Honda of Mahwah

I was honestly annoyed leaving the dealership on Saturday as I had previously fully disclosed all previous offers, provided all information on my car, had the title and all sets of keys in hand to make somet as I had previously fully disclosed all previous offers, provided all information on my car, had the title and all sets of keys in hand to make something happen on the spot, and received an offer that was $2K less than what I had 15 minutes from my house a month ago. I am not certain if Joe D is at fault but I will lean toward Bob Pellecchia the New Car GSM. I advised EVERYTHING leading into taking the over 100 mile trip to visit this dealership. In the end, Bob should have really stepped up and provided more information BEFORE the time was taken to show up to only find out they would considerable short of previous offers. I am okay with hearing that a deal will not work, I understand the numbers completely and respect when someone advises it is a deal they cannot approve. I am not okay with talking a long trip for nothing. Saturdays are a busy day and I don’t care to fill space and time in a dealership if they are not taking me seriously. I feel this group wasted my entire families time in getting us to show up to only advise they couldn’t even match other offers I received. Mahwah Honda – next time be forthcoming and do all consumers a favor and be honest if a deal is not something you can do before the effort is made to show up. Unfortunately this falls into a typical highway car dealership category and I was not impressed. More

We visited several dealers in the Bergen County area today. Our last stop was Mahwah Honda, I will say that this will be our last stop for a long long time. We have 3 small children and the staff was ve today. Our last stop was Mahwah Honda, I will say that this will be our last stop for a long long time. We have 3 small children and the staff was very friendly throughout the entire sales process. Mahwah did give us the best price but it was an after thought after experiencing the level of service that we received. We were comfortable the whole time. We weren't pressured in any way shape or form. I appreciate the way they do business because it must come from the top down. I will recommend Joe to family and friends. We will be customers for a very long time. To all the employees and management, you should be proud of the business that you have built. A special thanks to Howard Polman. He wasn't listed in this survey but he did a great job. Thanks to all involved! More

Brought my car in for standard service which included having my tires rotated. When I got home, I realized the tires had not been rotated (I have a damaged rim and it was still on the front end of the c having my tires rotated. When I got home, I realized the tires had not been rotated (I have a damaged rim and it was still on the front end of the car). When I contacted the service manager, he didn't believe me. He told me the person who preformed the service had been with them for years and won't do anything like that. I purchased my vehicle new from Mahwah in 2008 and had been taking it back to them for all service. Not anymore. I've since taken my car to Tenafly Honda. Want a difference! More

Henry was extremely helpful & courteous. He accommodated our schedule & put together the sale in a timely manner. He was thorough in reviewing all paperwork with us which put us at ease. accommodated our schedule & put together the sale in a timely manner. He was thorough in reviewing all paperwork with us which put us at ease. More

I brought my car in for a vibration when I used my brakes. They cut my rotors and said the existing pads can stay on my vehicle. 2 weeks later my vehicle is making a noise when I brake and now I need brakes. They cut my rotors and said the existing pads can stay on my vehicle. 2 weeks later my vehicle is making a noise when I brake and now I need all new pads and rotors. Not happy with the service department. I paid to have the rotors cut for apparently no reason. More

Harry had excellent customer service skills and really listened to what my needs were. He was patient in giving explanations and seemed to be very genuine in my best interest as a buyer. The price of my c listened to what my needs were. He was patient in giving explanations and seemed to be very genuine in my best interest as a buyer. The price of my car was given at a very good cost and Harry will do his best to work with you and whatever your financial situation is. He was very friendly and my overall experience at this dealership was excellent. I recommend everyone to go to this dealership to purchase a car. More

Worst used car buying experience I have ever had. Would not recommend Mahwah Honda used car sales to my worst enemy. Was sold a defective vehicle and was given the run around for a month. not recommend Mahwah Honda used car sales to my worst enemy. Was sold a defective vehicle and was given the run around for a month. More

This was one of our best car buying experiences. Stephen was professional, polite, and attententive to all of our needs. We found everyone to be friendly and helpful. Even when in transition to a new busi was professional, polite, and attententive to all of our needs. We found everyone to be friendly and helpful. Even when in transition to a new business location, Mahwah Honda was top notch. We will refer family and friends to Stephen and the dealership. More

Great service From the original email request to the Great service From the original email request to the final state of having my plates put on the car everything was top rate. I will be back in 3 year Great service From the original email request to the final state of having my plates put on the car everything was top rate. I will be back in 3 years for another honda! This was not a happy purchase for me and Adam made it easy and stress less. I was very happy with everything. More

Everyone at mahwah honda was friendly and welcoming! They helped me through every stepof the process and mad sure I was a very Happy and pleased customer. Any Person looking for a new or used car is gonna be helped me through every stepof the process and mad sure I was a very Happy and pleased customer. Any Person looking for a new or used car is gonna be sent to mahwah honda if they talk to me!! More