Hoffman Toyota

Great Experience! I recently purchased a new 2016 Toyota Rav4. The selection on the lot fit all of my vehicle "must haves" and I was happy with the seamless purchasing I recently purchased a new 2016 Toyota Rav4. The selection on the lot fit all of my vehicle "must haves" and I was happy with the seamless purchasing process. The staff was very friendly and helpful. Love my new car! More

The best dealership experience I've ever had! Summary: friendly, professional, polite, no hard sell, knowledgeable, prices are fair, they want customers to walk out feeling happy with their purcha Summary: friendly, professional, polite, no hard sell, knowledgeable, prices are fair, they want customers to walk out feeling happy with their purchase and buying experience. We went in to buy a very lightly used, Toyota certified vehicle, and the advertised price was a fair starting point based on our research. We first met with salesperson Bill Jones, who was very friendly and easy to talk to, and we took a test drive. Two days later we went back to talk about buying it. Bill was off that day so the manager Jose Espinosa helped us negotiate a price for the vehicle and our trade in. We went back one more time to do our financing with Jamal Alkatib, the business manager, and take our vehicle home. All three visits were great, and all three staff members we dealt with were super professional, friendly, and helpful. During all three of our visits there, we observed that the showroom was really clean and kept up, as well as the waiting area and bathrooms. We appreciated that, since you know when you go to buy a car, you are probably going to be there for a while and you want to be comfortable. They offer a wide variety of free beverages plus popcorn, which is also a nice touch, especially if you bring kids. We really didn't do much waiting around on any of our visits, though. Things ran quickly and smoothly, and the whole transaction from start to finish was faster than any other car purchase I've made. During our visit with Jose Espinosa, the staff was busy, and we were impressed by how well Mr. Espinosa managed the business and was focused, efficient, and polite to everyone, customers and employees alike. Mr. Alkatib, the business manager, handled our financing great and was patient in explaining everything to us, and was very pleasant to talk to. After the paperwork was done, our salesperson Bill Jones took us out to our immaculately cleaned vehicle and showed us how to use all the features. We drove away very happy, feeling like we got the personal touch from all three employees. I would definitely go back to Hoffman Toyota, even though there are other Toyota dealers closer to me. This place is well-run and the staff seems genuinely happy, and everyone was impeccably polite to us. Even their clothes looked sharp, like the management is on top of everyone having a very professional appearance, which made me feel confident that this was a well-run dealership that pays attention to detail from top to bottom. I have a marketing background, and I felt like this place really has a handle on all aspects of their business and on creating a satisfying customer experience. The next time I'm planning to buy another vehicle, I will not be stressed out because I'll know I can expect a great experience at Hoffman! More

very satisfied w service Linda, our service representative, made our experience w emergency repairs after car was flatbedded to the dealer worry free. She was efficient, infor Linda, our service representative, made our experience w emergency repairs after car was flatbedded to the dealer worry free. She was efficient, informative and friendly. More

Hoffman never disappoints! I am on my second car from Hoffman and could not be happier! It's difficult to find a dealership that actually looks out for the best interest of thei I am on my second car from Hoffman and could not be happier! It's difficult to find a dealership that actually looks out for the best interest of their customers versus just pressuring you into a sale. Jesus Roche goes above and beyond! He takes the time to really listen to your needs and also builds a relationship with you. I have sent him countless emails over the years in regards to servicing questions and recommendations and he is always willing to help! I first purchased my car with him in 2013 and just recently purchased my second. He has made a rather difficult process a piece of cake! I have referred a couple friends there as well and they have had similar experiences. Jesus and The Hoffman Auto Group have a customer for life! More

Good servicwork done but unnecessary procedures recommended. I have generally been happy with the service at Hoffman Toyota but the service center has a tendency to recommend extra service that isn't needed. For I have generally been happy with the service at Hoffman Toyota but the service center has a tendency to recommend extra service that isn't needed. For the recent service on my Matrix, I was urged to have the brake fluid and radiator coolant replaced despite this having been done on a recent service visit. I was also told that the hood was difficult to unlatch and was urged to have the mechanism replaced. I declined this recommendation and had no trouble opening the hood when I got home. In the past, this dealership has recommended fuel injection service that is unnecessary if the car is running okay. More

Larry Valenta is the Definition of Customer Focused Excellent customer focused experience. It is always difficult buying a car these days when you have a career and family. I came into the dealership Excellent customer focused experience. It is always difficult buying a car these days when you have a career and family. I came into the dealership after work toward the end of the day last week ready to buy a car after doing some extensive research over the last few months with my family. The dealership was slow and it was toward the end of the day when most sales people would be counting the hours to quitting time. Instead, Larry promptly met me at the door and we began going over options and kicking the tires of a few 4 runners on the lot and test driving one, all in a very professional business like manner which I truly appreciated. The following day, Larry met with my wife to go over the 4 runners on the lot and options. In the end, we ended up getting the car that fit our needs by working directly with Larry and the sales people. Both I, my wife, and my family are very, very happy. I would recommend Larry without reservation to any professional, contractor, or company who needs to look at purchasing, leasing, or managing a fleet of vehicles. He will take the time to listen, and work to meet your needs, and think out side of the box all in a truly genuine and gentle manner. More

Best Dealership & Sales Team in CT I just picked up my 4th Toyota Camry from Hoffman Toyota, the best dealership and sales team in the State of Connecticut. Thanks to Jose Rivera, Jama I just picked up my 4th Toyota Camry from Hoffman Toyota, the best dealership and sales team in the State of Connecticut. Thanks to Jose Rivera, Jamal (Finance Manager) and my best friend who always finds the best deal for you, Jose Espinosa, General Sales Manager. Great team keep up the great work and see you soon for another car. I will continue to send my friends & family to Hoffman Toyota. More

Efficient and fair I had a great experience at Hoffman - Patrick and Jose were honest and very efficient. Everyone there was friendly and helpful. Thank you for your hel I had a great experience at Hoffman - Patrick and Jose were honest and very efficient. Everyone there was friendly and helpful. Thank you for your help! More

Review of recent service The entire crew at Hoffman Toyota - especially my service advisor Mike Fitzgerald - is always extremely helpful, friendly and responsive. Mike always The entire crew at Hoffman Toyota - especially my service advisor Mike Fitzgerald - is always extremely helpful, friendly and responsive. Mike always goes out of his way to get my car in at a time that is convenient for me, which is so appreciated while working full time and running around after two kids. More

Better Than Expected !! I was a bit late for the appointment, had a Tacoma instead of the scheduled Avalon, and it was not an issue !! Said the service would take about 75 I was a bit late for the appointment, had a Tacoma instead of the scheduled Avalon, and it was not an issue !! Said the service would take about 75 min. and that it did. And the estimated cost was within a buck. Not bad for a late, wrong vehicle customer !! I'll be back next week with the Avalon !! More