Honda of Fife

I've bought nearly 10 cars over my life, with most of last ones being european luxury name plates. I was ready for a reliable car that would drive nice, look good, have most of the comforts I have been last ones being european luxury name plates. I was ready for a reliable car that would drive nice, look good, have most of the comforts I have been used to and wouldn't kill me down the road with maintenance $$$ as the Volvo, Mercedes and BMWs do once your over 60K miles. Anyway, my dad and uncle have operated dealerships and I learened a lot about the business as I grew up around it. The old school way of doing things was too frustrating for me to deal with (especially because I really understand the dealership part of this business), so most of my last cars I've bought through fleet sales since "cars are cars". I went to the dealership with no intention of buying. I spent about an hour and half with David E., a senior salesperson. I quizzed him about various Hondas and what were the minute changes between model years. I'm kind of a car head, and it's fairly hard to b.s. me without me knowing it. Anyway, he was very knowledgeable and as luck would have it a barley used trade of a top line Accord V6 (certified) had just come in. I drived the car, it was as good as the new one, even still had that new leather smell. I made an offer, there was a little back and forth, I got a fair price and the deal was done. Sales Manager was very respectful. F&I lady (Kate, I think) was nice and knowledgeable. Overall, experience with Honda of Fife was outstanding. These folks were fair, ethical and respectful. I read a couple of the 2004 reviews here and would tell you things have significantly changed at this dealership. They have brought in new people and are operating the way Honda expects it's dealers to perform. I think they have won President's Award 2 years running. If your in the market for a Honda, ask for Dave E. He treated me right and am sure he'd do right by you also. More

Please see complaints .com: Please see complaints .com:<br><br>http://www.complaints.com/directory/2004/may/25/10.htm <br><br>I'm not surprised it took Tim Bryant more than 6 mon Please see complaints .com:<br><br>http://www.complaints.com/directory/2004/may/25/10.htm <br><br>I'm not surprised it took Tim Bryant more than 6 months to respond to my complaint. I have yet to receive a personal reply to my letter to the owner of the dealership. Perhaps they were starting to feel the pinch of lost sales after I notified:<br><br>· My credit union<br>· Honda Corporation Customer Relations<br>· The Washington State Attorney General<br>· Better Business Bureau<br>· My local newspaper<br>· My local television station<br><br>For the record, I am a successful manager with 2 degrees in business management. My expertise is in the areas of customer service, human relations, and finance.<br>At no time was I aggressive nor did I raise my voice.. I stand by my account of the event as true and accurate. I have a question for Mr. Bryant: If I was "disruptive" why did your sales people continue to call my home, work, and cellular phone for over two months begging me to come back in and “give them a chance to make it right”? The very first voice mail I received (approximately a week after the event) the salesperson stated "please come back in and we will show you the invoice". Needless to say, I did not return their calls. <br>Since my experience I have heard from no fewer than 4 other customers who were treated the same way, ALL were women who are knowledgeable in business and finance. ALL were "helped" by the same sales person. I suppose Honda of Fife believes that politely telling a salesperson that a $55.00 installation fee for floor mats(especially when they come STANDARD) is excessive, constitutes rudeness. And NO, you do not need my complete credit history to sell me car if I pay you cash. The only verification needed is a five-line application and phone call to my credit union, which I offered to do. The reason they wanted my complete credit history was so they could ascertain my financial situation and determine how much I COULD pay for the vehicle. I offered the dealer a very generous $500.00 over invoice and was turned down. <br>See here what the Washington State Insurance Commissioner thought of Honda of Fife and Gary Shriver <br><br>http://www.insurance.wa.gov/oicfiles/orders/2003orders/D03-286.pdf <br><br>And see how other customers rated this dealer: <br><br>http://www.dealerrater.com/dealer/dealer.asp?dealerid=6709 <br><br>I DID take my business across town to South Tacoma Honda and had the single best car buying experience of my life. They were completely honest, showed me a real and true invoice. I offered the dealership $500.00 over invoice and the salesperson literally jumped at the offer. It was the easiest sale he'd had all week.<br>If you want to buy a vehicle in the Tacoma or South Puget Sound area, please see Don at South Tacoma Honda. And before you buy any car from anyone, do your research. A good place to start is Edmunds.com. Good luck!<br> More