Holiday World of Las Cruces

HUGE shout out to Omar. ..Chris...and Freddie!!! These three are all about customer service! They are very welcoming...friendly...and not pushy! Thank you...you three! This i ..Chris...and Freddie!!! These three are all about customer service! They are very welcoming...friendly...and not pushy! Thank you...you three! This is our second purchase from Holiday World and Omar! We traded in our Motorhome for a RV Toyhualer! We took it home July 11 2026...and three days later it was back at Holiday World. RV had THREE issues with it. Two of the three have been fixed...but the third...a simple outdoor kitchen seal has not been resolved as of today Sept 22 2026. We meet with Service department Nacho...Nacho has NO customer service etiquette. He is a very rude and impatient person. Nacho is NOT Holiday World representative. Nacho went as far as throwing another employee under the bus and not taking the responsibility. As Holiday World in all...GREAT! Danny & Penny Vega This is an update to my post...To the Customer Service Manager...I DID NOT leave a 5 Star review...I am very disappointed with Nacho...he has NO customer service...I want my RV back without the excuses! UPDATE!!! Here it is Oct 5 2026 and STILL HAVE NOT RECEIVED MY RV BACK!!! This Is stupidity!!! Oh...I have called multiple times to speak to the GM and like always he's in meetings or they'll give him the message to call me back! And of course NO call back!!! My RV is a $90k plus unit and this is the way I the customer am treated...put on the back burner!!! Oh but Holiday World was fast to get my monies...and EVERYONE SUPER NICE!!! My RV has been back with Holiday World from July 15 2026 to the present today Oct 5 2026!!! At this point Holiday World can keep this LEMON...refund my down payment PLUS my three payments!!! HOLIDAY WORLD YOU ALL HAVE RUNIED MY SUMMER!!! IT IS NOW A 1 STAR RATING only due to had to put a rating!!! Danny and Penny Vega More

Bought a used 2022 cougar 5th wheel. Sale was ok, ended up paying price we wanted. Finance guy was pushing extended warranty real hard. For a cost of $10kfor the warranty we declined to Sale was ok, ended up paying price we wanted. Finance guy was pushing extended warranty real hard. For a cost of $10kfor the warranty we declined to take it. Was assured the shop had thoroughly gone through everything on the trailer. Left with the trailer and got 500 miles down the road and a wheel came off the trailer on the interstate because of a seized wheel bearing. Had to have it loaded on a flatbed and taken 50 miles where it could get worked on. Luckily I had insurance on the trailer. They do not check out everything on the trailer before selling it. Power cable was bad, I had to request a new one. So the trailer sits at a wheel and axle shop 1000 miles from me. I have owned 5 th wheel trailers over 40 years and wheel bearings and tires must be checked regularly. Something Holiday World of Las Cruces does not do. More

Thanks to the entire holiday world team in las crusas for job well done in helping to get our new 5th wheel. Your mission value statement says.Tell the truth,Keep your promises, be fair, respect the individu job well done in helping to get our new 5th wheel. Your mission value statement says.Tell the truth,Keep your promises, be fair, respect the individual and encourage intellectual curiosity…you nailed each of these!! Way to go More

Leann and Nacho's words carry no honor. January 26, 2023 was told if I paid for a Shop Work Order, this invoice would be forwarded to Keystone for warranty work. March 13, 2023 was notif January 26, 2023 was told if I paid for a Shop Work Order, this invoice would be forwarded to Keystone for warranty work. March 13, 2023 was notified by Keystone that the invoice still had not been received. Called Holiday World on the same day and spoke with Nacho, he said their system was down and he would call me when it was back up. March 15, 2023 Leann called, she would check and see what was going on, warranty writer was off but would be back the following day and Leann would "Definitely" call me back tomorrow. March 17, 2023 called Holiday World and was forwarded to Leann's voicemail. My invoice payment was less than $50.00 so no big loss. So if you want to deal with a service department with ill-managed commitment and no accountability this is the place. More

HOLIDAY WORLD OF LAS CRUCES, JEFF DRAY AND JOHN COOMES BENT OVER BACKWARDS TO HELP US, THEY ARE THE BEST, THANKS AGAIN FOR EVERYTHING 👍 BENT OVER BACKWARDS TO HELP US, THEY ARE THE BEST, THANKS AGAIN FOR EVERYTHING 👍 More

definitely will NOT be back to this place dealing with finance guy John was horrible. Very untruthful finance guy John was horrible. Very untruthful More

Parts and service dept is horrible in customer service and doesn’t follow through with what they say. So much for a handshake meaning something as they say. Get it in writing!!! and doesn’t follow through with what they say. So much for a handshake meaning something as they say. Get it in writing!!! More

The customer service here is trash. I am even a returning customer and they still treated me and my family poorly. I will 100% take my business elsewhere. I am even a returning customer and they still treated me and my family poorly. I will 100% take my business elsewhere. More

Refused to return my good faith deposit, despite the unit I was buying being misrepresented to me after I had signed the initial paperwork. Before leaving the dealership, I was taken one last time to view th I was buying being misrepresented to me after I had signed the initial paperwork. Before leaving the dealership, I was taken one last time to view the unit and it wasn't till then I was told the refrigerator was NOT a 12 volt, and was not compatible with solar equipment I was having installed as part of the purchase. More

Terrible after sales Service, I never will buy from again More