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Honda Universe
Lakewood Township, NJ
1,770 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,770 reviews
September 24, 2013
Service was excellent and kristen was very friendly I told her what car I wanted and the price I had in mind and the same day I drove the car I wanted off the lot told her what car I wanted and the price I had in mind and the same day I drove the car I wanted off the lot More
by mike9011
Employees Worked With
kristen tedesco
September 21, 2013
I was in a difficult financial position and needed to get out of my previous vehicle ASAP. Greg Levine was an absolute Godsend. He worked tirelessly to make the deal work for my nearly impossible financial out of my previous vehicle ASAP. Greg Levine was an absolute Godsend. He worked tirelessly to make the deal work for my nearly impossible financial situation and was able to put me in the vehicle I truly loved. He stayed well past his scheduled quitting time to make sure I had no problems and to make me completely happy. He stated that this was the start of me being his customer with the purchase of my Civic Si, not the end. That he would be available to me if I ever needed anything. He was true to his word. I had a question and needed to come in to see him. He got right back to me and made himself available at my convenience. Lindsey Mulrain was equally as easy and wonderful to work with in the financial office. I found her to be extremely caring towards her customers needs when it came to all aspects of the purchase. Again, she also reassured me that if I needed anything at all ever she would be there to help out. Because of the late hour, we were waiting for the final ok on the financial end for the next morning. She took the time to get in touch with me to let me know all was in place. Above and beyond doesn't begin to cover how far this dealership and these employees will go to please the customer. Greg and Lindsey helped me more than words can express and I am truly grateful. I can't say enough. More
by robynwhite22
Employees Worked With
Lindsey Mulrain, Greg Levine
September 18, 2013
From the moment I walked in Kristen was friendly, open and honest regarding all questions asked. She was not pushy or overbearing. Was a positive car buying experience. I highly recommend this saleswoman. and honest regarding all questions asked. She was not pushy or overbearing. Was a positive car buying experience. I highly recommend this saleswoman. More
by rginian
Employees Worked With
kristen Tedesco
September 11, 2013
he was very friendly and helpful. MacGraw has explain me in detail the operation of the car and also gave me many options that helped me choose the car you were looking. I will recommend to my friends. in detail the operation of the car and also gave me many options that helped me choose the car you were looking. I will recommend to my friends. More
by luzluz
Employees Worked With
September 09, 2013
John McGraw was an outstanding salesman. He was respectful, honest and extremely helpful. He helped us chose the best car for our needs and gave us an awesome price. If you need to buy or leese he respectful, honest and extremely helpful. He helped us chose the best car for our needs and gave us an awesome price. If you need to buy or leese he is the salesman you want! More
by Judgre
Employees Worked With
September 05, 2013
My experience was great, the only downfall was I made an appointment and I had to wait an hour before the dealer helped me and wouldn't bring anyone else over to help until the last minute. Very unprofessio appointment and I had to wait an hour before the dealer helped me and wouldn't bring anyone else over to help until the last minute. Very unprofessional and not the way a customer buying a car should feel before you start the transaction. More
by Kc52927
Employees Worked With
August 22, 2013
Excellent service. Very considerate of customer. Not high pressure. Very informative on car information. Great Price. Excellent Car and Service. Salesman helped each other and worked together. pressure. Very informative on car information. Great Price. Excellent Car and Service. Salesman helped each other and worked together. More
by LoriCarr
August 19, 2013
I RECENTLY PURCHASED A 2013 HONDA CIVIC. IT IS JUST GREAT. MY SALESMAN WAS JOHN McGRAW. HE WAS VERY FRIENDLY AND VERY INFORMATIVE ABOUT MY NEW CAR. HE SHOWED RESPECT IN EVERY WAY POSSIBLE. MY HUSBAND GREAT. MY SALESMAN WAS JOHN McGRAW. HE WAS VERY FRIENDLY AND VERY INFORMATIVE ABOUT MY NEW CAR. HE SHOWED RESPECT IN EVERY WAY POSSIBLE. MY HUSBAND HAS A MEDICAL PROBLEM AND SOMETIMES ASKS QUESTIONS AHEAD OF TIME OR REPEATS ETC. JOHN PICKED UP ON THIS AND WAS REALLY RESPECTFUL TO HIM AND DIDN'T MAKE HIM FEEL UNCOMFORTABLE. I WAS SO GRATEFUL FOR THAT. JOHN HAS A GREAT PERSONALITY AND KNOWS HIS STUFF. HE IS A GREAT ASSET TO YOUR COMPANY. I WOULD BUY A CAR FROM HIM ANYTIME. THANK YOU VERY MUCH, MARJORIE BERTINO LAKEWOOD, NJ More
by MargeBertino
Employees Worked With
August 01, 2013
The entire process working with Honda Universe was first class. I don't think I've worked with a more professional caring salesperson in 25 years of purchasing vehicles than Greg Levine. He truly cares abou class. I don't think I've worked with a more professional caring salesperson in 25 years of purchasing vehicles than Greg Levine. He truly cares about his customers and takes the time to understand each customers needs. Ialso must add that I got a great deal. Kudos also to Brian D'Zio in finance. Brian explained every detail in the contract and made certain all questions were answered to my complete understanding. If you are in the market for a new Honda, do yourself a favor and make an appointment with Greg at Honda Universe. I think you will be happy you did. More
by stanford11
Employees Worked With
Greg Levine
July 30, 2013
John, was a professional patient compassionate, no pressure salesperson Answer all my questions, Spend a great deal of time with me to make sure that I was comfortable with the decision I made at th pressure salesperson Answer all my questions, Spend a great deal of time with me to make sure that I was comfortable with the decision I made at the price I could afford . Sincerely Anna Perillo More
by 916kims
Employees Worked With
