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90 Reviews of Holman Toyota - Service Center
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January 07, 2025
Vehicle was in for an oil change and brake fluid change. Was told approx 2 hours, took 3 hours and change. Advisor told me would be ready soon, had to ask him 30+ min later if it was done yet, "oh it's ta Was told approx 2 hours, took 3 hours and change. Advisor told me would be ready soon, had to ask him 30+ min later if it was done yet, "oh it's taking a bit longer than expected". Upon presenting a valid, current coupon for $64.95 synthetic oil change at Liberty Toyota, I was informed that this could not be accepted per Holman policy. This is unacceptable and for a $40 difference i will be taking my vehicle to Liberty Toyota, this is not a small savings. My tech should have said usually we do not do a discount of that much but I will ask my supervisor and have him come talk to me since I was waiting at the dealership. Overnight my vehicle was leaking oil and I woke up to a large oil stain on my driveway with oil still leaking. I brought my vehicle back in and an oil change was performed again, at your expense after it was found that the oil filter used was defective. Don't take your car here for service!!! More
by RandomScreen58
Employees Worked With
November 01, 2024
Everything went smoothly. DJ was professional and friendly. He suggested a loan car and he was able to secure one for me. DJ was professional and friendly. He suggested a loan car and he was able to secure one for me. More
by D
October 13, 2024
As a very satisfied Rav 4 driver for many years I have experience with several Toyota Service Depts. all over NJ! Holman is the BEST….Don Staudt, Senior Advisor was A+ and took the time to reexplain my na experience with several Toyota Service Depts. all over NJ! Holman is the BEST….Don Staudt, Senior Advisor was A+ and took the time to reexplain my navigation system as well as how to communicate with Siri…. he was very patient and knowledgeable! In Appreciation, Patty Spetter More
by pspet54
Employees Worked With
September 20, 2024
Dave,Mike,Louis , & Wanye were extremely helpful with getting me a battery for my vehicle. getting me a battery for my vehicle. More
by jahkarap
June 12, 2024
Tricia and her technician could not be more professional and congenial Management runs a great team and congenial Management runs a great team More
by Kitzel
Employees Worked With
June 04, 2024
I had questions about certain cars and she was very helpful and understanding, she provided me with alot of intel certain cars i was having a conversation with and i give her 5 stars. helpful and understanding, she provided me with alot of intel certain cars i was having a conversation with and i give her 5 stars. More
by JennOtten34
Employees Worked With
Deanna Lynn Thomas
May 30, 2024
I was very impressed with the whole operation. I really liked that I had my very own point person to contact and walk me through the process. Joseph Falotico answered all of my questions and since I really liked that I had my very own point person to contact and walk me through the process. Joseph Falotico answered all of my questions and since some RECALLS were needed, he offered me a rental car so I would not be inconvenienced. I was blown away of the video of my 21 point inspection. There were a lot of potential problems and I was happy to have the car serviced with the actual Holman Toyota dealer. I feel safe and secure for my long road trips this summer. Thank you Holman Toyota and thank you Joe! More
by BridgetMorrison
Employees Worked With
April 21, 2024
My experiences at Holman have always been most helpful in every way. I so appreciate being able to reach out to them when I need to. every way. I so appreciate being able to reach out to them when I need to. More
by joanprober
Employees Worked With
Other Employees :
Joseph in service-I’m sorry I don’t remember his last name.
April 08, 2024
I took my car in for the 10,000 mile service. After the work was done, they sent the report video. 25 minutes later nobody has asked if I wanted the air filter. I did not. So I go to servi After the work was done, they sent the report video. 25 minutes later nobody has asked if I wanted the air filter. I did not. So I go to service desk to inquire. It's been 2.5 hrs. And the rep said it would take about 90 minutes. So he checks me out and tells me it'll take another 25 minutes MORE to wash my car. I declined to wait again. The rep told me'they don't ask if you want a carwash until the service is complete'. News to me. So I drive the next day and my tire pressure warning light is ON. NEVER HAPPENED BEFORE. Seems the service tech inflated to 32-43 lbs. But my RAV4 requires 35 lb. The car knows so, but Holman missed it. I have zero confidence that they actually did anything including change the oil I gave 1 Star, because I've been a Toyota customer for 45 years. Holman was not exceptional. They WERE the exception. Very disappointed in this service, And the NO SERVICE I got with StarGard. I was required to buy StarGard at $1000, and don't even have a phone number to call IF I ever do need it. There is NO APP. It provides nothing that Toyota Connect does not already provide. It's a total SCAM better handled through Small Claims than here. More
by bobmourning
Employees Worked With
None of the service people are recognizable. The Service Dept has record of identity.
