Honolulu GMC Cadillac - Service Center

Long warranty repair(7) days. Car returned completely well, cleaned and detailed. Happy. Will return and do for reular maintenance. Service writer could have kept me more informed. well, cleaned and detailed. Happy. Will return and do for reular maintenance. Service writer could have kept me more informed. More

Got a 2020 SIerra At4 from this place thanks to Shawna. She was very helpful and made the car purchasing very easy. When I went to the dealership for a test drive, she had the truck ready to lookin nice a She was very helpful and made the car purchasing very easy. When I went to the dealership for a test drive, she had the truck ready to lookin nice and clean. Overall great experience at this dealeship. Also got the truck for an awesome price. I was in the market in looking for a car for over 2 months so I did my homework about pricing and all that stuff. Trust me I got this truck for an AWESOME PRICE. CostcoAutoProgram also helped with that. Just to put a cherry on top also won a raffle that got me a YETI COOLER, 2 YETI Flask, A yeti hopper 8 a portable grill and stand. Almost $1k worth!!! Thx again Shawna and Gmc Honolulu for the great car buying experience!! More

Great service as always with GMC Cadillac Honoloulu I want to thank my excellent service girl Tiana she is on top of everything and makes Gmc Cadillac a betttr place to service all my cars! Thank you s I want to thank my excellent service girl Tiana she is on top of everything and makes Gmc Cadillac a betttr place to service all my cars! Thank you so much for your excellent service and I really appreciate everything you do to make Service’s my to my cars smooth and quick!!!! I love my shuttle service also always on time and the best customer service on the island!! More

Great experience I scheduled my truck to have its maintenance done. I was running a little late when I got there. Big Mike the sales manager guided me in the right dir I scheduled my truck to have its maintenance done. I was running a little late when I got there. Big Mike the sales manager guided me in the right direction. He made me feel very VIP. The service manager and service technician also were great. I was in and out very quickly. Thanks Big Mike you're the best More

Thank Chester, Artie, Alisha and crew The crew there was very friendly and helpful. Shuttle service by Artie and Alisha is excellent and very helpful. Lucky I had purchased lithium insura The crew there was very friendly and helpful. Shuttle service by Artie and Alisha is excellent and very helpful. Lucky I had purchased lithium insurance. More

Unhappy customer Bought a 2014 Nissan Rogue like brand new. The SUV just came in to the lot. Since it was late in the evening didn't get to fully inspect the full in Bought a 2014 Nissan Rogue like brand new. The SUV just came in to the lot. Since it was late in the evening didn't get to fully inspect the full interior of the SUV in broad daylight. The sales person did admit it needed to be detailed and servicing change oil etc but I could bring it back which I mentioned I will in 2 days when I'm in the area. Took the SUV in for servicing and was told it will have to be left all day. Didnt mind at first but expected the whole works as promised. Not to mention I also informed the service guy that the panel under the seat was loose and needed fixing. When I picked up my car at 5pm it looked like it was only washed and vacuumed not really detailed. There were still some dirty markings in the interior walls door and seats. I could of done a better job. When I got home the panel under the seat fell off again. They really didnt fix it and looked like the plastic screws were broken and they attempted to apply glue which didnt work. I took the SUV back to the dealer and explained the broken panel and interior need to be detailed and showed them the marks. They said they will fix it. When I picked up SUV at around 3:30 they still hadnt fixed the panel and was told it wasnt covered under the warranty. I explained they sold it to me knowing they still needed to inspect and fix like new. Justin tried to explain this and that and gave excuses on behalf of the company. I could tell they just didnt want to spend the money on the parts that would cost about $500.00. They have no idea about customer service and only focus on sale of cars and not worrying about keeping customers happy even if it means spending extra to fix the issue which they can gain back in profit on a sale of another car. Poor sales and customer service skills. Dont know how to win back a customer. Will not refer anyone to this dealer. Not to mention servicing too is too long all day for such small jobs like oil change and detailing which was still not up to par but a waste of time. Jiffy Lube service is faster and even other car washes do a better detailing. Would never recommend anyone purchasing from this dealer. I regret my purchase with them. They may sound promising on sales of their vehicles but things get shady when it comes to servicing. You would think upper management would come out to see to satisfied customers but seems they dont care. More

Best Car Dealer Ever Super Happy with the service I got from JASON and his BOSS MIKE other car dealers I went to was not good at all and finally here at GMC they had the b Super Happy with the service I got from JASON and his BOSS MIKE other car dealers I went to was not good at all and finally here at GMC they had the best and I mean the BEST SERVICE any one could ask for and yes I'm leaving here with a brand new car. Thanks to them More