Hillside Honda

I got psychologically scammed for the $500 deposit as well!<br>I just wanted to look at a Honda Civic, and the sales person was nice and friendly and even let me test drive one which I didn't even ask fo well!<br>I just wanted to look at a Honda Civic, and the sales person was nice and friendly and even let me test drive one which I didn't even ask for. But he asked for my driver's license and check it out, then drove the car around to let me drive it around the block. Then he said to wait at his desk. I thought I would just get price quote. But then he proceeded to write up a contract, without my permission! I kept asking what the price was, but he was vague and did his sales pitch. After haggling, he finally came down in price, but then he wouldn't tell me financing info. He kept wanting me to sign the paper. I said at 4 times I wouldn't sign anything, but he kept saying I had to in order to get info on financing and insurance. He also kept insisting on the $500 deposit. I said I didn't want to leave a deposit. But he kept looking at me and said, Are you interested in buying a car? I said yes, but I didnt' want to give a deposit. He said it was refundable. I asked if it was FULLY refundable. He said yes. I asked for it in writing. He wrote "Deposit fully refundable" on the contract paper. Then I gave my credit card, and he charged the $500. Then he haggled some more regarding the finance. Still wouldn't give the information. I tried walking out the door, but he kept telling me to wait. Another sales person came and they both waylaid me. I said I didn't know what the deposit was for. They said "Well, what do you want it to be for?" I said, "I thought it was to secure the price quote and finance rate." They said okay, and scribbled three finance rates on the back of his business card. I was so exhausted I walked out.<br>Later on that same day, I called to get a refund on my credit card. But got the runaround. I was referred to the "Refund Dept to speak to a Nick or David in a couple of days. I suspect it's because they wanted time to fully charge my credit card to let it get on my statement.<br>I waited then called back in a couple of days. Got the runaround on the phone. The people to speak to said I had to speak to the sales people, The sales people said I had to the "Refund people" I finally spoke to the manager, Joe Schuster. He said he'll see "what he can do." and he would call me back. It's all a SCAM. Such liars. He has not called back. And I am forced to dispute this through my credit card company. I read the other two reviews and wished I had read them before I visited this dealership. Even though customers say NO, these sales people are so trained to scam, that it doesn't matter what customers say and want. Perhaps these sales scam tactics can be used for anti-terrrororists agents to protect our country, not to scam fellow Americans trying to do honest business! More

Never ever buy anything from this stealership. I was trying to by a Accord from them. Went back there got a price lock down and he keep pressuring me to put down a deposit. So i agree with put down a $5 trying to by a Accord from them. Went back there got a price lock down and he keep pressuring me to put down a deposit. So i agree with put down a $500 deposit and had yet to discuss interest rate with me. He told me to go back in 3 days and quickly he gave me an appointment to go pick up the car and discuss finance rate. Everyday from that date the salesman call me up remininding me when i can go pick up the car. So i call him back saying that i can't make it on that date. OMG.. his attitutes totally flipped. He always mention that i need to purchase insurance before they can disucss finance rate with me. From this point this stealership sounded very fishy. Why would someone buy warranty for a product they've never own? So i went back there and demanded my refund back. The manager sits down with me and giving me all these BS. Saying that i still need to get my insurance card before they can discuss the finance rate with me. After 30 min of back and forth conversation going nowhere he said i can get my refund. BUT i need to get a rate without insurance and that i need to speak to a finance manager first. "if you don't like the interest rate you can always cancel out the deal" DO NOT FALL INTO THIS TRAP. We walk away and went back there on a Saturday where there's more people. So I went back there demanded our refund. They started playing games with me saying they can't refund the money today because he doesn't have a code. This is BS. So i demanded the manager in writing on the contract to refund the money. After making a scene with potential customers looking, they finally wrote on the contract that they will refund the money. More