Holm Buick GMC - Service Center

Holm Buick GMC responded

Thank you for your feedback. We apologize for any issues you experienced with sales communication. We're addressing this internally with our sales team. Regarding the service visit, we acknowledge the missing piece of the air cleaner seal wasn't explicitly pointed out, though a filter replacement had been previously recommended and declined. We are reinforcing with our technicians the need for clearer communication. We value all customers and strive to provide professional service, regardless of purchase history or service preferences. We appreciate your business and thank you again for bringing the concerns to our attention. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're happy to hear you received excellent service and that your questions were answered to your satisfaction. Our team strives to be friendly, professional, and knowledgeable, reflecting our commitment to Customer Care and Professional Growth. We appreciate you taking the time to share your experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad we were able to work you in despite the initial scheduling challenge! Thank you for acknowledging our team's efforts. We understand how important it is to have your vehicle serviced promptly, especially when travel is involved. Going the extra mile to accommodate our customers reflects our commitment to Customer Care and Concern for Others. We're happy we could help and appreciate your understanding. This also speaks to our core value of Determination, as we are resolute in our efforts to serve. Sincerely, the Holm Automotive Team of Abilene.

Holm Buick GMC responded

Thank you for your feedback! We appreciate you recognizing our team's respect for your time and patience regarding the pickup of your vehicle. We strive to provide excellent customer service, and respecting our clients' time is a key component of that, reflecting our core values of Customer Care and Concern for Others. Maintaining a positive attitude is also important to us, as we believe it contributes to a better overall experience. We are determined to never quit improving and being all that we are capable of being. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you again for the wonderful feedback! We're so glad you had another great experience with us, experiencing efficient service, completed on time, by friendly people. Providing excellent service is a top priority, reflecting our core value of Customer Care. We also strive to be industrious and provide the best service possible. We appreciate your continued business and look forward to seeing you again! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you so much for the wonderful recommendation! We're thrilled to hear you feel we're "all about the customer," from the front door to the back of the service department. That’s exactly what we strive for! Our mission is to create meaningful relationships based on Trust, Fairness, Value, and Quality, and this is reflected in our core value of Customer Care. We're grateful for your support and appreciate you recommending us to others. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the fantastic feedback! We're so pleased to hear you consistently choose us for your vehicle service and that you consider us the best. We strive for excellence in all areas of our business, reflecting our core value of Excel, and your feedback confirms we're achieving our goal. We believe in professional growth for our employees so that we can provide exemplary service. We appreciate your loyalty and recognition of our team's training and dedication to excellent customer service. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the positive feedback! We're glad we could efficiently and helpfully address your vehicle's problem while working with your warranty. Providing efficient service, friendly assistance, and navigating warranty processes smoothly are all part of our commitment to Customer Care and Industriousness. We strive to meet the demands of our clients’ lives through their vehicles, as stated in our mission. We're happy we could resolve your issue and look forward to serving you again. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad we were able to accommodate you with the oil change in Salina at 4:45, especially given the scheduling mix-up between the Abilene and Salina locations. We understand scheduling issues can be frustrating, and we appreciate your understanding. Our goal is to provide excellent customer service and meet our clients’ needs whenever possible, reflecting our core values of Customer Care, Determination, and Teamwork. We are determined to never quit improving and being all that we are capable of being. We appreciate your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive first experience! We're delighted you were pleased with your service visit and plan to return. Providing excellent service and building lasting relationships with our customers is a top priority, reflecting our core value of Customer Care. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Salina