Holler Hyundai
Winter Park, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday Closed
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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# Disappointing Buying Experience at Holler Hyundai – Get Everything in Writing! I've been a Holler Hyundai service customer for years and always wanted to purchase a vehicle from them. I recently visited Everything in Writing! I've been a Holler Hyundai service customer for years and always wanted to purchase a vehicle from them. I recently visited to buy a used Kona listed on their website. **Unfortunately, the experience left me unwilling to purchase another vehicle here.** **First impressions matter.** My EV was at 20% battery, so I planned to charge for an hour while discussing the deal. I was there when these were installed originally for the IONIQ vehicles. They told me I can use it. As soon as I stepped out, Gerald, the Sales Manager, told me I couldn't charge there. I explained I was a potential buyer, not someone stopping by just to charge. He said it would be too expensive to allow random people to charge. At roughly $0.60–$1.20 KW per hour, I found it strange that a dealership would risk making a customer feel unwelcome over such a small expense. I moved on, but it was a poor start. I worked with Xavier on the purchase, although our interaction was minimal. The highlight was Matthew Bryant in finance. Having purchased over 40 vehicles for myself, family, and friends, I'm familiar with the usual pressure to buy warranties and add-ons. Matthew was professional, transparent, and genuinely pleasant to work with. He deserves credit for that. **The spare key and vehicle preparation were where things went downhill.** When the Kona arrived, the interior was dirty, with stained seats, grime, and fingerprints. We also noticed a small missing trunk clip and discovered there was no spare key. I requested a spare key as part of the deal. Xavier spoke with his manager and said they would contact their third-party provider to determine the cost and see how much they could contribute or whether they would cover it entirely. When I asked to have the agreement documented on the “We Owe” form before signing, management refused, saying they needed a price first. That was a major red flag, but I proceeded in good faith. We returned Sunday, when the vehicle was supposedly ready. The interior was essentially unchanged: dirty seats, visible stains, fingerprints, and the missing clip. Nobody even walked us to the car. Xavier insisted it had been cleaned, but a microfiber cloth and interior spray later removed the dirt in minutes. That tells you everything about the quality of the supposed detailing. **After the sale, getting anything resolved became a struggle.** Xavier initially acknowledged my Monday text but became increasingly difficult to reach. I eventually visited in person. Management then denied agreeing to provide a spare key and refused to replace the inexpensive trunk clip. Their position was that they had only agreed to find me a cheaper third-party key, which I would pay for myself. The quote was over $300. I've arranged replacement keys for multiple vehicle brands before and know there are other options, including local automotive locksmiths. The issue isn't just the cost of a key or a small plastic clip. It's the difference between what was discussed during the sale and what the dealership was willing to acknowledge afterward. **My advice: Get EVERYTHING in writing before signing.** Have promised repairs completed before delivery whenever possible. Don't rely on verbal assurances that something will be handled after the sale. Matthew Bryant was excellent, and I want to recognize him for that. I've also had very positive experiences with Holler's service department over the years, which makes this buying experience even more disappointing. Unfortunately, the handling of the sale, detailing, spare key, and follow-up overshadowed those positives. I've included photos of the seats and door. If anything, my phone makes the condition look better than it was in person. Ironically, a microfiber cloth and interior spray cleaned everything up in minutes (cleaned myself). More
I purchased a brand new 2025 hyundai santa cruz from holler hyundai winter park and also purchased a 1800.00 $ service contract to go with it. Big mistake. The vehicle was so defective that they actual holler hyundai winter park and also purchased a 1800.00 $ service contract to go with it. Big mistake. The vehicle was so defective that they actually repurchased from me. The problem is they would not give me a refund on the service contract for a defective vehile. I am a65 year old disabled military veteran. The will screw you and smile while doing it. Don't go there. More
I had 'built' a vehicle on HyundaiUSA. com and it was sent to Holler Hyundai & HQ Hyundai. HQ's response was "What are you looking for?". I went with Holler after that response and the repr com and it was sent to Holler Hyundai & HQ Hyundai. HQ's response was "What are you looking for?". I went with Holler after that response and the representative scheduled an appointment for a test drive. I showed for the appointment and that salesperson was 'off' on that day. Antonio Colon took care of the appointment for the test drive. The experience I had with Antonio is such a stark contrast to my dealings with Gettel out in Tampa. There were NO special 'add-ons' of 'complimentary' service (@ $3k+). Antonio's manager provided a sheet of paper, what Holler was offering for my vehicle, their 'best' price for Hyundai I was purchasing, & tax/tags/registration. No remorse or uneasy feeling. The exact model and options was not on their lot. A few days later Antonio texts that my vehicle had arrived and was ready for finalizing the sale. Antonio has seen me at the dealership after the sale and his demeanor is the same, super polite and attentive. "I am just making sure that everything is alright", this a week after the sale was finalized. He and the team I have met at Holler just want to make sure that everything with my new vehicle from them is alright. Thanks Holler and thank you Antonio Colon. I was guarded from the experience with my son's truck a year ago from Gettel and expected more of the same going into Holler, especially after the question the salesperson from HQ presented me. I already know where I am going for my future vehicle. More
I USED TO CALL JUSTIN SCOVILLE “MY CAR HUSBAND” BECAUSE HE WAS MY SERVICE ADVISOR AT HOLLER HYUNDAI, AND OUTSTANDING WITH HIS CARE, ATTENTION AND EXCELLENT ADVICE. ONCE WHEN I WAS IN THE MOUNTAINS IN TENNE HE WAS MY SERVICE ADVISOR AT HOLLER HYUNDAI, AND OUTSTANDING WITH HIS CARE, ATTENTION AND EXCELLENT ADVICE. ONCE WHEN I WAS IN THE MOUNTAINS IN TENNESSEE, THE TIRE PRESSURE LIGHT WENT ON. I DIDN'T EVEN KNOW WHAT THE SYMBOL REPRESENTED. I CALLED JUSTIN ON HIS CELL PHONE AND EVEN THOUGH HE WAS AT ONE OF THE SPORTS GAMES FOR HIS CHILDREN, HE ANSWERED HIS CELL PHONE, ALLAYED MY FEARS, SAID IT WAS THE ALTITUDE THAT WAS CAUSING IT AND THAT IT WOULD DISAPPEAR WHEN I DESCENDED FROM THE MOUNTAIN, WHICH IT DID. THAT IS THE TYPE OF SERVICE HE DELIVERS. WHAT A PRINCE! THE ENTIRE DEALERSHIP HAS THE SAME SENSE OF CARE AND GOING THE EXTRA MILE: RICK ILGENFRITZ, TY OSTREICHER, DEREK YEOMANS AND IN SALES - ALL OF THEM TONI THOMAS, AND RONNI HERMAN, JUST TO NAME A FEW! More
Beware - As expected Price Gouging - Don't go here unless you have no other choice! $300+ just to diagnose (regular mechanic $150) $900+ to replace mirror to see if it would fix problem (multiple lights on you have no other choice! $300+ just to diagnose (regular mechanic $150) $900+ to replace mirror to see if it would fix problem (multiple lights on dash going off) Told, there was a short, so they had to unhook electric on mirrors so new mirror wouldn't short again. Told color no match so additional $400-$500 if I wanted to paint (um no thank you). Picked up car and within 1 mile a bunch of lights back on Went back told $900 to do 3hr diagnostic, no discount for the fact that they didn't fully diagnose the first time, they obviously didn't even drive the car to see if lights would come on or not. Asked if they could put old mirror back on and get a refund, but the answer is no. So $1,300 for mirror that doesn't match my car and does less than it did before (I now have to manually adjust them) and an electric problem that would cost unknown thousands (due to the nature of the work and extreme inflated prices) Also rude associate Anthony. What a nightmare More
I recently had the pleasure of working with Jose Salazar at Hollar Hyundai, and I can’t recommend him highly enough. From start to finish, Jose was incredibly patient and attentive. I came in with interest at Hollar Hyundai, and I can’t recommend him highly enough. From start to finish, Jose was incredibly patient and attentive. I came in with interest in several different models, and he never made me feel rushed or pressured. Instead, he took the time to walk me through each option thoroughly. What really stood out was his deep knowledge of the vehicles and how clearly he explained the differences between each model. He made sure I understood how everything worked, answering all my questions with genuine care and without any hint of sales pressure. The experience didn’t feel like I was being “sold” a car—it truly felt like he was helping me make the best decision for me, and there’s a big difference. That level of professionalism, patience, and authenticity is rare to find. If you’re in the market for a car, I highly recommend asking for Jose Salazar. He’ll make sure you drive away feeling informed, comfortable, and confident in your purchase. More
Holler Hyundai was very helpful, professional and low pressure with helping my wife and I find the transportation solution we wanted. I would most definitely recommend them to friends and family. Bob C pressure with helping my wife and I find the transportation solution we wanted. I would most definitely recommend them to friends and family. Bob Cayer More





