Honda of Salem

Stereotypical car salesman I will start with the positives: The sales man I worked with was kind on the phone and returned my calls promptly. He was easy to get ahold of. I will start with the positives: The sales man I worked with was kind on the phone and returned my calls promptly. He was easy to get ahold of. But there were also many negatives. In my initial negotiations, I felt that the sales team was very stereotypical. Using phrases like "we are all in" and "we would lose money if we lowered the price" even when the car was significantly above retail value on KBB. I understand wanting to make a high profit, but sacrificing honesty isn't necessary. When we learned we couldn't agree on their unreasonable offer, the sales man walked away without a handshake or eye contact, which I found very rude. I had been polite the entire interaction. Two days later they called back and decided to drop the price, which is when I agreed to the sale. There was a minor chip in the paint and they could not "afford" to send me away with a sample of touch up paint and the car wasn't even sold with a full tank of gas. At one point, they even sent me home with a stranger's registration information by mistake and didn't seem concerned at the situation when I returned it. The sales man made a joke about how busy they were that day. I would be appalled at my lack of privacy if my personal information had been sent home with a stranger. I love my car, but I would not work with this dealership again due to what I felt was an unprofessional sales team that cared only on profit and not on creating a return customer. More

Terrible, dishonest service We purchased an as is 07 Honda Accord on December 12th 2015. Two days later, we found that the mirror was stuck on by electrical tape that matched the We purchased an as is 07 Honda Accord on December 12th 2015. Two days later, we found that the mirror was stuck on by electrical tape that matched the color of the mirror and a bad battery. The car actually died on us. I spoke with Mike Peters and after a twenty minute phone call he finally got off the as-is car train and agreed to purchase the battery. Then we were told that once all the financing went through to inquire about the mirror. While we were being bombarded with calls to give them a good review no one bothered to call about the mirror. We finally went in to get this looked at as we were getting nowhere with calling first Malley approached us and accused us of lying about it and said that he found it hard to believe that everyone missed that. We got into a meeting with Mike Peters and he let us know and held against us that they took the overpriced car down in price and covered the cost of the bad battery he sold us. Mike also openly admitted that cars that hit 90K miles are often put on the lot with tape or glue on the mirrors and other parts. Which completely contradicted what the salesman told us. We understand what an as is car is. But we also understand GOOD customer service. Good customer service is telling your customer that something is wrong, not hiding it. We told them that we would have still bought this car if they just would have been honest. In the end they were still just looking for that good review. Not to help us. We still have a mirror barely hanging on by electrical tape. My advice? Take all your car buying needs elsewhere! The only person at this dealership we would recommend is Brant plaster who works in the finance department. More

New Honda Purchase Quick & Easy My first NEW car purchase in 41 years and I will say that it was about as a quick and easy a process as one could imagine. I already new I wanted a H My first NEW car purchase in 41 years and I will say that it was about as a quick and easy a process as one could imagine. I already new I wanted a Honda - they're the "best"! With limited time available I preceded my visit with a phone call to announce that I was going to go "Look" at/for a new car. After test driving two preferable models I quickly narrowed it down to my choice of a Civic EX-T. The salesperson Jeff was extremely friendly and easy to work with. Not being a frequent car buyer I asked Jeff, if there any reason to purchase a new car TODAY? He replied, "Yes, because we have the car you want now". May not have it tomorrow? I probably needed a "push". The hardest part of the experience was coming to a decision on beyond sticker price "extras". What makes sense and what doesn't make sense - FOR ME. Once that was determined, Honda of Salem was FANTASTIC in helping me with all the financing and paperwork - having my new car ready to roll quickly. When I picked the car up Jeff was super helpful and made himself available for any follow-up I may need/want. THANK YOU More

Purchased a new honda pilot This is the second vehicle I have purchased from Honda of Salem. The salesman, James Mally was a pleasure to work with. Once I chose the vehicle I w This is the second vehicle I have purchased from Honda of Salem. The salesman, James Mally was a pleasure to work with. Once I chose the vehicle I wanted, he, of course, offered multiple options, which I declined. I do appreciate the fact that he did not pressure me further into purchasing options I did not want. The whole process was quick and easy. I will recommend Honda of Salem to friends and family. More

Oil change and tire rotation I am always greeted in a friendly matter, and taken care of in a timely way. There is a nice waiting area so coming to service my car isn't such a ch I am always greeted in a friendly matter, and taken care of in a timely way. There is a nice waiting area so coming to service my car isn't such a chore. More

Spent $2000 came home worse We were leaving for Christmas and needed our car fixed. It was shaking when we accelerated. They replaced the front axles and footings, front brakes, We were leaving for Christmas and needed our car fixed. It was shaking when we accelerated. They replaced the front axles and footings, front brakes, rotated the front rotars, and fixed our sliding door that didn't work. When we picked it up the first time, the one (once broken sliding door) was fixed, but the OTHER (working fine when we dropped it off) door was not working. They told us it was like that when we dropped it off (B.S.). We get 1hr into our drive to visit family for the holidays, after driving it off the lot and it breaks down. Spewing tranny fluid everywhere. We take it back to them and they say it was just a bad coincident, but our transmission is going out and it will be $6000 to replace it. I don't trust them. Our transmission was fine before we took it there. We told them not to touch anymore. Now it shifts hard into 1st and second gear and loses power and revs randomly. I am so disappointed. It's like they did something to it and won't take responsibility. It seriously worked fine before we brought it in. Just shaked at high speeds. We can't afford to get anything more fixed. Total rip off. More

purchased new Honda I was impressed with David's extensive knowledge of the vehicle and it's features. He was attentive and patient. The Honda dealership as a whole has I was impressed with David's extensive knowledge of the vehicle and it's features. He was attentive and patient. The Honda dealership as a whole has a very happy atmosphere, I enjoyed our experience. More

My third lease from Jeff Jaynes! I love my new Honda CRV EX-L and appreciate the staff at Lithia Honda. This is my third lease from Jeff Jaynes! The process was quick and painless f I love my new Honda CRV EX-L and appreciate the staff at Lithia Honda. This is my third lease from Jeff Jaynes! The process was quick and painless from beginning to end. I also love the new showroom with the fancy coffee machine that make great lattes. More

Treated like i did not matter Bought a 2012 Honda Pilot, love the truck. Three days and 165 miles later, after they had me drive back to the dealership from Portland to sign a new Bought a 2012 Honda Pilot, love the truck. Three days and 165 miles later, after they had me drive back to the dealership from Portland to sign a new loan, the car went into "limp mode" and needed towed. Turns out I got lucky, radiator was leaking and needed replaced. But the reason it needed towed was the alternator was bad and killed the battery. About a $400 fix. After many calls and no call backs I talked to Matthew Perry, He said he was the GM. He told me it was not his problem to fix my car and to stop calling his staff, they had work to do. I will now do all I can to inform other potential customers and Mr. Perry's employers how he represents the company. More

Great deal, easy to work with Able to get vehicle we wanted at a very good price. Salesman (Sean Saylor) was helpful, easy to work with and knowledgeable. Sean was able to quickly Able to get vehicle we wanted at a very good price. Salesman (Sean Saylor) was helpful, easy to work with and knowledgeable. Sean was able to quickly answer all our questions and get information to us in a timely manner. More