Honda of Mahwah

I have purchased/leased 7 Hondas from Jake/Mahwah, and would Never consider another Honda dealership for my needs. Jake is a true crdit to the Mahwah Honda enterprise, and they are truly lucky to have him would Never consider another Honda dealership for my needs. Jake is a true crdit to the Mahwah Honda enterprise, and they are truly lucky to have him representing their firm! More

THEY ARE VERY FRIENDLY WHEN YOU BUY BUT GO BACK WITH REPAIRS COVERED UNDER WARRENTY AND THE SCREW YOU GIVING A xx STORY I TOOK MY 2008 HONDA CIVIC W/ 19900 MILES BECAUSE THE a/c STOPPED WORKING AND TH REPAIRS COVERED UNDER WARRENTY AND THE SCREW YOU GIVING A xx STORY I TOOK MY 2008 HONDA CIVIC W/ 19900 MILES BECAUSE THE a/c STOPPED WORKING AND THEY SAID A ROCK CAME UP AND BROKE THE LINE OK THE ONLY PROBLEM IS THAT WHERE THEY SAID IT BROKE U CAN'T GET TO IT ITS HIDDEN FROM UNDERNEATH CAR AND TOLD ME BY PHONE IT WOULD COST 450.00 I HAD TO FIX IT SO WHEN I GOT THERE THEY HAND ME A BILL FOR 550.00 I GOT VERY UPSET AND THEY DROPPED IT TO 200.00 BUT IT SHOULD BE COVERED SO THEY WILL BEND YOU OVER BE CAREFUL i have a complaint w/ the BBB and notified regional office for help against these crooks More

I was assigned Justin by the sales manager (Jake). Justin was very patient with me: drove a Accord EX-4, then a V6 EX, then looked at probably every color combo before deciding on a black/ivory EX-L Justin was very patient with me: drove a Accord EX-4, then a V6 EX, then looked at probably every color combo before deciding on a black/ivory EX-L V6. Great lease price thanks to Jake and Justin! Paperwork was a breeze thanks to Michael! My new car was waiting for me in perfect condition right by the front entrance! Justin spent a long time with me showing and customizing the Accord's features. I can highly recommend this dealership to anyone looking to purchase a Honda! More

Our first stop was for touch up paint and second for routine service. Bought a friend's used low mileage '02 CRV and they had it serviced here so we went back. Price for oil change was as stated on the routine service. Bought a friend's used low mileage '02 CRV and they had it serviced here so we went back. Price for oil change was as stated on the Internet coupon, some other items were noted for the next time. We have had many friends and relatives who bought and serviced their Honda here and we join them as part of the "Happy Honda" family. This is our first Honda and we are extremely happy with both the CRV and Mahwah Honda! Keep up the good work! More

After three negative experiences with other Honda dealers (ex. not being able to locate the model Ridgeline that I had agreed to purchase) I called Mahwah Honda and got the best Internet pricing and the actu (ex. not being able to locate the model Ridgeline that I had agreed to purchase) I called Mahwah Honda and got the best Internet pricing and the actual vehicle I was looking for. Joe in Internet sales was terrific. I called Joe on a Tuesday night and we made the deal before noon the very next day. There was no pressure and my salesman was very personable. I would absolutely recommend this dealership without hesitation. More

Great dealership made the process so easy. Was shown the various styles and colors and was not pressured into anything. Financing was smooth and delivery could nto have been better. Debbie Levinson was grea various styles and colors and was not pressured into anything. Financing was smooth and delivery could nto have been better. Debbie Levinson was great. The experiemce was so great that my oldest son went 3 days later and picked out a 2011 Civic EX and his experience was equal to our. More

This was my second purchase from Mahwah Honda. I had purchased a 2006 CR-V and now a 2010 Honda Pilot. The salesman was very helpful and they were able to give me what I thought was a good deal on my n purchased a 2006 CR-V and now a 2010 Honda Pilot. The salesman was very helpful and they were able to give me what I thought was a good deal on my new purchase. So no problems there and the sales department is really the reason that I can recommend this dealer. The funny thing is that I considered a Honda in general and specifically from Mahwah Honda because of the excellent service experience I had with them. With my 06 CR-V I found that the rim on my spare had the finish worn off by the vinyl spare cover because it was missing a styrofoam cone that would have prevented the vinyl from contacting the rim. Mahwah Honda service replaced the spare and rim for me. So this time around with a 2010 Pilot I noticed a scuff on the rear bumper cover when picking it up. No problem, they put me in a loaner the next day and fix the scuff. The next week I noticed that the drivers side trim had come away from the door so I take it to them. They agree to fix it and put me in a loaner when I pick up the car someone used white glue on a maroon car to try and reattach it. Immediately Paul Eischen points out that it is unacceptable and that they would rectify it but would need time to order a replacement trim piece. One wonders it it was unacceptable why release it back to me the customer. I do regret not taking the glue off or making them take it off. The next crack at it had some clown try and re-stick the original trim piece over the glue after trying to take the no hardened glue off. I complained, they agreed to fix it. I had access to another car while they kept it to rectify the problem again. A month goes by with me having to call every week for status and when I picked it up again the problem looked like it was fixed now (hoo-ray). Paul said they canned someone for doing that and of course apologized. Iget in the car and it smells like the inside of a paint can. Paul said they had to take the old trim off, grind off the glue and attach a new trim piece and that the smell was from new clear coat. Fine, the next day I notice these grey foam pieces on the drivers seat and in the foot well and look to discover the foam baffle in the front drivers fender is crumbling. I take it back to service and they agree to replace the baffle but claim they can not smell the acetone smell that persists. Pauls response about the smell was to offer an air freshener? They were supposed to order the part and contact me but have not done this in 6 months now and of course no one knows about it when I take the car in for service. The car still has an acetone smell though not as strong. I think that when they did the door the last time the service person had the door open and allowed overspray from the clear coat repair to get in the cabin and both dissolved the foam baffle in the fender and left enough in the interior of the car that it now has this smell. You will probably get a good price for your new Honda from Mahwah but I hope you never need anything outside of oil changes because the service here is like health care in the US - don't get sick. More

Finally got my car back, I decided to not let them install the door visors because of the Service department fiasco with my foglight install. The foglight install fiasco was not impressive to me, t install the door visors because of the Service department fiasco with my foglight install. The foglight install fiasco was not impressive to me, they xx'd the reason for the mess and I caught them red handed in a lie. The door visor kit cost me $140, with install, but you can buy this stuff online at BernardiHonda.com in Massachusettes for $70. Mahwah said they own me money since I installed my own door visors, but when I discovered a clip stolen from my hardware kit, the parts guy said he has to charge me $1.64 for the missing clip! THIS CAR SALES ORGANIZATION IS A MESS, THE SALES, SERVICE AND PARTS DEPARTMENT ARE BAD, THE ATTITUDE IS "MAHWAH HONDA COMES BEFORE THE CUSTOMER" DO YOURSELF A FAVOR AND AVOID THIS PLACE!!!! This is my very honest review. More

I have leased two Hondas from this dealership and have had terrible experiences both times! The first time, with an Accord EXL, the salesperson changed terms of negotiations only once I was signing fin had terrible experiences both times! The first time, with an Accord EXL, the salesperson changed terms of negotiations only once I was signing final paperwork, and getting the car that day had become a necessity for me where I couldn't wait and go to another dealership. It was 1-2 hours before closing on the last day of the month, so pricing and promotions would be changing the next day. If I hadn't been reading the lease agreement carefully, I wouldn't have noticed the extra $400 fee that had been inserted without my knowledge because it was never brought to my attention until I questioned it. This salesperson no longer works at the dealership. The second time, this July for a 2010 CR-V EXL, my salesperson was Larry Brinsky. As a young woman going in to the dealership without my husband, Mr. Brinsky would not listen to what I wanted, kept cutting me off, spoke to me in a condescending manner, and tried to push me towards buying an Accord. I put down a deposit for Mahwah Honda to locate a CR-V I wanted (their inventory is very small), with Mr. Brinsky promising me that I was under no obligation should we not be able to come to an agreement on terms. When I called him a couple days later with a better offer from DCH Paramus Honda, he became belligerent and started yelling at me (yes, actually yelling). I then told him I wanted my deposit back, and he refused. I asked to speak with a manager, and he told me no one was available. I probably should have pursued this legally, but I wasn't sure of my rights and just felt it would be too much of a hassle. My lease actually had pretty good terms, but I do not trust this dealership and will never work with them again. I only hope that my review will be a warning to others who expect this dealership to be courteous and trustworthy. More