Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

Dear Valued Customer, Thank you for your feedback on your recent window repair experience at Holm Automotive Center. We sincerely apologize that the repair took significantly longer than the initial estimate of an hour and a half. We understand your time is valuable, and exceeding wait time expectations is not acceptable. We take our commitment to Customer Care very seriously, and we will investigate why the repair took longer than anticipated. This will help us improve our communication and ensure more accurate time estimates in the future. If you'd like to discuss your experience further, please don't hesitate to contact us directly. We appreciate your understanding and continued patronage. Sincerely, The Holm Automotive Team of Abilene

POWERCLEANKS responded

It was no big deal. I normally don't care about the time, I was just in a big hurry with work. Thanks for the nice work!!!

Holm Automotive Center Inc responded

Dear Kathryn Redenius, Thank you for taking the time to share your exceptional experience at Holm Automotive Center! We're thrilled to hear that Shayla, Rick, and Chuck went above and beyond to ensure your vehicle looked its best. Their dedication to customer care exemplifies our core values of Determination and Customer Care. We appreciate your kind words and letting us know how much their service meant to you. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Dear Vicky Hill, Thank you for the wonderful review! We're delighted to hear that your experience at Holm Automotive Center was exceptional. Our core value of Customer Care is at the forefront of everything we do, and it sounds like Chuck and his crew truly embodied that for you. Their kindness and professionalism are a reflection of our team's dedication to exceeding expectations. We appreciate you recognizing Chuck and his crew for their amazing service. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We appreciate you taking time to reflect on your most recent visit and the amazing comments for our team's abilities. They will be most flattered and we will continue to keep up the good work. We look forward to your next visit. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Dear Valued Customer, Thank you for sharing your experience at Holm Automotive Center! We're so glad we could help you during a stressful situation. Our core value of Customer Care extends to those in need, and it sounds like our team went above and beyond to get you back on the road quickly. We appreciate your kind words about their prompt service and the additional safety check they performed on your tires and windshield blades. This demonstrates our commitment to Determination in resolving your problem and ensuring your safe travels. We're happy to have been of assistance, and we wish you a safe and enjoyable continuation of your trip. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for taking the time to leave such a fantastic review! We at Holm Automotive Center are thrilled to hear that you received "the absolute best service" and that you plan to continue working with us. Your satisfaction is our top priority, and we strive to exceed expectations every time. Our team exemplifies our core value of Customer Care by taking responsibility to serve our clients seriously and providing exemplary service in all areas of our business. Knowing that we achieved this for you makes our day! We appreciate your recommendation and look forward to working with you again in the future. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Wow, a rating above 5 stars? That's high praise indeed, and we at Holm Auto truly appreciate you taking the time to share your experience! We're glad we could be there for you on a Saturday afternoon and that our team provided you with top-notch, professional service. It means a lot to us that you felt well-cared for during your visit. Our team is dedicated to exceeding expectations, and your feedback lets us know we're on the right track. Please let us know if there's anything else we can do for you in the future. We look forward to seeing you again down the road! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for leaving such a positive review! We appreciate you recognizing that our service department is professional, fast, and accommodating. We understand that car maintenance can feel like a chore, so we're happy to hear you enjoy coming to Holm for your service needs. Our team is committed to providing efficient and transparent service. We want you to feel confident in the work we do on your vehicle, and that includes giving you clear explanations of any service recommendations without pressure. We look forward to seeing you again! Safe travels~ ! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your review! We appreciate you highlighting that Holm Automotive Abilene Kansas provides quick service and keeps you informed throughout the process. We understand that your time is valuable, and getting you back on the road quickly is a priority. It's also important to us that you feel involved in the care of your vehicle. Our team strives to provide clear explanations of any recommended service needs. Thank you again for choosing Holm Automotive Abilene Kansas. We look forward to seeing you again for your next service needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave such a positive review and mentioning Caysen by name! We at Holm Automotive truly appreciate your kind words. It's fantastic to hear that Caysen has consistently gone the extra mile to ensure you have a positive car buying experience. Building relationships with our customers is important to us, and it sounds like he has done just that! We're thrilled that you've chosen Holm Automotive Abilene Kansas twice in the past two years, for both a car and a pickup truck. That level of trust means a lot to us. Please don't hesitate to ask for Caysen directly next time you visit! In the meantime, thank you again for your business and kind words. Sincerely, the Holm Automotive Team of Abilene.