Hines Park Ford - Service Center

Customer Service I had a car accident and had to bring my car into Hines Park Collision shop and the service I got was awesome!!!! Susan Pizzuti is my salesperson and I had a car accident and had to bring my car into Hines Park Collision shop and the service I got was awesome!!!! Susan Pizzuti is my salesperson and she made all the arrangements for me to bring my car into the repair shop. Susan even took me to the collision shop and Bryan Stier, the manager of the shop had everything ready for me. It went so smoothly and the customer service that Susan and Brian provided was awesome!!!! More

Continued outstanding service! As always Joey Harness and Allen Oxley are very helpful and are always so willing to spend the time needed to address my questions. I was in today wit As always Joey Harness and Allen Oxley are very helpful and are always so willing to spend the time needed to address my questions. I was in today with questions about a recall notice I received and I left with all the information I needed. Thanks again guys! More

Very Good experience Stopped in dealership for first oil change.Visited at Shawn Hardy's desk to say hello. He in my opinion is an exceptional employee.Very patient when g Stopped in dealership for first oil change.Visited at Shawn Hardy's desk to say hello. He in my opinion is an exceptional employee.Very patient when going over my purchase. He went the extra mile to explain function's of all the high tech features. Great job Shawn.Has solved questions over the phone was very well informed with the product I purchased!. More

Thomas is awesome! Service center was very clean, well lit and everyone was friendly, Amazing service all around. The staff was really knowledgeable and professional. Wo Service center was very clean, well lit and everyone was friendly, Amazing service all around. The staff was really knowledgeable and professional. Would for sure recommend anyone to this service center thank you! More

Honest Service I went for my 1st time to this dealer for the Works package, I was informed that they couldn't give me the package that included rotating my tires bec I went for my 1st time to this dealer for the Works package, I was informed that they couldn't give me the package that included rotating my tires because I had bad tread on them, they only charged me for the oil changed and even washed my car, What a surprise, they staff of: Janet, Don , Alan, and Amanda were extremely helpful, They dealership was open, bright and inviting and while waiting for my car to be done, everyone I met treated me with kindness. They shooked my hand and thanked me for my Business, The Honesty and Integrity of the service department to be commended< I will now only take my car here to be serviced from now on and should I ever be in the market for a vehicle, This is the dealership that I would choose ! More

I recently took my 2011 Ford Fusion in for service. I was very happy with how Joey Harness explained everything to me. He stayed in touch and communicated status updates about my repair. The repair was timel very happy with how Joey Harness explained everything to me. He stayed in touch and communicated status updates about my repair. The repair was timely and fixed the problem, I couldn't be happier! More

You did it again. Your service impressed me again to the point I had to write a positive note about this dealership. The first time you replaced the "turn system" in less than an hour. This time a deer di point I had to write a positive note about this dealership. The first time you replaced the "turn system" in less than an hour. This time a deer did major damage when it ran into the passenger side of the car when my wife was on her way home from work. It was closing time when I called but Clint made the call for me to have the car towed to his shop the next morning. The next day he gave us hope that the car was not "totaled." My friends could not believe that you got the car repaired in a week. I will recommend your dealership at every opportunity I have. Thanks Again! I am, Rick Denyes More

Last week I brought my car back to the place where it was purchased last year - Hines Park Ford. I received incredible service from Allen Oxley, and I can't recommend him highly enough! My car was serviced purchased last year - Hines Park Ford. I received incredible service from Allen Oxley, and I can't recommend him highly enough! My car was serviced in a timely manner, the staff members were all very polite and friendly, and my car is now running smoothly! More