Heritage Valley Ford - Putnam

I have purchased 2 vehicles within the last 12 month period from heritage valley Ford, Putnam. I received a recall on one of my trucks and I had the experience of meeting/dealing with their service depa period from heritage valley Ford, Putnam. I received a recall on one of my trucks and I had the experience of meeting/dealing with their service department. I have to stress the professionalism, knowledge and timely manner in which my appointment was handled was phenomenal. Mark, Kyle and Hannah were personally who I dealt with and I got to say I am extremely impressed!! It's nice to receive the service from a staff of people in this day in age that doesn't just try to get through their day, they took the time to explain the process with smiles!! Thank you Heritage Valley! More

Heritage Valley Ford did an excellent job getting us in for the next day to get an oil and filer change for our vehicle. Joe scheduled us and was kind and attentive from start to finish. The service depart for the next day to get an oil and filer change for our vehicle. Joe scheduled us and was kind and attentive from start to finish. The service department did a great and speedy job as we waited.in the comfortable lounge area. More

Hannah in service department has excellent customer service skills. She kept me updated on my vehicle always friendly and nice.. service skills. She kept me updated on my vehicle always friendly and nice.. More

Hannah listened to my concerns and was reassuring. Everyone is so pleasant! I was happy with the outcome. Everyone is so pleasant! I was happy with the outcome. More

Joe in the service department was great. I called the day after a big storm because my plow stopped working. even though they were super busy he said to bring it in and they would look at. J I called the day after a big storm because my plow stopped working. even though they were super busy he said to bring it in and they would look at. Joe was very polite and professional. The service tech who worked on the plow diagnosed the problem quickly and I was up and running in no time. would highly recommend their service department. More

Always top notch service here. I wouldn't go anywhere else. Highly recommend them. Very good dealership. I wouldn't go anywhere else. Highly recommend them. Very good dealership. More

Great service ! Hannah was very pleasant to work with at the service desk. The service department did a great job with the tire rotation and oil change. I will conti Hannah was very pleasant to work with at the service desk. The service department did a great job with the tire rotation and oil change. I will continue to bring my vehicle there for service in the future. More

Organized and efficient salesman, took care of our truck purchase in a few hours, including financing. No pressure, and was willing to negotiate the trade in price. I would recommend Heritage Valley Ford purchase in a few hours, including financing. No pressure, and was willing to negotiate the trade in price. I would recommend Heritage Valley Ford to friends. More