Honda of Salem

Easy and informative salespeople! My initial experience was a test drive. I drove a CRV with Justin and determined it was too small for our needs. Justin applied no pressure and provid My initial experience was a test drive. I drove a CRV with Justin and determined it was too small for our needs. Justin applied no pressure and provided a great deal of information. I took his card and went to several other dealerships to drive competing brands. My wife and I narrowed our choices to three models, including the Honda Pilot. We found a new 2017 Honda Pilot in their inventory, I called Justin, and he was not working that day. He referred us to John, and met John for a test drive. John answered all of our questions, was well informed about the vehicle's features, and made no attempt to pressure us to buy. We decided to enter into negotiations. A red flag went up when I learned we would be negotiating with "the person in the other room". In spite of my concern, the process was easy, short, and involved no pressure. We made an offer, they countered, we countered, and we agreed on a price. The price was at the low end of what Kelly Blue Book listed as target prices for this year and model. The dealership evaluated our trade and offered near the top of what Kelly listed as a fair trade in value. The dealership stipulated an extended warranty and lifetime oil changes be purchased as part of the deal. I had expected this, and had researched prices on the warranty. The extended warranty was something I wanted even before the dealership asked that it be included. They offered the warranty and lifetime oil changes at what I considered a fair price. We agreed on the deal. When we went into the finance person's office, he offered the usual protective coatings, etc. I declined, no pressure was placed on us to buy, and the deal was concluded. We love the car, and found everyone at the dealership to be courteous. More

It took 7 hours to buy my car! I walked out 3 times during negotiations and was brought back with what I wanted and had been told was impossible 2 minutes earlier. I bought a hatch I walked out 3 times during negotiations and was brought back with what I wanted and had been told was impossible 2 minutes earlier. I bought a hatchback visor and came back 2 days later to pick up my car; they SOLD MY VISOR TO SOMEONE ELSE! Ihsd to wait a week tp get another! More

Professional , Knowledgeable, Courteous... Recent service on my 2017 CRV.. Satisfied and will be back.. Quick and professional even with checking for proper functioning of the AC unit for th Recent service on my 2017 CRV.. Satisfied and will be back.. Quick and professional even with checking for proper functioning of the AC unit for the coming summer.. Thanks to all involved.. More

Quick! When I came in for my Hinda’s oil change, I was told it could take an hour. I settled in for a long wait. Less than half a hour later I was on my way! When I came in for my Hinda’s oil change, I was told it could take an hour. I settled in for a long wait. Less than half a hour later I was on my way! More

Poor customer service Person on phone in service dept very rude poor customer service was asking for estimate and he just took phone number and said would call back and ne Person on phone in service dept very rude poor customer service was asking for estimate and he just took phone number and said would call back and never did call. I wish I had the name of who it was I spoke too. It doesn't take 2 hrs to figure out an estimate to repair something. More

I absolutely love my Pilot Nathan and Stan were very knowledgeable about this model and were both very informative about its many great features. Never did I feel pressured into Nathan and Stan were very knowledgeable about this model and were both very informative about its many great features. Never did I feel pressured into making a decision. More

Quick and professional service. Came in for oil change. Received the best rate my service advisor could give me. My car was done in less than an hour. Robert H. is always the be Came in for oil change. Received the best rate my service advisor could give me. My car was done in less than an hour. Robert H. is always the best. More

Great connection The person who helped me was very nice and he helped me while also explaining everything nicely. I left knowing exactly what was going on with my car. The person who helped me was very nice and he helped me while also explaining everything nicely. I left knowing exactly what was going on with my car. He connected with me by telling me about his family. He was very helpful. More

Very positive experince buying my CRV! Pedro Marquez is, hands down, the best salesperson I have ever dealt with when buying a car. No pressure, just professional, high quality customer ser Pedro Marquez is, hands down, the best salesperson I have ever dealt with when buying a car. No pressure, just professional, high quality customer service! More

The Service was great From the time I drove in till the time I drove out it was very quick and in a timely fashion . He also gave me the information how my car was doing From the time I drove in till the time I drove out it was very quick and in a timely fashion . He also gave me the information how my car was doing as far as where in tear More