Honda of Mahwah

Salesperson was very polite,knowlegable,and understanding.The dealership had the vehicle we were looking for and worked out a price which met our budget. understanding.The dealership had the vehicle we were looking for and worked out a price which met our budget. More

This is our third lease with Mahwah Honda; we have been thoroughly satisfied with our experience with the dealership over the past 6 years, from the initial sale to the maintenance and return of the leased thoroughly satisfied with our experience with the dealership over the past 6 years, from the initial sale to the maintenance and return of the leased vehicle. All the personnel are well trained and a pleasure to deal with. We are particularly impressed with Harry Sha. He is very customer oriented, and knows the product line well, which was very important to us as we were looking for a different type of vehicle than a mini-van (which has been our primary family vehicle for 14 years), having moved into a new stage of life where are children are now grown. Harry was very helpful in guiding us in making the selection of a Honda Accord EX-L. This is the first sedan I have ever had as my primary vehicle, having driven 2-door coupes for virtually all of my adult life. I am extremely impressed with the car and not surprised that it has been a Car & Driver 10 Best selection for 25+ years. We unreservedly recommend Mahwah Honda in general and Harry Sha in particular! More

I was greeted immediately by my salesman Justin in a I was greeted immediately by my salesman Justin in a friendly manner. I was unsure of what Honda exactly I was looking for but he was very knowle I was greeted immediately by my salesman Justin in a friendly manner. I was unsure of what Honda exactly I was looking for but he was very knowlegable, patient, and no pressure. He was able to direct me in the right direction and also able to get me a great price for my new civic. The whole staff was helpful and friendly. I've been to many car dealerships in my life and never felt so welcome and comfortable as I do at Mahwah Honda More

My experience with my salesperson Harry Sha was an excellent one. He was recommended to me by my friend who had previously purchased from him. I had been to two other Honda dealers before and finally excellent one. He was recommended to me by my friend who had previously purchased from him. I had been to two other Honda dealers before and finally decided to give my business to him because I felt comfortable dealing with him and other personnels during the entire transaction. Harry is an extremely efficient sales person. He knew my needs and worked hard to achieve it for me-a quality I was looking for while purchasing a car. The finance person Mike was also helpful and pleasant. The entire process was professional and efficient. This was my best car buying expirience so for and I would definitely recommend Harry and this Dealership to my family and friends. I look forward to many more years of purchasing with Mahwah Honda. More

I recently purchased a new CRV and Jake Bender and Michael Craig were absolutely professional and made for me a nervous car buying experience an absolute pleasure ! They walked me through every step Michael Craig were absolutely professional and made for me a nervous car buying experience an absolute pleasure ! They walked me through every step and detail and were so helpful. This dealership has a wonderful family atmosphere that you would not expect to see when you buy a car. I would highly recommenend Mahwah Honda to all my family and friends! More

This was my first experience leasing a new car and Alex and Mike Craig went above and beyond to meet my budget needs and to get me the most value for my trade in. I have also been back several times for se and Mike Craig went above and beyond to meet my budget needs and to get me the most value for my trade in. I have also been back several times for service and everyone has been extremely courteous and helpful. I have since recommended my Mother and Sister in law to them and they are both now happily driving new CR-v's! More

An absolutely wonderful experience at Mahwah Honda with my sales associate, Alex! This was my first time purchasing a Honda. All of my previous vehicles have been Chevrolets. Alex helped me find the bes my sales associate, Alex! This was my first time purchasing a Honda. All of my previous vehicles have been Chevrolets. Alex helped me find the best car at a perfect price! (2011 CR-V) I got to test drive the actual vehicle I leased, got it in the color I wanted, and was able to pick it up soon after signing the paperwork. Alex made sure the car was squeaky clean and sparkling the day I went to bring it home. Seeing what a great experience I had has prompted my mother to begin saving for her Honda, too, that she will definitely purchase from Alex at Mahwah Honda. More

The entire experience was wonderful from beginning to end. They made me feel like family. Everyone was a joy to deal with and they were every attentive. I got a great price and everything was explained t end. They made me feel like family. Everyone was a joy to deal with and they were every attentive. I got a great price and everything was explained to my satisfaction. I will definitely relate my experience to everyone I can and highly recommend Mahwah Honda. More

I called from work looking for a specific car and was given an appointment. i explained I was leaving work to come and was given an appt. After I was there and given a test drive in that car I was told given an appointment. i explained I was leaving work to come and was given an appt. After I was there and given a test drive in that car I was told it was already sold. He kept offering me other cars but would not bargain at all on price. He kept calling me after I left and asking if I was still interested and still would not bargain at all. I am not sure why he kept calling if he had nothing to offer. He was rude and not at all helpful. I wasted time leaving work and drove in someone elses car. I would have been upset if I put a deposit on a car and the car was still used for test drives. My last 2 vehicles were CRVs but after the service I was given by multiple dealerships (Mahwah was by far the worst)I have since bought a Toyota. More

I was 9 months pregnant and needed a bigger and safer car. So I came across a 2005 Honda Pilot at Mahwah Honda. I went and test drove it. I loved it! but they seemed very pushy for me to go through them car. So I came across a 2005 Honda Pilot at Mahwah Honda. I went and test drove it. I loved it! but they seemed very pushy for me to go through them for a loan, trying to tell me my bank wouldn't give me a loan, but I told them I got one through my bank already. Low and behold, they keep pushing for me to go through them and they get me a lower interest. Awesome. But not even 2 weeks later, they call me back and it's a big hassle because the loan did not go through. So now what do I do with 2 lil boys and 1 lil boy on the way in 2 weeks?! I went to drive an hour all the way back down there to resign some papers (bc I renegotiated some things), but I started having contractions. well the finance guy lived up by me so he met me so I could resign. he told me to just sign where it was all highlighted. so I did. stupid move! because as it was getting hotter, I decided to turn the A/C on and little did I know, the A/C doesnt work! it was blowing heat! so I called them and they told me the warranty was over and they would do nothing. Harry Sha even stopped taking my calls and ignoring me. and stopped returning my calls. Nobody would help me! and my 3 boys, including my newborn, were all sweating in the back of my car bc Honda failed to do their job. So I had my mechanic look at it. Honda still had dye in the A/C lines from checking it. so they KNEW the Air wasn't working in the car, and they still failed to fix it! It is really sad the customer service skills these people at Mahwah Honda have! I was always taught to go above and beyond but they just know they can get away with whatever! disheartening! well I finally got them to look at it... they were going to charge me $170.00 to just look at it but I argued until they did it for free! then they called me back to tell me what was wrong with the AC & it needed a new rear AC line. it was normally a $730 job but they would fix it for $657.... ridiculous! they advertised A/C, I should HAVE A/C at no extra cost to me!!! and the sales team was making such a big stink about the warranty being over, but service told me that warranty they gave had nothing to do with the A/C anyway! they still wouldn't work with me and fix it like they should, so I had my guy fix it and for less than Honda was charging! but come to find out the re-signing of the new contact, they snuck in there the car was sold as it, when the 1st contract said warranty! and one of the spots I signed stated I had to go through Arbitration and couldn't take them to court in the matter anything happened! way to screw over a single mother of 3 boys Mahwah Honda! How do you all sleep at night?! I will not EVER go to Mahwah Honda EVER AGAIN! I am even going to write the BBB as well! stay far far far away from this dealership! they are sneaky, crooked and very selfish (only out for themselves)! it has only been one thing after the next with this dealership. More