Honda Westborough

I have never had a negative experience here. I brought my car in for service to check the brakes and for an inspection (state). I left my car with them and was updated throughout the process wit I brought my car in for service to check the brakes and for an inspection (state). I left my car with them and was updated throughout the process with issues and repairs needed with pricing. Kole in the service department was great and had wonderful communication. When I returned to get my car it was clean and looked great. After I left I realized I did not have a new inspection sticker and returned same day to clarify if it had been done. I realized I had not specified the type of inspection and was given a multi point inspection. They were able to accommodate me and got me in immediately for a state inspection and finished quick. I appreciate the professionalism, and accommodation from this dealer. More

My recent oil change right before a New York trip led to a major headache. On the highway, my car suddenly started making a very loud noise. Honda Roadside Assistance had me tow it to the nearest dealer, fo a major headache. On the highway, my car suddenly started making a very loud noise. Honda Roadside Assistance had me tow it to the nearest dealer, forcing an unplanned overnight hotel stay. The next day, the dealer found the shocking cause: the metal guard protecting the oil filter hadn't been screwed in after the oil change. This unsecured plate was dragging on the road and creating all that noise. I'm incredibly surprised by the mechanic's lack of attention to detail. I tried calling the Westborough service department three times to speak with the manager, James, but had no luck getting through to him or even receiving a call back after leaving a message. This has been my first and worst experience with a Honda dealer. If you get your car serviced there, please make sure to double-check that everything, especially your wheels, is properly tightened. More

Came in for a routine oil and filter change. Scott Sundlie was courteous and responsive as always. He informed us the battery was bad and replaced it under warranty. Scott has been our go to guy Scott Sundlie was courteous and responsive as always. He informed us the battery was bad and replaced it under warranty. Scott has been our go to guy and the reason we come to get our vehicle serviced here. He goes above and beyond and always ensures that we are satisfied! Thanks Scott! More

Came in today because my radio was was not working on my Honda Ridgeline truck. Called before coming in and spoke to Scott who reassured me it could be fixed. Upon arriving Scott greeted me and within min Honda Ridgeline truck. Called before coming in and spoke to Scott who reassured me it could be fixed. Upon arriving Scott greeted me and within minutes my radio was working. I found him professional, friendly and someone I would enjoy working with again. In all the times I popped into Honda Westborough I have never been disappointed by the associates ......it has always been a pleasure,.....great group of professionals. Thank you Scott for wonderful service. More

Quick and quality service again. Courteous customer service. We have had multiple service visits and all good Courteous customer service. We have had multiple service visits and all good More

Service was quick and accommodating. Explained the work well and helped to sort the issues out. Explained the work well and helped to sort the issues out. More

Patrick was helpful and friendly. He did a great job explaining everything to me about my vehicle He did a great job explaining everything to me about my vehicle More

Very good customer support and service and just in time and quick update on the vehicle and quick update on the vehicle More

Always great service from the moment you drive in. Smiles on every face, fast service and reasonable prices. Smiles on every face, fast service and reasonable prices. More