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Honda Universe

Lakewood Township, NJ

4.8
1,770 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,770 reviews

April 29, 2013

Very good experience, our dealer was a great guy, made sure that everything was taken care of properly and effectively. Definitely will recommend to anyone. More

by josefruiz23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 30, 2013 -

Honda Universe responded

I appreciate you leaving such positive feedback about our dealership! I am ecstatic to hear that you were so pleased with the service you received from our staff. It is a point of pride that we do everything we can to support our customers during their time at our dealership. Please don’t hesitate to let us know if you need additional help or have any questions. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

April 29, 2013

John was very helpful and friendly. He was very knowledgeable and made sure to answer any and all questions/concerns my husband and I had. He made sure that we felt comfortable with our choice, he More

by naziyahrenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 30, 2013 -

Honda Universe responded

Thank you so much for the positive review! It’s great to hear that our sales team members gave you such a pleasant experience. John is a great salesman and an important part of our team. I’m glad to know that you enjoyed your car-buying experience with him. Customer service is our highest priority and we want to provide our customers with the service and support they deserve. Please let us know if you have any questions or need anything else. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

April 13, 2013

John was awesome he worked very hard to get me approved for my first car loan - explained the vehicles to me in detail and also explained all my options to me to layman terms - he seemed genuinely concerne More

by Ashleyhill1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 15, 2013 -

Honda Universe responded

Ashley, thank you for leaving such a positive review. Our staff is dedicated to making sure we do everything possible to make our customers feel welcome and supported during their visits. We strive to have the best customer service in the business, and I’m happy to hear that our goal was reflected through your experience with John. It is a point of pride that we do everything we can to support our customers during their time at our dealership. We are always glad to help, so if you have any questions, just let us know. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, James Frederick, GSM 732-370-9700 jfrederick@hondauniverse.com

April 09, 2013

John McGraw is a superb car dealer. He is a very kind person and he really takes the time to get to know his customers. He really works hard to get you the best deal that he can. He is also very thorough More

by mrsnowey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 10, 2013 -

Honda Universe responded

We really appreciate you taking the time to leave such a positive review for our dealership. Providing a quality shopping experience is our top priority and we do everything we can to support our customers. I’m glad to hear that John was able to assist you with your car purchase. We are also dedicated to ensuring our sales team does everything they can to make our customers feel welcome and supported during their visits, and John is a great example of what quality customer service should be like. We look forward to working with you in the future! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

April 01, 2013

Scott Wendling was a very patient salesman as it took me two hours to just make a decision to purchase. He was courteous and very informative which made making a tough financial decision in this scary econo More

by Tammyhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 02, 2013 -

Honda Universe responded

Tammy, thank you so much for the great review and recommendation! It’s great to hear that our sales team members gave you such a pleasant visit at our dealership. Scott is a great salesman and an integral part of our team. I’m glad to know that you enjoyed your car-buying experience with him. Customer service is our highest priority and we want to provide our customers with the service and support they deserve. Please let us know if you have any questions or need anything else. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

March 30, 2013

We came in to buy a new car knowing exactly what we wanted, John McGraw was very informative on any and all details about the car we were looking at. We had been at another dealership previous to comin More

by Gstewart23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2013 -

Honda Universe responded

Thanks for taking time to leave such great feedback and let us know how we're doing. We strive to have the highest-quality service in the business, and I’m happy to hear that our goal was reflected through your experience with us. Customer service is our highest priority and we want to provide our customers with the service and support they deserve. It’s great to hear that John gave you such a pleasant car-buying experience! Our team is committed to supporting our customers any way we can, and John is a perfect example of that commitment. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

March 22, 2013

i have given this review because mr.mcgraw made my wife and i feel very at home and he dnt pressure us to take the first vehicle he show us ,i have been to many places to look or buy a vehicle and most t More

by edwinmery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 25, 2013 -

Honda Universe responded

Thank you so much for the great review and recommendation! It’s great to know that we were able to give you and your wife such a positive car-buying experience. We strive to have the best customer service in the business, and I’m happy to hear that our goal was reflected through your experience with us. Our goal is to provide exactly the type of experience you described for each and every customer. John exemplifies our commitment to customer service and I’m glad he was able to help you. He is a great member of our team. Please let us know if you have any questions or need anything else. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

March 02, 2013

Searching for a Certified Pre-Owned vehicle for my wife, led us to Honda Universe. We were fortunate enough to get John McGraw as our salesman and he was very patient and professional with us. Circumstances More

by JonKus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 20, 2013 -

Honda Universe responded

Thanks for the great recommendation and review! I am glad you were so pleased with the service you received at our dealership. We strive to make sure our sales team is as knowledgeable as possible. This ensures us that our customers are well informed when deciding which vehicle is right for them. I’m happy to hear that John was so accommodating and was able to assist you with your car purchase. If you need any further assistance with your vehicle, let us know. If you want to stay in the loop with our dealership, please check out our Facebook page and Twitter feed for exclusive deals and updates. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

January 18, 2013

I came into Honda Universe not really knowing what to expect or if I'd even be able to get a loan with my bad credit and my husband's lack of credit. John McGraw met us outside and offered to help us. Bo More

by AngieBella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : angelina nastasi
Mar 20, 2013 -

Honda Universe responded

Angie, thank you so much for the positive feedback about our dealership! It’s nice to hear we were able to give you such a great shopping experience. John exemplifies our commitment to customer service and I’m glad he was able to help you with your purchase. Please let us know if you have any questions or need anything else. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

January 16, 2013

My rating of excellent is due to my salesmen Greg Levine.I went in for one specific car only. Some times salespeople try to talk you into another car..Not Greg. He said "Fran if this is the car you w More

by Fran Tissiere Hibberd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Levine
Mar 20, 2013 -

Honda Universe responded

Thanks a lot, Fran! We strive to have the best customer service in the business, and I’m happy to hear that our goal was reflected through your experience with us. It’s great to hear that Greg gave you a pleasant experience. It is a point of pride that we do everything we can to support our customers during their time at our dealership. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, James Frederick, GSM, 732-370-9700 jfrederick@hondauniverse.com

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