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Hoffman Toyota

West Simsbury, CT

4.1
875 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 875 reviews

May 25, 2016

Great experience Best price and fastest service. With two kids 3 and under and one on the way we did not have time or patience to spend the day at a dealership. We wer More

by REBECCALGERLANDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Larry Valenta
May 25, 2016 -

Hoffman Toyota responded

REBECCALGERLANDO, Thank you for choosing Hoffman Toyota Scion to purchase your new vehicle! Our staff is committed to ensuring the best price and efficient service. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2016

airbag module recall I would just like to say that in my opinion this dealership`s service is better than any other that I have ever experienced. Keep doing it right. Than More

by RCAMPSIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Michael DeAngelis
Jun 09, 2016 -

Hoffman Toyota responded

RCAMPSIE, Thank you for choosing Hoffman Toyota to recall your airbag. We value your feedback and are glad your experience was worthy of a 5-star rating from you. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 24, 2016

Great company This was my first experience with Hoffman Toyota Scion and I couldn't be happier. Everyone I dealt with was extremely professional, courteous and effi More

by LYINC33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Lara, Mike Viara, Bill Jones
Jun 09, 2016 -

Hoffman Toyota responded

Welcome to the Hoffman family LYINC33. We are thrilled your first experience was 5-star worthy. Our team is dedicated to providing an excellent experience from start to finish. Thank you for choosing Hoffman Toyota and sharing your story. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 24, 2016

Jose R for Life! We went to 7 Toyota dealerships in the area and Jose Rivera beat every price. He is genuine, patient and hilarious. Jose and Jamal were supportive, fu More

by Jferrari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jamal Alkatib, Larry Valenta
May 25, 2016 -

Hoffman Toyota responded

Hi Jferrari, Thank you for choosing Hoffman Toyota Scion during your vehicle search. We are so pleased to read that Jose and Jamal welcomed you to the Hoffman family. They are a great team that is committed to helping you find the right vehicle for you. Let us know any time you have service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 23, 2016

Just been to Car dealership heaven Awesome facility with even more awesome people in it. Hoffman Toyota is a great dealership; and of all the dealerships I have visited (15 in all) the More

by ELDANAF_AL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Larry Valenta
May 23, 2016

Terrible terrible terrible It took 30 plus hours to have 4 tires replaced that where in stock. In the second day i called 3x and my wife 2x with no one answering. More

by Cko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Lundy
Jun 03, 2016 -

Hoffman Toyota responded

Hi Cko, Thank you for choosing Hoffman Toyota Scion and sharing feedback on your recent service. We truly apologize for the frustration you experienced. I have been informed by our Service Manager, Kathy Skiba that when you dropped off your vehicle we estimated that the work would be completed by the end of the day. You let your advisor know that you wouldn’t be able to pick up your vehicle until the end of business the next day. As an act of good faith Kathy honored a 15% off parts coupon towards your tires and offered a complimentary oil change. Please let me know if there is anything else we can assist you with as your satisfaction is extremely important to our team. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 23, 2016

Great service Professional and efficient. They did a great job. I used a May promo, and got what I asked for. The car was washed, and looked great. More

by OWITZLEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Skiba, Daniel Savoia
May 25, 2016 -

Hoffman Toyota responded

Hello OWITZLEB, Thank you for choosing Hoffman Toyota service! Your satisfaction is top priority and we are so pleased to read that you were completely satisfied. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 22, 2016

Perfect service! This was my second time receiving a used vehicle from hoffman. I absolutely love the service. The team works perfectly together, (like an assembly lin More

by WEM2751
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Tyrrell Dabrowski, Jamal Alkatib
May 25, 2016 -

Hoffman Toyota responded

Hi WEM2751, We appreciate you sharing your perfect experience. Our Toyota team is committed to ensuring a seamless experience and that you drive home in the exact vehicle you want. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 21, 2016

Excellent We have Mike Fitzgerald take care of our car and he does an excellent job. Our Highlander always comes back to us in excellent shape when he is in ch More

by LANDSCAPEDESIGNMGT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Patrick Pantalone
May 25, 2016 -

Hoffman Toyota responded

Hello Laura and Richard, We are so pleased to read about your excellent experience with Mike Fitzgerald. He is always happy to return your vehicle back to you running most efficiently. Any time you have maintenance needs or questions give us a call. We look forward to your next visit! Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

Great staff, great service! Keith was a lifesaver when getting my Toyota Matrix fixed recently. Between helping with my insurance company, keeping me posted with phone calls, and More

by crlyngrace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
May 25, 2016 -

Hoffman Toyota responded

Hello crlyngrace, Thank you for taking the time to share feedback on your most recent service experience. We are pleased to read that Keith was able to assist with repairing your Matrix. We are here for you when ever you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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