Honda World

We were so very please with our car purchase experience. Our salesman, Matt DiCapua, was knowledgeable and extremely helpful. He gave straightforward answers to all of our questions and listened carefully t Our salesman, Matt DiCapua, was knowledgeable and extremely helpful. He gave straightforward answers to all of our questions and listened carefully to our concerns. Never did we feel that there was any high pressure. Our experience was so positive that we returned a couple of months later and purchased a second car from Matt at Sam Swope Honda. We love the ease of taking a car in for servicing at Sam Swope. Knowing that an oil change will be done within 30 minutes is a real bonus. More

Matt DiCapua answered any and all concerns and questions we had about the model of Honda we purchased, the advantages of buying a Honda, helped so much in the buying process and made every effort to make it we had about the model of Honda we purchased, the advantages of buying a Honda, helped so much in the buying process and made every effort to make it as easy as possible. He was always available for questions, whether at work or home, and took the all time necessary to talk with us. Matt made the experience a smooth, worry-free one. I will and have, recommended Matt, specifically, to friends and family. He is friendly, cooperative and very patient!! Jeanne McCutcheon......... More

I got a great deal at Sam Swope Honda World thanks to the professionalism, friendliness and knowledge of my salesman, Mr. Matt DiCapua. I would highly recommend him to anyone. Though we haggled on the sale f professionalism, friendliness and knowledge of my salesman, Mr. Matt DiCapua. I would highly recommend him to anyone. Though we haggled on the sale for a few minutes, he never pressured me into any deal and his treatment of me felt geniune and honest. After making the sale, he spent extra time with me, making sure that I knew everything about the operation of the vehicle. More

I had an issue with the transmission on my civic. Larry worked with me to make sure that he total understood the condition and kept the car a couple of days testing and driving until this issue actually ac worked with me to make sure that he total understood the condition and kept the car a couple of days testing and driving until this issue actually acted up. Larry kept me up to date and was able to get me some help from American Honda. Car runs great now and hasn't acted up since. Way to go Larry, I wouldn't ever go any place else for service of my two Honda's. They are the best. More

My experience with Sam Swope Auto World was excellent. My sales person was friendly and knowledgable. They allowed me to take my time in my auto purchasing decision. The purchasing process once the deci My sales person was friendly and knowledgable. They allowed me to take my time in my auto purchasing decision. The purchasing process once the decision was made went smoothly. And customer service afterwards has been steller. I have and will continue to recommend Sam Swope Auto World to my friends. More

I have owned 7 Hondas since turning 18 years old (I'm 50 now). All but one have been purchased through Sam Swope Honda World or its ancestor, Sam Swope Auto. I don't go anywhere else. Matt DiCapua personifi now). All but one have been purchased through Sam Swope Honda World or its ancestor, Sam Swope Auto. I don't go anywhere else. Matt DiCapua personifies the reason(s) why we go there - no problems and excellent service after the sale. Simply put, Sam Swope Honda World is exceptional! More

This is a state of the art service department. All employees were friendly, warm, knowledgable. My Advisor, Chaz Dunlevy was excellent....very knowledgable, professional, and friendly. I was very ha employees were friendly, warm, knowledgable. My Advisor, Chaz Dunlevy was excellent....very knowledgable, professional, and friendly. I was very happy with the speediness of the service. I would recommend Sam Swope Honda Service to anyone! More

Very friendly and I didn't feel pressured to buy at all. I felt the listened to my concerns and worked with me to make sure I felt comfortable. We will definitely consider them for our next purchase. Chuc I felt the listened to my concerns and worked with me to make sure I felt comfortable. We will definitely consider them for our next purchase. Chuck went out of his way to make sure my pregnant wife was comfortable, too. More

This service dept. is terrible. I dropped my car off at This service dept. is terrible. I dropped my car off at 7:00 am to have a diagnosis of an intermittent behavior of poor engine performance. I prese This service dept. is terrible. I dropped my car off at 7:00 am to have a diagnosis of an intermittent behavior of poor engine performance. I presented the service writer with a printed list of all of the symptoms that were present when this behavior occurred. Nine hours later, at 4:00 they call and say the transmission needs to be replaced. Conveniently, the tech who diagnosed this has already left for the day when I get there. I paid the $86 diagnostic fee and told them the diagnosis was not accurate. The transmission was a Honda remanufacured one with only 30k miles on it and I had not complained of nor experienced any of the transmission issues the tech noted on his repair sheet, i.e. slipping, burnt fluid, etc. Three weeks and 700 miles later, the Check Engine Light comes on. I took it to a different Honda Service Dept. They found a completely blocked EGR valve and EGR ports from carbon deposits. A very well known and common issue with some makes(mine included) of Hondas. This condition was present when the Swope tech had my car and if he were truely a Honda trained tech should have suspected the EGR based on the list of symptoms I had provided. The tech that did my repairs said even if the Check Engine light had not been on, he would have suspected the EGR after reading the list of symptoms. The Swope tech's diagnosis was wrong and maybe even fabricated to justify the diagnostic fee. I e-mailed the co-directors of the service dept. and as expected got no response. I went and talked to the service manager requesting a refund of my $86 diagnostic fee and have not heard anything back from him either. Not only will I never return to Swope for service, I will never consider them when I purchase my next car. The incompetence of this tech cost Swope way more than what it cost me. They didn't get my money for the EGR repair and they won't get my money for any future repairs/ maintenance my car may need. More

We brought our car in before Express Service opened on a Sunday, we filled out paperwork asking for the needed service and said the center box would not close, asking the dealership to look at it. At almos Sunday, we filled out paperwork asking for the needed service and said the center box would not close, asking the dealership to look at it. At almost 4:00, we had not received any call from Sam Swope. When we called asking about our car, we were told since we asked for them to look at the console, no service was done and it couldnt be looked it until Monday. No one could tell us why we had not we received a phone call about this and they did not perform at least the requested service, even though we had parked in express service and filled out the express service paperwork. When we did get a call back on Monday after 2:00 pm, we were told the repair would be close to $300 and the requested service still wasnt done. I said I had the extended warranty from honda. The service advisor rudely said he didnt realize I had it but said it probably didnt matter, he told me he would call back in 5 minutes. He called me back over an hour and said it wasnt covered. I said please wait on this repair and asked about my requested express service, which is suppose to be done in one hour or less and now had been almost 36 hours. He said probably about 30 minutes until it was done. I never got a call back saying my service was done. When we called to ask if our car was done, no one working could tell us if it was done for sure unless we talked to our advisor and we kept getting a message for our advisor. This is not the first time Sam Swope service has let us down and they give Honda a bad name! More