Honda of Ames - Service Center

Alex and Jeff were great to work with! Both had very positive attitudes. I always appreciate the service at Honda of Ames! Both had very positive attitudes. I always appreciate the service at Honda of Ames! More

Greeted and explained how to proceed. It was my 1st time there. They got me in and out ahead of schedule. It was my 1st time there. They got me in and out ahead of schedule. More

Good quality and efficient and reliable maintenance choice. The consultant is professional at what you need. choice. The consultant is professional at what you need. More

I felt like my concerns weren’t taken seriously and that they didn’t want to address the root issues, pushing them off until the problem worsens. The people are nice enough, but kindness doesn’t put my mind they didn’t want to address the root issues, pushing them off until the problem worsens. The people are nice enough, but kindness doesn’t put my mind at ease when I’m driving down the road. More

Poor communication. Had to call to get updates. Did not listen to my concerns, I stated the battery did not need replaced as the battery tests taken by myself and roadsi Had to call to get updates. Did not listen to my concerns, I stated the battery did not need replaced as the battery tests taken by myself and roadside assistance were both good, vehicle had power but car would not crank at all. My starter was frozen. Advisor replaced my battery without my knowledge then stated the vehicle still did not start. Gave approval to leave vehicle over night for a further diag which is what I originally asked for, not a battery. Nothing needed to be done. They found out there was a bunch of frozen water under the hood that just needed to melt. When picking up my vehicle I asked for the battery test slip and they were unable to provide me with one. When expressing my concerns about poor service to my advisor he changed his story and stated the vehicle DID start up after replacing the battery and that the battery was also frozen. That’s not what I was originally told otherwise I would not have left my vehicle over night and gone without a car to get to work. More

Great service from Honda of Ames. I’ll be back for all my Honda’s service needs. I’ll be back for all my Honda’s service needs. More

The maintenance supervisor took very good a care of me and let me know what I will need for repair sometime fairly soon. and let me know what I will need for repair sometime fairly soon. More

Efficient, pleasant demeanor of the staff. Accommodated my schedule and took time to explain their findings. Accommodated my schedule and took time to explain their findings. More

Kyle has a wonderful disposition and a pleasure to work with. I have recommended him to others with. I have recommended him to others More

Great experience: Alex went above and beyond by helping me pair my new phone with my vehicle. The service appointment ended on time. The courtesy van service wad friendly and efficient. me pair my new phone with my vehicle. The service appointment ended on time. The courtesy van service wad friendly and efficient. More