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Honda of Denton - Service Center
Denton, TX
88 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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88 Reviews of Honda of Denton - Service Center
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April 12, 2017
Deceptive and unprofessional If you would like your service needs to be met with a sales pitch, and your bill to be multiplied by 2.5 as compared to other local Honda dealers, the If you would like your service needs to be met with a sales pitch, and your bill to be multiplied by 2.5 as compared to other local Honda dealers, then go here. If you would like to be treated with honesty and courtesy, then go elsewhere. More
by Regular Guy
Employees Worked With
Chase, Vinesh
November 12, 2016
Darrell Jones - BEST SERVICE ADVISOR!!! (The only & main reason I get my Honda serviced there. He is the Best at his job & I love his customer service. I am looking to buy another Honda so (The only & main reason I get my Honda serviced there. He is the Best at his job & I love his customer service. I am looking to buy another Honda soon there) Darrell Jones from Honda of Denton has ALWAYS helped me. He is the BEST at what he does & I will continue to service my vehicle & buy another vehicle from there but ONLY if Darrell Jones is employed there. He is a Diamond in the Rough per say & great person. Darrell use to work at David McDavid Honda in Irving but he is now at Honda of Denton. Darrell's customer service is phenomenal that I literally have followed him to Honda of Denton. Keep in mind I live in Dallas, TX. & my commute to Honda of Denton is about a 45 minute drive to get there. But since Darrell is there I don't mind driving a little further to get A-1 service from him. He always is so helpful. Darrell goes over and beyond to help me with my Honda. It would like to personally speak with the Manager in the service department I really need to express myself to him about his facility & employee. Darrell Jones you are the BEST!!! Thank you so much! More
by Madrcatz
Employees Worked With
Darrell Jones
March 10, 2016
Excellent Service I have been taking my CRV to Honda of Denton since my purchase of the vehicle. Their has never been the need or desire to take the car in to any othe I have been taking my CRV to Honda of Denton since my purchase of the vehicle. Their has never been the need or desire to take the car in to any other service center. The service has always been reasonable $, quick, and service associates have always been curtious and professional. Keep up the good work! More
by CRV Driver
Employees Worked With
Josh
October 29, 2015
awesome All I can say is that feller josh white he did it up he gave me all the info that I needed and yes I will recommend him great person to deal with All I can say is that feller josh white he did it up he gave me all the info that I needed and yes I will recommend him great person to deal with More
by fxxxno99
Employees Worked With
Josh white
July 28, 2015
CRV not cooling....... I am very disappointed with Honda have owned Honda cars for over 25 years but no more... I had the air fixed on my 2008 CRV just a few months ago it I am very disappointed with Honda have owned Honda cars for over 25 years but no more... I had the air fixed on my 2008 CRV just a few months ago it quit working again- took it back they wanted to charge me another $110.00 to diagnose problem I told them I would take it to Tommy's in Denton if it was not the new part they had put on which cost me $224.00 - after checking and saying now the clutch and coil on compressor was bad they STILL WANTED TO CHARGE ME ANOTHER $110.00... Honda had extended the warranty because they knew this had a problem because of the design but it was for 7 years or 100,000 miles so I was told mine was out of warranty. I purchased this new in 2008 before that I had purchased a new 1999 Honda CRV before that I had 2 new accords. I thought about a new Honda HR-V now I think no way.... Not a good way to do business... More
by Bren
Employees Worked With
Josh
August 28, 2013
I was there earlier today getting an oil change for my Honda accord. Worse experience I have ever had. A. I call on Monday to set up an appointment. I inform the gentleman on the phone I have mpp protec Honda accord. Worse experience I have ever had. A. I call on Monday to set up an appointment. I inform the gentleman on the phone I have mpp protection and my oil changes are included. His response " man xxxx that's a pain in the xxx I'm going to have to call and xxxx.. " B. I arrive at 9 am as scheduled and ask about the low jack and tune up that I pay for and have coverage for as we'll. well, you have to pay over here I don't know about what they told you. We don't cover transmission fluid and tune up here." You have to pay for that... He didn't want to look and see. He acted as if I was causing him pain or giving him an inconvenience or something? I'm sorry aren't you working??!?!? C. Took two hours for oil change. Two hours with an appt. ?? Express service sign doesn't make sense?? I saw people who got service done after me leave before me? D. Asked what is taking so long? We have to wait for payment, How come other Honda dealerships didn't take so long?? E. how come your representatives bad mouth a insurance that Honda sells? I sure mpp would like to know that Honda representatives are misrepresenting their brand... How come the two other Honda dealerships I have gone to before to get oil change done never had issues? How come the customer service is poor and rude? How come there is no communication between customer and employee about what is going on? How come no one ask me to come in and sit in the lobby? Offer free water? Tell me about wifi? Etc... How come at other dealerships they did do all these things and went above and beyond??? I know this email is going to the quote n quote manger of service dept that I talked to.. I will be forwarding this to your boss as well and his boss to make sure that things get resolved. I truly think your response was inappropriate as well. Bad mouthing mpp? Like that is not your place or call to bad mouth my insurance that I purchased from Honda?!?! I'm sure your boss would like to know that. Sent from my iPad More
by razaali413
Employees Worked With
Dan garner
August 30, 2012
If you want some work done right then i would not go to this honda dealership. If you want good customer service i would not advise you to go there. We had work done on a 2009 honda accord and a 2004 celic this honda dealership. If you want good customer service i would not advise you to go there. We had work done on a 2009 honda accord and a 2004 celica. Both had battery issues. The honda had corrosion on the battery cables and we asked them to replace the cables which they did but it took them three days. Really? Three days when you said one. The car was under warranty and i cant even get good customer service. Oh and to add they put the wrong size battery in. Okay the celica had a battery issue and the issue was that it went bad after 24 months and i know batteries do that but when i want to get it discounted by the dealership that i bought the battery from, i think thats an okay request. So if you want the work done right please dont go to the honda and Toyota dealership in Denton Texas. More
by Shockee
July 15, 2011
We went in to get my 2001 civic serviced and walked out with a new Pilot. Brandon and Mike were helpful, knowledgeable, and genuine. A great experience! with a new Pilot. Brandon and Mike were helpful, knowledgeable, and genuine. A great experience! More
by Lkperez22
Employees Worked With
Brandon Cooley, Mike
