Honda of Salem

Service received We called and they were able to work us in without an appointment. We received excellent customer service by Mauricio Hernandez. He took the time to e We called and they were able to work us in without an appointment. We received excellent customer service by Mauricio Hernandez. He took the time to explain the details received back from the technician. More

Nathan was very calm and helpful. He went out of his way. We live 6 hours away and needed to purchase a car. Nathan called and facilitated the purchase and delivery of our new vehicle. He drove our new car We live 6 hours away and needed to purchase a car. Nathan called and facilitated the purchase and delivery of our new vehicle. He drove our new car to us 6 hours away since we didn't have transportation to pick it up. Thanks again. More

Friendly&quick I went in for an oil change I was helped by a friendly employee. I was in and out in under an hour. Great workers they really know what they’re doing I went in for an oil change I was helped by a friendly employee. I was in and out in under an hour. Great workers they really know what they’re doing More

Great service Oil change this visit - was in and out in 45 minutes. Mauricio is great, very friendly, helpful and takes time to explain the technical things. Loun Oil change this visit - was in and out in 45 minutes. Mauricio is great, very friendly, helpful and takes time to explain the technical things. Lounge area is pleasant and comfortable. More

A welcome straightforward transaction We visited Honda of Salem from Eugene, to look at both new and used Honda Ridgeline trucks. Ended up buying a 1-year used (2017) Ridgeline. The expe We visited Honda of Salem from Eugene, to look at both new and used Honda Ridgeline trucks. Ended up buying a 1-year used (2017) Ridgeline. The experience was straightforward, with no surprises, and based on our research prior to our visit, we felt like we got a good deal/price on our Black Edition Ridgeline. After the purchase, I realized I didn't get an owners manual/guide for the truck, and upon contacting the dealership, they mailed one to me and it arrived the next day. I appreciated that follow-up, as I'm not even sure I should have expected a brand-new owners manual for a used vehicle. More

Mauricio made the experience enjoyable Mauricio was wonderful to work with! Very kind, friendly and knew how valuable my time was but more importantly knew how important getting proper serv Mauricio was wonderful to work with! Very kind, friendly and knew how valuable my time was but more importantly knew how important getting proper service that is done with care and done correctly is. Thank you so much! More

Comfortable Justin Jahn helped me buy, rather than “selling ” me. All promises kept. Impressed with new building. Will be a pleasure to return for service. Justin Jahn helped me buy, rather than “selling ” me. All promises kept. Impressed with new building. Will be a pleasure to return for service. Will appreciate help with my learning curve. More

Top Notch Felt like concierge level service ;That's it: AND from now on is all filler because this fill-in field mandates and enforces a 25 word minimum. This i Felt like concierge level service ;That's it: AND from now on is all filler because this fill-in field mandates and enforces a 25 word minimum. This is an example of annoying web design by DealerRater. This survey took way too long to simply say "Felt like concierge level service" . This non-dealer web site is the only thing annoying about the whole service experience. More

Service and quality of work is Top Notch . Clear bra work was basically undetectable. Customer service people were friendly and promptly attentive. Excellent work and comfortable waiting a . Clear bra work was basically undetectable. Customer service people were friendly and promptly attentive. Excellent work and comfortable waiting area. More

Thank you Service Department! I never have to worry, the service department always takes care of my car. They are dependable and trustworthy. 160,000 and going strong! Thank you f I never have to worry, the service department always takes care of my car. They are dependable and trustworthy. 160,000 and going strong! Thank you for your service! More