Hiley Mazda of Huntsville

A pleasant purchasing experience. Darryl Butterfield was our sales agent. He was personable and both cognizant and considerate of our particular needs for transportation. He was very k Darryl Butterfield was our sales agent. He was personable and both cognizant and considerate of our particular needs for transportation. He was very knowledgeable of his product, in fact had he not been conversant with the details of the Mazda 3 I probably would not have purchased a car at this time. Mr. Butterfield did an excellent job and made the experience as painless as possible. More

Thanks for a smooth purchase Keith Robinett and the rest of the staff at Hiley Mazda were a pleasure to work with. When I need another vehicle I will certainly consider them. Keith Robinett and the rest of the staff at Hiley Mazda were a pleasure to work with. When I need another vehicle I will certainly consider them. More

High Priced Service Maintenance Higher priced for service maintenance than some other car dealers. Getting maintenance at this dealership seems to cost more. Also, seems to requi Higher priced for service maintenance than some other car dealers. Getting maintenance at this dealership seems to cost more. Also, seems to require a diagnostic without prior discussion of fault/defect probabilities on left front wheel grinding. Diagnostic charge was not determined as applicable against charge to fix the fault. Further, my extended warranty was deemed questionable on coverage of service charge to fix this grinding fault on left front wheel. Perhaps needing front brakes replacement has caused the fault? Service staff is personable and professional but need to reduce service costs. More

Nice Place Very polite and pleasant employees. They had a smile on their faces. It was a very clean and neat place. They were correct about the time the car wo Very polite and pleasant employees. They had a smile on their faces. It was a very clean and neat place. They were correct about the time the car would be worked on. More

Fast service and warm welcome by service manager. Status of service was notified when the car was in the shop and when service was complete. of service was notified when the car was in the shop and when service was complete. More

Great staff. Very friendly and personable. I was extremely pleased with my experience at Hiley. The staff was friendly and helpful. They treated me very fairly and made the car buying experie I was extremely pleased with my experience at Hiley. The staff was friendly and helpful. They treated me very fairly and made the car buying experience as enjoyable as it could be. They were willing to work with me in every way possible and made me feel like I was important to them. I would not hesitate buying from them again. More

VERY "Happy" customer!!! It was the most comfortable car sale I have ever been in. Our welcome greeting by the receptionist (I'm sorry I don't remember her name), and a salesm It was the most comfortable car sale I have ever been in. Our welcome greeting by the receptionist (I'm sorry I don't remember her name), and a salesman (Keith) we've worked with before. I just wanted to sit in a vehicle, feel comfortable and drive it. Then, if all the checkmarks were there, then talk business. They listened to what we wanted and that's exactly what happened. No stress. Michael, the general manager was very receptive when I asked if they could find the vehicle in a different color. He found one. Done! We sat down and discussed the final details. SOLD!!! It was so pleasant and painless. More

After a very bad experience with Carvana we were leary about buying a used vehicle sight unseen. Darryl, the salesman who worked with me via text, phone and email was awesome. He went above and beyond exp about buying a used vehicle sight unseen. Darryl, the salesman who worked with me via text, phone and email was awesome. He went above and beyond expectations. He took lots of extra pics of the vehicle and assured me the vehicle was in excellent condition. It arrived yesterday, 2015 Nissan Xterra S and it was exactly as Darryl described it!! Thank you!! More

F/U Visit My experience at Hiley went very well. The service advisor kept me informed of the work requested and the work needed. I have no complaints. My experience at Hiley went very well. The service advisor kept me informed of the work requested and the work needed. I have no complaints. More

Best Used Car Buying Experience to Date I've bought many used cars from dealerships, this was the best experience so far. Keith Robinett was respectful, straight forward, and ensured there I've bought many used cars from dealerships, this was the best experience so far. Keith Robinett was respectful, straight forward, and ensured there were no surprise costs when the paperwork was signed; very good to deal with. My only criticism was the initial low-ball offer one of the managers generated for trade-in; in my opinion it was disrespectful to assume I didn't know the value of my car or incompetence on their part to estimate a value so far off ... either way was not good and resulted in unnecessary haggling to get to the bottom line. More