for tax and licensing. We already love our new Kia Optima and the special hugs from Barbara! ?? More

Took car into service department for recall work In my 47 years of driving and buying cars I have never had a worse experience or been treated so badly. I took my brand new 2016 Kia Sorento LX in for In my 47 years of driving and buying cars I have never had a worse experience or been treated so badly. I took my brand new 2016 Kia Sorento LX in for recall repair. I got my vehicle back damaged by the service department and no one wanted to correct this. I was only told to use my insurance. I have worked for 50 years with the public and never would any of the places I work have treated a customer so poorly. The service manage was rude and condescending I may be older and a women but I am not stupid. Please there is many other service departments in this state of Arizona for Kia go to a different one I rate this one a -10. You will be disappointed. More

A wonderful car buying experience Kudos to Barbara Todd Bobby and Jarvis in financing. Originally spoke with Robert White in Internet sales earlier during the day. Tried to get there Kudos to Barbara Todd Bobby and Jarvis in financing. Originally spoke with Robert White in Internet sales earlier during the day. Tried to get there for hours finally showed up 40 minutes before they closed and he still spent time showing me various models and getting my credit report already pre-approved. I went to four other Kia dealers and ended up returning to Horne Kia. I truly feel like I am part of the Horne Kia family. More

Great buying experience The previous day we had been to another dealer after being directed there by a "Savings Program". What a mess, We almost didn't go to Horne Kia after The previous day we had been to another dealer after being directed there by a "Savings Program". What a mess, We almost didn't go to Horne Kia after the other experience. What a positive difference. Barbra was great, really knew her product (I was in the back seat fact checking on my iPad as my wife drive. When it came time to settle on a price, it was great right off. I ask for some concessions, some I got and some I didn't. I never thought being told no could feel so good. They had good reasons and didn't lie or blow smoke. The deal we struck was really good and have not had a moments buyers remorse. Truly a great place to by a car. More

Rave Reviews!!! I had the most amazing experience I believe I have ever had ANYWHERE!! I was treated like royalty from the get go! The staff was amazing and made thi I had the most amazing experience I believe I have ever had ANYWHERE!! I was treated like royalty from the get go! The staff was amazing and made this experience so memorable. I will never ever go anywhere else to purchase a vehicle and I will refer anyone I know who is looking to purchase a vehicle, without question. I cannot express enough how I feel about my Horne Kia family!! More

DO NOT GO HERE If you want to go to a dealership that is going to take care of your issues and treat you with respect as a customer DO NOT GO HERE. I have never deal If you want to go to a dealership that is going to take care of your issues and treat you with respect as a customer DO NOT GO HERE. I have never dealt with a more horrible service department, the initial representative Josh had no idea about what he was talking about and had to immediately defer to his manager "Jimmy". Jimmy was rude, disrespectful, and even hung up on me at the end of the call. They refused to do the right thing by the customer and refused to let me talk with anyone else including the sales department. At one point he was bragging how great their dealership is and they are opening a 15 million dollar dealership and that I should be impressed. Do yourself a favor and don't go here as they won't take care of your vehicle and you will walk away unimpressed and severely disappointed. More