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Hoffman Ford Lincoln

East Hartford, CT

4.3
608 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 608 reviews

May 07, 2016

Routine Maintenance The service was, as it always is very good. This is why I always bring my vehicle here and trust them to work on my truck. More

by BOBSADOSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin Skiba
May 11, 2016 -

Hoffman Ford Lincoln responded

BOBSADOSKY, Thank you for continuing to choose Hoffman Ford Lincoln to service your truck. We value your customer loyalty and are always here when you need us. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

6 Little Words The best service I've ever had. The period doesn't count right. Honestly the nicest people I have ever encountered in a service department. My first More

by CRANES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hartley
May 11, 2016 -

Hoffman Ford Lincoln responded

Hi Cranes, We are pleased to read about your trucks first oil change. Our service team is committed to ensuring your vehicle is well maintained and running most efficiently. Thank you for choosing Hoffman Ford Lincoln and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2016

Great Experience We just bought a Lincoln MKX from Freddie Calderon at Hoffman Ford and the experience could not have been better. Freddie was professional, knowledgea More

by maggie50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hartley, Fran Marinaro , Freddy Calderon
May 11, 2016 -

Hoffman Ford Lincoln responded

maggie50, Thank you for choosing Hoffman Lincoln to purchase your new MKX. We appreciate your feedback on Freddie. He is always happy to go above and beyond to ensure your experience is excellent. We look forward to seeing you again at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 29, 2016

Excellent Sales Experience Hoffman and Mike offered us an excellent, non-pushy experience. They could have tried pushing new, but actually recommended a used vehicle for our nee More

by Nicky P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
May 11, 2016 -

Hoffman Ford Lincoln responded

Hi Nicky, Thank you for choosing Hoffman Ford Lincoln and letting us know about your recent excellent experience with Mike Rivera. He is always happy to help you drive home in the exact car for you. We look forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 29, 2016

Unhappy with service I have brought my car, purchased at this dealership in 2014, in for service three times for the same issue. Typically I find the folks helpful & conc More

by bballgirl34
Customer Service
Recommend Dealer
No
Employees Worked With
Chris Sawyer
May 16, 2016 -

Hoffman Ford Lincoln responded

Hi bballgirl34, Thank you for choosing Hoffman Ford Lincoln and taking the time to leave us a review. We sincerely apologize for the frustration you have experienced during your recent visits and would like the opportunity to speak further with you. We value your time and know how important is it to have your concerns addressed correctly the first time. Our new Service Manager, Jeff Dorman, would love to have a conversation to learn about your experience but we cannot identify you from your screenname. When you have a moment would you please reach out to Jeff at (860) 290-6107? We look forward to hearing from you and repairing your concern promptly and efficiently. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 27, 2016

Excellent service We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforwar More

by ROBERT.MARTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gonzales, Billy Genereux
May 11, 2016 -

Hoffman Ford Lincoln responded

Hello ROBERT, We are thrilled to read about your recent experience with Billy and Richie! They are a great team that is committed to providing exceptional service. We trust you are loving your new vehicle and look forward to servicing it for you in the future. Thank you for choosing Hoffman Ford Lincoln! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 26, 2016

Service dept is awesome as I enter and when I pickup my truck gets washed better than any car wash in our area thank you More

by BDL66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer
May 11, 2016 -

Hoffman Ford Lincoln responded

Hi BDL66, Thank you for choosing Hoffman Ford service. Your satisfaction is extremely important to our team and we are pleased to see it was worthy of a 5-star rating from you. We are committed to ensuring your truck is running efficiently and delivered back to your nicely washed. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 23, 2016

Service review As always, I get taken care of like a VIP when I come to Hoffman. I was offered coffee, juice soda, and given somewhere comfortable to sit while I wa More

by NSCHOENK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Genereux, Jeff Dorman
Apr 27, 2016 -

Hoffman Ford Lincoln responded

Hi NSCHOENK, Thank you for choosing Hoffman Ford Lincoln. We appreciate your feedback on our customer lounge and Ford Lincoln team. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 22, 2016

Part Issues Recently had spark plugs and rear calipers changed on a Ford. Process took about 5 hours. Initial repairs were 4 hours but when I drove off the lot More

by ConsumerX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brianne Kiamie
May 10, 2016 -

Hoffman Ford Lincoln responded

Hello ConsumerX, Thank you for choosing Hoffman Ford Lincoln to service your vehicle. Our staff is dedicated to providing a seamless service experience and the description of your latest visit is not the standard we uphold at our Ford store. Jeff Dorman, our new Service Manager would love the opportunity to speak with you to learn more about what occurred during your visit but we cannot identify you by your screen name. When it is convenient for you would you please call (860) 290-6107? We look forward to hearing from you and the opportunity to show you what “Driven by Trust” means. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 21, 2016

Customer Satisfaction Guaranteed!! Hoffman Ford Lincoln overall experience went smooth and fast!!. Mike Rivera is an amazing Leasing Consultant . He made me feel comfortable and provide More

by jewels11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Marinaro , Frankie Zanin, Mike Rivera
Apr 27, 2016 -

Hoffman Ford Lincoln responded

Hi jewels11, We are so pleased to read that your experience at Hoffman Ford Lincoln was smooth and fast. Mike Rivera is dedicated to ensuring you are comfortable and well informed to ensure you drive home in the vehicle that suits your needs perfectly. We are here for you whenever you need us and we look forward to serving you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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