Honda Santa Monica

I just wanted to express our appreciation for the awesome customer service we received at Santa Monica Honda. Dan Marmanillo was very personable, accessible to contact via e-mail/phone if having questions o customer service we received at Santa Monica Honda. Dan Marmanillo was very personable, accessible to contact via e-mail/phone if having questions or concerns about the Honda Civic Hybrid that we just recently leased. It is important for us to build a relationship with a Honda Dealership since transitioning from the East Coast. Dan's professionalism, outgoing personality and enthusiasm for his job truly allowed my husband and I to have such a positive experience with leasing. He has continued to offer support and appreciate your dealership being a good representation of Honda since the focus is good customer service along with car selling itself. Valerie, Bill Gluck and Clement were very personable too, went over and beyond what would have expected with each of their roles, organized, enthusiastic etc Our overall experience with your staff was impressive, we lucked out leasing from a Honda Dealership where everyone is working as a team More

Very bad customer service. Sales rep was very helpful, but that's about it. Once you get to the upper management level, just get up a leave. I've bought and leased many cars before, this experience was th but that's about it. Once you get to the upper management level, just get up a leave. I've bought and leased many cars before, this experience was the worst. If you do end up getting a car from them, make sure you calculate and check all the numbers during financing. They add thing that were not mentioned during the deal. Don't waste your time; just go to another Honda dealership More

I had a great experience with a service person named Mark Lewis. He was courteous over the phone and then very pleasant and knowledgeable when I came in. Took great care of me, very fair, very efficient. Lewis. He was courteous over the phone and then very pleasant and knowledgeable when I came in. Took great care of me, very fair, very efficient. I'll be back. I'd say it's about the best service I've had. More

I shopped for a new CR-V with 4WD at Honda of Santa Monica a few weeks ago and they only had one in stock and it was white (I didn't really want a white one). I was told by Fay, my salesperson, that H Monica a few weeks ago and they only had one in stock and it was white (I didn't really want a white one). I was told by Fay, my salesperson, that Honda of Santa Monica adds a "protection package" to all of the CR-Vs they sell. This "protection package" includes things like mud flaps, a rubber mat for the rear area, and a few other things that I tuned out, when she was telling me. The "protect package" cost an extra $900. Doesn't this sound a little like the window etching scheme that they were sued for a few years ago? Honda of Santa Monica evidently didn't learn their lesson when they paid out almost a million dollars on the class action lawsuit for the window etching scam. When Fay called me a few weeks later and I told her that I bought a new CR-V from another dealer, she yelled at me and I hung up on her. Don't buy a car from these crooks. More

BAD SERVICE!!!!! BAD SALES PEOPLE! Lee is a manager and BAD SERVICE!!!!! BAD SALES PEOPLE! Lee is a manager and her was rude and would not take me for a test drive. I his opinion I was "kicking tires" and BAD SERVICE!!!!! BAD SALES PEOPLE! Lee is a manager and her was rude and would not take me for a test drive. I his opinion I was "kicking tires" and he was busy... he had a cigerette hang out of his mouth as he said this. GROSS. Go to the valley where they want you to buy a car from them. More

I went to Dealer on 10/19, 08. Sales person took time to get all the information and telling me it is for special incentive. When he comeback, it was 0.9% incentive and want full MSRP price in this current get all the information and telling me it is for special incentive. When he comeback, it was 0.9% incentive and want full MSRP price in this current market. Other dealer was factory invoice+200. More

I live very close to this dealer and after a nightmare experience with many of the other dealers within 25 miles. I decided to go into this dealer, even after reading the several posts on this site. I w experience with many of the other dealers within 25 miles. I decided to go into this dealer, even after reading the several posts on this site. I was upfront and told them I had read the reviews and was a very local buyer and wanted to buy from them. I knew what I wanted and they were totally flexible and willing to help me get what I wanted with a good deal and a trade in. The used car manager was also very good on my trade. I originally wanted a AWD Element, they looked for over 4 weeks to find one in the color I wanted and no joy in the LA area.. I even called other dealers and this was the case... I ended up buying the SC which was my choice to move to the SC they were not pushy towards me on buying that car. Overall great experience and I would buy from them again, and I have since refered many others to them telling them if they want a honda go see this team. Even the GM of the dealership made himself available and was checking on how things were going on the several instances I was waiting in the dealer to speak to Dan the sales manager. Good group of people - even free coffee and cookies.... If your looking for a Honda and live on the West side go see these guys.. I had no xx from them and it was a good expereince buying my first new car from them. More

Do not go here. 1 yr ago purcased cert. passport @ less then 50,000 miles it needed a transmission. Honda care covered it, but I no longer want the car. Took it back to the dealer to trade it in. The sa then 50,000 miles it needed a transmission. Honda care covered it, but I no longer want the car. Took it back to the dealer to trade it in. The sales people were rude, mocking and lied. They low bid the trade in based on a test drive they never took, we left a business card under the tire, car never moved, card was clean. Took the car to carmax for an est. trade. They said the car had possibly been in an accident, and because of that was worth 1/2 of KBB. Went back to dealerand confronted them with the carmax report. The GM had the service dept check it and then told me he had to pull the deal and to come back monday. Been back 4 times trying to work something out, either buy back the car and give me back my $ or put me in something comparable w/no $ down. The last time we were there for 6 hours, finally thought we had come to an agreement and they rolled out the LX not the EX that we had been negotiating. Bait and Switch. DO NOT GO HERE I WILL BE REPORTING Them to tHe BBB. Upon researching them I have found they have a large criminal backround. This is a bad place to buy a car. More

THIS DEALERSHIP LINKED TO CRIMINAL BEHAVIOR (see link below) We negotiated a decent price on a brand new 06 Honda Odyssey EXL, but when it came time to deal with the Finance Manager, Leila Behpourian below) We negotiated a decent price on a brand new 06 Honda Odyssey EXL, but when it came time to deal with the Finance Manager, Leila Behpourian she flat out lied to us. Leila Behpourian told us that the official extended warranty Honda -CARE "must be purchased at the time of sale". ( A BIG FAT LIE). I even asked that if I was to come back in a week and wanted to buy HONDA CARE coverage I would not be able to and she said I could NOT that I MUST buy at the time of purchase. I usually like to research the coverage and price for a day or two but Leila Behpourian's cheap lying tactics drove me to reluctantly purchase the coverage for $1590 at the time of purchase. I applaud good salesmanship with good skills.... but to LIE to customers is below the belt. When I called back to ask why she told me I had to make the warranty purchase at the time of sale Leila acted as if I never asked the questions I did. She basically continued her lies. I AM NOT A FOOL I know what I asked and I don’t like to be lied to. It is very sad that a salesperson such as Leila must use lies to make up for a lack of sales skills. I wonder if she really gave me the best interest rate or lied there too You would think after the legal troubles this dealership has been having that they would be cautious regarding the use of these tactics. (see link) Leila Behpourian gives the entire HONDA TEAM at HONDA of SANTA MONICA a bad name. I am canceling what she sold me and I found the EXACT SAME HONDA CARE coverage on the web for $930. A savings of $660. 42%. I can only hope it reverses out of her commission. UPDATE THIS DEALER HAS alleged CRIMINAL BEHAVIOR The owners and several ex employees are expected to pay 2 million dollars in civil damages and have criminal charges filed against them for ripping off customers. READ THIS LINK http://smdp.com/site/archives/020606.pdf#search='honda%20of%20santa%20monica%20criminal' More