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Honda of Mahwah
Mahwah, NJ
1,752 Reviews
Honda of Mahwah is among the top 15 percent of Dealership's to earn Honda President's Award for it's exceptional performance in 2013, 2014 ,2015 ,2016.
Honda of Mahwah also earned the prestigious Council of Excellence award 11 years in a row. Only the top 15 percent of Honda Dealerships were recognized by Honda Financial Services .
Council of Excellence award. Only the top 15 percent of Honda Dealerships were recognized by Honda Financial Services .
Come to Honda of Mahwah and see why Honda Motor Co, Honda Financial Services recognizes that Honda of Mahwah are industry leaders in customer Service and Sales satisfaction.
We are fluent in Spanish, Arabic and Portuguese.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,752 reviews
July 30, 2022
I live in Jersey City, NJ and chose Mahwah to lease my third Honda because of the great customer service from salesman Joe Donegan. I’ve always had a great experience from him as well as the service depar third Honda because of the great customer service from salesman Joe Donegan. I’ve always had a great experience from him as well as the service department through the years. Since my lease on my 2019 Honda Pilot Touring was ending in August I thought it would be great to lease another vehicle with them. Unfortunately I was wrong. The new vehicle I leased was a 2022 Honda Civic Touring. Everything went well until the gentleman from the finance department spoke to me regarding my new monthly payment. My credit is not that great but since I’ve leased all my vehicles I never had issues making payments. I always paid before the due date. The gentleman continued to explain what my monthly payments would be and I was just so excited to get a new vehicle I agreed and sign all the documents needed. I later on realized that I’m now paying $10.00 less then what I was paying for my Honda Pilot that had a sticker price of about $45,000.00. I was making payments of $559.00 and not once was late on a payment. Now the new Honda Civic I’m leasing had a sticker price of about $31,000.00 and my monthly payment are $549.00. What I don’t understand is why a vehicle $14,000.00 less I’m only paying $10.00 less. As the gentleman from the finance department mention that my rating with Honda was good. My question is why my monthly payments are still so high. This experience has left me feeling like a victim since my credit wasn’t good enough. Being loyal to Mahwah Honda throughout the years meant nothing. I know now that I have to cut my relationship with Mahwah Honda. Thank you Joe Donegan and the service department for the outstanding customer service through the years. More
by Rogelio S
Employees Worked With
Joe Donegan
July 30, 2022
The service department is a disgrace. I made an appointment and arrived there promptly as agreed. For what? The appointment was ignored and I had to explain the problem all over again. OK I made an appointment and arrived there promptly as agreed. For what? The appointment was ignored and I had to explain the problem all over again. OK, not too bad. Now, the guy at the reception only takes notes; useless to try to discuss the problem with him. Then they send you to the waiting room. Two hours later, nothing happened -- yes two hours later, my time is meaningless to Mahwah Honda. So I complained; what does the same guy say? He mumbles some excuse and tells me that there are many warning/diagnostic lights and I have to bring it back when the light is on. Well I told him off the bat that the light goes on intermittently, how am I supposed to know when it will happen? Waste of time. More
by jkay
Employees Worked With
Michael Wapnick
May 07, 2022
Where do I even begin? My first car buying experience ever & I couldn't have picked a more professional dealership. Dave Desimone & Steve Ryan over at Mahwah Honda in NJ ma My first car buying experience ever & I couldn't have picked a more professional dealership. Dave Desimone & Steve Ryan over at Mahwah Honda in NJ made buying my dream car POSSIBLE. I couldn't have done it without them. I have nothing but wonderful things to say about these guys. They deserve Employee of the Year the for the service they provided to me! More
by patarr_7
Employees Worked With
Dave Desimone, Steve Ryan
January 08, 2022
Excellent experience working with Stephen Ryan and Steve Souh on the lease of a new 2022 Insight. Great communication, easy to work with and a smooth paperwork and delivery process. Highly recommend work Souh on the lease of a new 2022 Insight. Great communication, easy to work with and a smooth paperwork and delivery process. Highly recommend working with these gentlemen and Mahwah Honda! More
by rickd
Employees Worked With
Stephen Ryan, Steve Souh
November 29, 2021
Dennis helped me find a great car for my daughter and was straightforward all the way. Despite the crazy market he did his best to make the deal work for us. A true gentleman! straightforward all the way. Despite the crazy market he did his best to make the deal work for us. A true gentleman! More
by Elton B
Employees Worked With
September 14, 2021
I went to acquire about a 2006 Honda Crv After test driving vehicle went back to the desk with the salesman discuss the price of the vehicle And then after the fact of them attaching almost $2,500 in f driving vehicle went back to the desk with the salesman discuss the price of the vehicle And then after the fact of them attaching almost $2,500 in fees one with the dealer fee of $499, Window etching for $299( which is unnecessary for a 2006 model, and takes 2 mins of a technicians time and the sticker can cost all that much. And the 3rd fee was $895 for Safety Inspection which should be dealerships responsibility and not be a cost to customer. So end of day a car or vehicle that should cost $7500.00 plus taxes turns into a $10000.00 purchase. That is horrendous and complete highway robbery. More
by mjhannon89
Employees Worked With
August 02, 2021
I have purchased my last 3 cars from them. Our most recent salesman Victor was extremely professional and a pleasure to work with. He made the transaction painless and quick. Would recommend him and th recent salesman Victor was extremely professional and a pleasure to work with. He made the transaction painless and quick. Would recommend him and the dealer to anyone searching for a pre-owned vehicle. More
by Denjpat
Employees Worked With
Victor Parra
July 14, 2021
I recently bought a 2009 Honda CRV for my son in November 2020. When the vehicle was sold to us no one at Mahwah Honda disclosed that the starter may be bad. Fast forward eight months later and the vehicle d 2020. When the vehicle was sold to us no one at Mahwah Honda disclosed that the starter may be bad. Fast forward eight months later and the vehicle does not start. I spoke with Max who sold us the vehicle about the vehicle not starting. He referred me to his manager Melvin. Melvin advised us to have the vehicle towed to Mahwah Honda to have it diagnosed. My son had it towed last week. Mahwah Honda diagnosed it and said the vehicle needs a new starter, and a new battery. I spoke with Alex at Mahwah Honda who informed us that because we did not purchase a warranty for the vehicle, we would have to pay to have the the starter replaced. Mahwah Honda would not be covering the cost of replacing the starter. We've had the vehicle for less than a year, and are not able to drive it. I have maintenance records that states that the vehicle had an issue starting before. the starter was never replaced. Mahwah knew this because they had the maintenance records. They knew the starter would potentially malfunction at any time. And instead of fixing it before selling the vehicle, they chose not to replace it and decided to sell the vehicle with a potentially defective starter. They also neglected to warn us, the buyers, that the starter may potentially malfunction, based upon the maintenance records from the previous owner. I think this is very deceptive practices by the Mahwah Sales and Service departments, specifically Max, Melvin and Alex. I would advise potential customers to NOT buy any vehicles from Mahwah Honda. They seem to knowingly sell vehicles with defective parts. They will not disclose any potential defects to the buyer. Likely because they want to pass the cost of repairing the vehicles onto the buyer. Or they want you to buy their warranty, which means you're paying more for a vehicle that you're expecting to break. Note that we went to Mahwah Honda after visiting a nearby dealer with a history of "cleaning up" pre-owned cars and selling them without inspecting and replacing defective parts. Mahwah Honda assured us that they were not like that dealer. Less than a year later, they seem to engage in the same unscrupulous behavior. BUYER BEWARE. Mahwah Honda cannot be trusted. I'm posting this after several conversations with the staff at Mahwah Honda (Melvin-Sales Manager, Alex-Service Manager) to try and resolve this issue without having to disclose their practices. P.S. I am happy to share the maintenance records with the starter issues with any potential customers. More
by alvinsankar
Employees Worked With
Max, Melvin, Alex
June 25, 2021
Sometimes your in a bad spot and people take advantage of you. Then sometimes you find a guy like Rob Fazio who actually looks out for your best interests and makes a stressful process so easy. Rob got us in you. Then sometimes you find a guy like Rob Fazio who actually looks out for your best interests and makes a stressful process so easy. Rob got us into a better car than we imagined at the price point we needed. I can’t say enough about how great we were treated at Mahwah Honda. Rob, sincerely, thank you so much. More
by Ed.donovan80
Employees Worked With
Rob Fazio Jr
